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    • Recent Articles

    • Amazon monitoring bandwidth usage

      This knowledge base provides details about the bandwidth usage of the Amazon monitor and its child monitors. Both ingress (download) and egress (upload) bandwidth are listed for each operation. Note: The bandwidth values mentioned below are sample ...

    • How .NET agent collects data

      APM Insight .NET Agent is a profiling based monitoring solution. It uses the profiling APIs provided by Microsoft frameworks and hooks itself into the ASP.NET worker process. The general workflow for monitoring is as given below : The .NET agent ...

    • Duplicate Request

      Usecase: Script to duplicate the request in a single click using Callback Function and Page Script. Steps to configure: Download the attached files Login to SDP and navigate to Admin > Developer Space > Global Function > Copy & Paste the attached ...

    • Lansweeper Integration using Script

      Lansweeper to ServiceDesk Plus (SDP) Integration Guide Overview The Lansweeper connector enables synchronization of asset data from Lansweeper to ServiceDesk Plus (SDP). This connector is only supported for Lansweeper environments where the database ...

    • Endpoint, Cloud or Log source deletion in EventLog Analyzer

      Objective You may delete a device or application from EventLog Analyzer due to any of the following reasons: As the device or application auditing is no longer used or required for auditing Misconfigured the device with different log format. Device ...

    • Announcements

    • SharePoint Manager Plus build 4508 is here!

      Hello everybody! We're excited to announce the release of SharePoint Manager Plus' latest build–4508, with an enhancement to improve your experience. Enhancement Centralized technician management: Technician accounts for SharePoint Manager Plus can now

    • Invitation to try the Key Manager Plus Cloud – Beta access now open

      Hi All, We are excited to share that the cloud version of ManageEngine Key Manager Plus is now available for beta access. https://www.manageengine.com/key-manager/key-manager-plus-cloud.html This release is designed for organizations looking to manage

    • Exchange Reporter Plus build 5800 is out now

      Hello everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5800. Enhancements Exchange Reporter Plus no longer requires a dedicated service account for its Exchange Online module. All functionalities can now be configured

    • [New Release] ADManager Plus' latest build 8031 is now live!

      Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8031. Issues fixed Fixed an issue where only the prefix was being updated for the Logon name field in Active Directory when the Azure Active Directory

    • Upcoming DR drill in UK on 14th Dec 2025 and 21st Dec 2025

      Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho UK(United Kingdom) Service on 14th Dec 2025 and 21st Dec 2025 to ensure our DR Readiness in UK Deployment. This will help us support our expanding server far more

    • Most Discussed Topics

    • Disable 'Added via references header.'

      Hi, Is there a way to disable emails appending as conversation replies when they don't have the request ID in the email subject? I want to keep the "Added via Request ID in email subject.", but when the request ID is removed from the subject, I want that

    • Updated to latest 15150, issue with search bar

      We have updated from 13009 to the latest version 15150. Our technicians have a need to search for multiple tickets at a time. They used to do this in the search bar at the very top and it would work like in the screenshots. However now it seems to be

    • Lack of users on auto assign workstations

      Hi, Team, I've a customer whose users log in on workstations with their AD username. On ServiceDesk, the integration is with EntraID, which uses userPrincipalName. The userPrincipalName is the primary email, which is the AD username@domain. This happens

    • Upgrade to Servicedesk from 15150 to 15200 error MSSQL

      Please, help to resolve 19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : inside migrateCustomAssociations started at 1766130526652 19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil]

    • Using Custom User Group with Self Service Portal

      Hi. I am unable install packages using the Self Service Portal when using User Groups. The packages install without problems when using Computer Groups but fail with User Groups. I have tried selecting install as System User, Target User....I even create