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Recent Articles
Login | Login with username and password in URL param
Requirement To be able to log in to SDP without displaying login page when the user's username and password are known. Setup: Go to <ServiceDesk>/webapps/ROOT/WEB-INF/security/ Edit Security-esm.xml file Add/Edit the the following param values that's ...Troubleshooting: Alarm Not Generated for Threshold Violation
When a monitor attribute exceeds its defined threshold but fails to generate an alarm, the cause is usually related to data collection gaps, retry logic, or suppression rules. Follow these steps to diagnose the issue. Step 1: Verify Data Collection ...Troubleshooting: Invalid access key error while configuring Advanced Threat Analytics in EventLog Analyzer
Issue description This issue occurs while configuring Advanced Threat Analytics in EventLog Analyzer. Possible cause EventLog Analyzer build is lower than 12550. The access key may not copy correctly if the browser is zoomed in and a scroll-bar ...How to send logs to an Amazon S3 Bucket in EventLog Analyzer
Objective EventLog Analyzer offers 2 type of storage. Live logs and archive logs. Live logs are the data that are visible in user interface which is recommended to store in local drive or DAS(Directly Attachable Storage). Archive logs are the data ...Troubleshooting: Actions Not Executing on Alert Generation
When an alert is triggered but the corresponding action does not execute, the issue typically lies in configuration hierarchy, timing of association, or external delivery failures. Follow the steps below to identify the root cause. Step 1: Validate ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
[New Release] ADManager Plus' latest build 8030 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8030. Features Zia - AI chat assistant: A new AI-powered assistant, Zia, has been introduced to help users perform AD management tasks and generate reportsServiceDesk Plus Cloud - Slowness in EU DC
Hi everyone, We’re aware that some of you are currently experiencing slowness while using ServiceDesk Plus Cloud in the EU Data Center, and we’re truly sorry for the inconvenience this is causing. Our team is actively investigating the issue on top priorityUpcoming DR drill in UK on 14th Dec 2025 and 21st Dec 2025
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho UK(United Kingdom) Service on 14th Dec 2025 and 21st Dec 2025 to ensure our DR Readiness in UK Deployment. This will help us support our expanding server far moreSharePoint Manager Plus build 4508 is here!
Hello everybody! We're excited to announce the release of SharePoint Manager Plus' latest build–4508, with an enhancement to improve your experience. Enhancement Centralized technician management: Technician accounts for SharePoint Manager Plus can nowInvitation to try the Key Manager Plus Cloud – Beta access now open
Hi All, We are excited to share that the cloud version of ManageEngine Key Manager Plus is now available for beta access. https://www.manageengine.com/key-manager/key-manager-plus-cloud.html This release is designed for organizations looking to manage
Most Discussed Topics
Disable 'Added via references header.'
Hi, Is there a way to disable emails appending as conversation replies when they don't have the request ID in the email subject? I want to keep the "Added via Request ID in email subject.", but when the request ID is removed from the subject, I want thatError 1024 - Upgrade issue from 15140 to 15200
UpdateManager started in folder ...\ServiceDesk\bin\ After several checks appear the following windowUpgrade to Servicedesk Plus upgrade to 15200 error code 1024
Anyone getting the below when attempting to upgrade from 15130 to 15200Upgrade to Servicedesk from 15150 to 15200 error MSSQL
Please, help to resolve 19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : inside migrateCustomAssociations started at 1766130526652 19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil]How can I stop Endpoint DLP and Endpoint Intelligence?
Hello, I'm using ManageEngine in a small environment (max. 20 Windows clients) for software distribution. With each update, more and more monitoring services and programs are added that I don't need in my environment. Unfortunately, I can't find a way