Steps to Configure Request ID Hyperlinking from Analytics Plus Cloud to ServiceDesk Plus
Table of Contents
- Requirement
- Solution
Requirement:
To create a formula column in Request Table in AnalyticsPlus Cloud for Request as a 'URL' to respective ServiceDesk Plus request.
Solution:
Step 1:
Open a Request in ServiceDesk Plus Cloud and copy the URL in the address bar as shown below.
Step 2:
Open 'Request' table in Analytics Plus Cloud and click on 'Add' and select Formula Column to create a custom formula for Request ID URL in Analytics Plus.
Use the 'concat' function to join the URL taken from ServiceDesk Plus (Refer step 1) and the 'Request ID' from the column listed.
Use the 'concat' function to join the URL taken from ServiceDesk Plus (Refer step 1) and the 'Request ID' from the column listed.
Eg: Actual URL: 'https://sdpondemand.manageengine.in/app/itdesk/ui/requests/28280000000319095/details
Eg Syntax: concat('https://sdpondemand.manageengine.in/app/itdesk/ui/requests/', "RequestID",'/details')
Replace the highlighted RequestID with the column name has shown below.
Step 3:
Once the formula column is created, right-click on the 'Request URL' column and choose 'Change Data Type' and select 'URL' from the drop-down list.
Once the data type is changed to URL, the 'Request URL' column will have a clickable link for the corresponding change request as shown below.
New to ADSelfService Plus?
Related Articles
Steps to import Archived Request into Analytics Plus
By default, we don't import archived request details into Analytics Plus but we are working on a model to import these details out of the box and will be available in one of our future builds. Meanwhile, please follow the below text instructions Step ...Make Request ID in Analytics Plus clickable - Hyper linking to SDP ticket
Here are the steps to add a column with Request ID as link to SDP tikcet. Step 1: Open a request from ServiceDesk Plus and copy the URL as shown below, ( http://localhost:9090/WorkOrder.do?woMode=viewWO&woID=) Step 2: Create a custom formula in ...How to import description field details from ServiceDesk Plus to Analytics Plus?
Description details from the Requests' module are not available out-of-the box in Analytics Plus as it might contain HTML contents and cannot be displayed properly for reporting. However, if you wish to import description details into Analytics Plus, ...Analytics Plus Inventory
Aim: To have the detailed list of all the Reports, Databases created in Analytics Open Local & Cloud Databases and fill the entries password = Postgres and if any error occurs stating something like "check the DB connection" change the Port to ...Understanding Linked Requests in ServiceDesk Plus & Analytics Plus
Overview In ServiceDesk Plus (SDP), linked requests help track related tickets efficiently. A request can either be a Parent (having linked requests) or a Child (linked under another request). Analytics Plus stores this relationship using two key ...