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Recent Articles
Error: Login failed due to an error with code – SAML_ERR_002. Please reach out to your administrator to resolve this.
Issue description The error Login failed due to an error with code – SAML_ERR_002. Please reach out to your administrator to resolve this. occurs when a user tries to log in to ADSelfService Plus through a third-party identity provider (IdP). ...Resolving the error "Login failed due to an error with code – SAML_ERR_001. Please reach out to your administrator to resolve this"
Issue description The error message Login failed due to an error with code – SAML_ERR_001. Please reach out to your administrator to resolve this occurs when ADSelfService Plus receives an invalid, malformed, or incomplete SAML response from the IdP ...How to configure a Twilio SMS Gateway in ADSelfService Plus
Objective This article provides detail instructions on how to configure a Twilio SMS Gateway in ADSelfService Plus. This allows you to send SMS notifications and multi-factor authentication (MFA) messages via custom HTTP integration. Prerequisites ...Resolving the integration error "Please enter a valid port number"
Issue description The error Please enter a valid port number appears on the integration configuration page when attempting to integrate ADSelfService Plus with one of the following applications: ADManager Plus ServiceDesk Plus Splunk Syslog Log360 ...How to apply a quick fix (QPM) in Applications Manager ?
Please follow the steps below to apply the QPM provided by the support team. Professional Edition: 1. Enable Auto-Restart (Optional) If you are on version 176600 or later and want the server to restart automatically after uploading the QPM, go to ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
Upcoming enhancements in AI in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in AI in ServiceDesk Plus Cloud.Below is a brief run-through of the same. Generate Resolutions Using GenAI Auto-generate request resolutions based on conversations, technician notes, andIntroducing Version 2 APIs in EventLog Analyzer – Enhanced Capabilities & New Endpoints
We’re happy to announce the release of Version 2 APIs for EventLog Analyzer, now available with new endpoints, improved functionality, and expanded use cases. To help users get started faster, we’ve also published ready-to-use Postman collections withImportant notice for customers using ServiceDesk Plus integrated with Advanced Analytics
Dear users, As we have introduced several changes and enhancements to the request additional fields in build 14900, customers migrating their ServiceDesk Plus to build 14900 and later with Analytics Plus integration will have their Requests custom fieldsIntroducing Version 2 APIs in Log360 Cloud – Enhanced Capabilities & New Endpoints
We’re happy to announce the release of Version 2 APIs for Log360 Cloud, now available with new endpoints, improved functionality, and expanded use cases. To help users get started faster, we’ve also published ready-to-use Postman collections with sampleUpcoming enhancements in Zia in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Zia in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Ask Zia-Conversational Chatbot You can now configure Zia Chatbot as a conversational bot to provide a smarter and
Most Discussed Topics
Error REQ:2002
When try to upgrade ServiceDesk Plus free version 15100 to version 15120 shows this error: "REQ:2002: Unable to initiate migration due to inconsistent data found during validation in request descriptions, attachments notifications, and resolutions. Please[Security advisory] Authenticated user privilege escalation vulnerability via insecure regex in URL paths in ServiceDesk Plus On-premises and AssetExplorer On-premises
Hello, This security advisory addresses the privilege escalation vulnerability via insecure regex in URL paths in ServiceDesk Plus which has been identified and rectified. We strongly urge all customers to upgrade to the latest version of ServiceDeskHow can I send an email notification to a specific user when a specific service template is created?
For example, when a new hire service ticket is generated, I would like a specific user (not technician) to be notified by email.Upgrade Failure from Version 15100 to 15120 – Error REQ:2002
During the upgrade process from version 15100 to 15120, the system encountered an error and the migration could not be initiated. The following error message appeared: "REQ:2002: Unable to initiate migration due to inconsistent data found during validationLog flooded with exceptions after upgrade to 15120
We've recently upgraded to SDP 15.1 (build 15120) and everything is functional. However our serverout logs are being flooded with exceptions similar to this: [15:33:16.183]|[15-08-2025]|[com.manageengine.servicedesk.v3api.utils.SDPAPIUtil]|[ERROR]|[105]|