ADSelfService Plus | Troubleshooting | Knowledge Base

• Troubleshooting

• Excluding ADSelfService Plus from antivirus software

  Antivirus software plays a huge role in securing an organization's IT environment. Some antivirus software might not trust third-party applications, like ADSelfService Plus, and flag them as threats, which can impede how the product works. To prevent ...

• Troubleshooting Guide for Common Errors in ADSelfService Plus End User Portal

  Permission denied. Please contact your administrator. Cause: There are two reasons why this error could occur: End users trying to access any of the self-service features in ADSelfService Plus such as password reset or directory self-update need to ...

• ADSelfService Plus product startup issues

  What do you need to know before troubleshooting You need to have administrator access to ADSelfService Plus. When you experience an error with ADSelfService Plus, check if these prerequisites are satisfied: Install ADSelfService Plus as a service ...

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• Popular Articles

• Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)

  Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...

• How to build a test environment for ServiceDesk Plus

  Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...

• Data flow and ports used in Password Manager Pro

  List of ports used in Password Manager Pro

• How to reset administrator password in ServiceDesk Plus.

  1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed.   If the database is MSSQL, go to the SQL Management Studio, go to ...

• How to migrate ServiceDesk Plus from one server to another

  Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...