404 error during SSO into Microsoft 365 logins when ADSelfService Plus is the IdP
Error text displayed: We can't connect you. Looks like we can't connect to one of our services right now. Please try again later, or contact your help desk if the issue persists. HTTP 404.
Description: When attempting to login to Office 365 from a Windows workstation, users get a 404 error that reads, "We can't connect you. Looks like we can't connect to one of our services right now. Please try again later, or contact your help desk if the issue persists. HTTP 404".
Applies to: SSO into Microsoft 365 when ADSelfService Plus is the IDP
Cause: This error message is a Microsoft error message that could indicate a Windows registry setting has not been configured.
Solution: The issue does not pertain to ADSelfService Plus. It is recommended to contact the Microsoft support team to resolve the issue.
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