Troubleshooting
404 error during SSO into Microsoft 365 logins when ADSelfService Plus is the IdP
Error text displayed: We can't connect you. Looks like we can't connect to one of our services right now. Please try again later, or contact your help desk if the issue persists. HTTP 404. Description: When attempting to login to Office 365 from a ...
Prevent the ADSelfService Plus URL from being listed in search engines
Keeping ADSelfService Plus hidden from public search results will reduce the risk of unauthorized access or exposure of sensitive data. It’s recommended that you prevent ADSelfService Plus from being indexed by search engines. To do this, follow the ...
How to handle the out of memory error
Causes: The out of memory error arises when sufficient memory (RAM) is not available to ADSelfService Plus. This error could also arise because of the following reasons: 1. You are running an older version of ADSelfService Plus. 2. You are using the ...
Is the Remcom.exe file present in the ADSelfService Plus installation directory safe?
Remcom.exe is an open-source, lightweight (10KB UPX-packed) remote shell or Telnet replacement tool. It allows users to execute processes on remote Windows systems, copy files, process their output, and stream it back. This tool enables the execution ...
How to resolve the "Permission Denied" error in ADSelfService Plus
To resolve the Permission Denied error in ADSelfService Plus, you need to ensure that the respective users are part of the selected OUs or Groups in the policy configuration. To do this, please follow the steps below: Log in to ADSelfService Plus as ...
Whitelisting the DUO credential provider for proper functioning of the ADSelfService Plus' self-service password reset feature
If you are using Duo Security's credential provider for MFA during machine logins, and want to use ADSelfService Plus' self-service password reset and account unlock feature from login screens, merely configuring the self-service password feature and ...
Excluding ADSelfService Plus from antivirus software
Antivirus software plays a huge role in securing an organization's IT environment. Some antivirus software might not trust third-party applications, like ADSelfService Plus, and flag them as threats, which can impede how the product works. To prevent ...
Troubleshooting Guide for Common Errors in ADSelfService Plus End User Portal
Permission denied. Please contact your administrator. Cause: There are two reasons why this error could occur: End users trying to access any of the self-service features in ADSelfService Plus such as password reset or directory self-update need to ...
ADSelfService Plus product startup issues
What do you need to know before troubleshooting You need to have administrator access to ADSelfService Plus. When you experience an error with ADSelfService Plus, check if these prerequisites are satisfied: Install ADSelfService Plus as a service ...