Entra ID configuration
How to troubleshoot the Tenant already exists issue while configuring the Cloud Directory in ADAudit Plus
In this article: Objective Prerequisites Possible causes Resolution Related topics and articles How to reach support Objective This article helps you resolve the Tenant already exists error that may occur when configuring the Cloud Directory in ...How do I resolve errors while configuring Microsoft Entra ID?
In this article : Issue description Prerequisites Possible causes Resolution How to reach support Related topics and articles Issue description While attempting to configure a tenant under the Cloud Directory module in ADAudit Plus, users may ...Why am I unable to connect to an Entra ID server due to a connection reset?
In this article: Issue description Prerequisites Possible causes Resolution Related topics and articles How to reach support Issue description You may encounter a connection reset error when ADAudit Plus attempts to connect to the Cloud Directory ...Why am I unable to connect to Cloud Directory server due to a trust failure?
In this article: Issue description Prerequisites Possible causes Resolution Related topics and articles How to reach support Issue description You may encounter a trust failure error when ADAudit Plus attempts to connect to the Cloud Directory ...Azure AD certificate error–PKIX path building failed in ADAudit Plus
In this article: Issue description Prerequisites Possible causes Resolution Related topics and articles How to reach support Issue description When attempting to collect Azure AD events in ADAudit Plus, the following certificate-related error might ..."Access token validation failure. Invalid audience" error during Cloud Directory log collection
In this article: Issue description Prerequisites Possible causes Resolution Related topics and articles How to reach support Issue description When attempting to collect event log data from Cloud Directory in ManageEngine ADAudit Plus, the following ...Why am I getting a throttling error when configuring the Cloud Directory in ADAudit Plus?
In this article: Issue description Prerequisites Possible causes Resolution Related topics and articles How to reach support Issue description While configuring or managing the Cloud Directory in ADAudit Plus, users may encounter the following error ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
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1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
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