Dual instances of Service Desk Plus on one server
I have an IT dept. and a Security dept., currently we use ME SD for the IT group, but we'd like to have a separate database for ME that is only for our Security dept. Is this possible in version 7.5.6? I don't want the Security requests to even be in the same database as the IT requests, so this is the issue I have. I've already tried creating a separate role for Security where they only have access to to see their requests, but it's still sharing the same database. We need the db to be separate.
SMTP server in ServiceDesk plus 5
Hi there, I have installed manageengine service desk plus 5 on VMware (windoes server 2003) I have configured the notification rules.to send an e-mail to technicians wehnever new tickets has been created. we have domain and mail server in our company.on mail server setting what should I set? the ip address of the mail server and using existing mail address as an incoming an outgoing mail setting? but it does not work. should i add some files to servicedesk files to activate SMTP server? cheers
Email and Onhold requests
Is it possible for a request that is On Hold to change status to Open if the customer replies to an email? It seems like a good practice to put a ticket on hold after sending an email to a customer asking for more information, but it would be nice for the timer to start again automatically if the customer takes action.
Email and Onhold requests
Is it possible for a request that is On Hold to change status to Open if the customer replies to an email? It seems like a good practice to put a ticket on hold after sending an email to a customer asking for more information, but it would be nice for the timer to start again automatically if the customer takes action.
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Hello, Such a nice forum layout, I love being here!
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Help with email alert
Hi experts, I am new to servicedesk plus. I have a question, There is anyway I can configure the system to send email automatically to administrator everytime any user create a support request ? Or there is no way, the administrator must log in to the system the set support request to himself or to another technician? Thanks Anderson
Delete/disable built-in status?
Is there please any way how I can disable or delete built-in status(')? To create new ones - OK, but the original ones are still visible which is not suitable for my practice. Thanks in advance.
Why is the error - 1,238,003,953,765?
Why is the error - 1,238,003,953,765?
Scanning items into SDP Asset Management
We are looking to track out IT hardware via the asset management portion of SDP. We would like to use a scanner, Wasp WLR9000, to do this. Is there any advice anyone can provide us. We are going to track items like desktops, laptops, monitors, printers, and other various pieces of hardware. I was just wondering if anyone has any experience using a scanner to log and track items in asset management. Thanks for your time.
Ie 8 and SDP 7.5
Is there and plan to support IE8? I have had ie8 from the first beta and I have not found there to be to many things that don't work, but I haven't heard an official stance from AdventNet on ie8 support. Since it has been in beta for some time I would think it should be a no-brainier. By the way I dont know if this just from IE8 RC1, I only just noticed it but I get an error on the "about" "feedback" and "License" pop up. (I verified this to work in IE7).
Reporting on Audit log
Is there a way to report on the "elapsed time" in the audit logs? I'd like to build a report with the follwoing firelds "catagories, sub catagories, ellapsed time".
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mail server setup for gmail account
Please help me out with this problem. The problem is with configuring the mail server. I have an account with gmail and have followed the instructions for the setting provided by gmail. The outgoing server seems to be ok but the incoming one does not work. Does anyone how to solve this issue?
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nice forums.manageengine.com review
formidable site this forums.manageengine.com terrific to see you have what I am actually looking for here and this "ServiceDesk Plus" post is exactly what I am interested in. I shall be pleased to become a regular visitor :)
Ranosoft Technologies/ Vyasil is a Fraud !! Beware!!
Beware of your Dealings with this companys Mehul Vyas is a Liar and thief. You will hear lies about your project is almost done over and over. This guy went so low as to cry on the phone to me about his family in India. Dont let him play your emotions and take your money. Bottom line he and his assosiates are thiefs. It is of my opinion that Parties involved with him are not yet aware of his nature. If you confront hiom about this he will have a big storry of how he is the Victim. NO HE IS A MANIPULATIVE
Ranosoft Technologies/ Vyasil is a Fraud !! Beware!!
Beware of your Dealings with this companys Mehul Vyas is a Liar and thief. You will hear lies about your project is almost done over and over. This guy went so low as to cry on the phone to me about his family in India. Dont let him play your emotions and take your money. Bottom line he and his assosiates are thiefs. It is of my opinion that Parties involved with him are not yet aware of his nature. If you confront hiom about this he will have a big storry of how he is the Victim. NO HE IS A MANIPULATIVE
Hello From Poland To All People
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Loanagio.com - Loans For People in Foreclosure,4 Tips For Ge
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Loanagio.com - Loans For People in Foreclosure,4 Tips For Ge
Millions are currently adverse the blackmail of foreclosure or are absolutely activity through foreclosure affairs appropriate now. Despite the actuality that this has abominably become article of a trend lately, alive that others are activity through it as able-bodied does not abate the affliction and annoyance of foreclosure. The acumen for accepting to go through a foreclosure usually has to do with not actuality able to accomplish ends accommodated - not alone with mortgage payments, but with
Hello From Poland To All People
Hello to all ! Great site. I am new here greetings to all from Poland.
Loanagio.com - Loans For People in Foreclosure,4 Tips For Ge
Millions are currently adverse the blackmail of foreclosure or are absolutely activity through foreclosure affairs appropriate now. Despite the actuality that this has abominably become article of a trend lately, alive that others are activity through it as able-bodied does not abate the affliction and annoyance of foreclosure. The acumen for accepting to go through a foreclosure usually has to do with not actuality able to accomplish ends accommodated - not alone with mortgage payments, but with
Hello From Poland To All People
Hello to all ! Great site. I am new here greetings to all from Poland.
Hello From Poland To All People
Hello to all ! Great site. I am new here greetings to all from Poland.
Loanagio.com - Loans For People in Foreclosure,4 Tips For Ge
Millions are currently adverse the blackmail of foreclosure or are absolutely activity through foreclosure affairs appropriate now. Despite the actuality that this has abominably become article of a trend lately, alive that others are activity through it as able-bodied does not abate the affliction and annoyance of foreclosure. The acumen for accepting to go through a foreclosure usually has to do with not actuality able to accomplish ends accommodated - not alone with mortgage payments, but with
Loanagio.com - Loans For People in Foreclosure,4 Tips For Ge
Millions are currently adverse the blackmail of foreclosure or are absolutely activity through foreclosure affairs appropriate now. Despite the actuality that this has abominably become article of a trend lately, alive that others are activity through it as able-bodied does not abate the affliction and annoyance of foreclosure. The acumen for accepting to go through a foreclosure usually has to do with not actuality able to accomplish ends accommodated - not alone with mortgage payments, but with
Hello From Poland To All People
Hello to all ! Great site. I am new here greetings to all from Poland.
Loanagio.com - Loans For People in Foreclosure,4 Tips For Ge
Millions are currently adverse the blackmail of foreclosure or are absolutely activity through foreclosure affairs appropriate now. Despite the actuality that this has abominably become article of a trend lately, alive that others are activity through it as able-bodied does not abate the affliction and annoyance of foreclosure. The acumen for accepting to go through a foreclosure usually has to do with not actuality able to accomplish ends accommodated - not alone with mortgage payments, but with
Loanagio.com - Loans For People in Foreclosure,4 Tips For Ge
Millions are currently adverse the blackmail of foreclosure or are absolutely activity through foreclosure affairs appropriate now. Despite the actuality that this has abominably become article of a trend lately, alive that others are activity through it as able-bodied does not abate the affliction and annoyance of foreclosure. The acumen for accepting to go through a foreclosure usually has to do with not actuality able to accomplish ends accommodated - not alone with mortgage payments, but with
Loanagio.com - Loans For People in Foreclosure,4 Tips For Ge
Millions are currently adverse the blackmail of foreclosure or are absolutely activity through foreclosure affairs appropriate now. Despite the actuality that this has abominably become article of a trend lately, alive that others are activity through it as able-bodied does not abate the affliction and annoyance of foreclosure. The acumen for accepting to go through a foreclosure usually has to do with not actuality able to accomplish ends accommodated - not alone with mortgage payments, but with
Hello From Poland To All People
Hello to all ! Great site. I am new here greetings to all from Poland.
asset scan - linux and apple servers
I get the error message when performing a scan Connection to RPC server in the workstation failed. [ Troubleshoot ] However when viewing the troubleshooting advice it is all related to windows workstations. Any help for diagnosing this error on a server running CentOS. Also, mac OS X workstations are fine but I cannot scan any servers running Mac OS X server (10.2-10.4). Does SDplus (7504) not work with Apple servers? Thanks
Hello From Poland To All People
Hello to all ! Great site. I am new here greetings to all from Poland.
Feature Request : Open License type
I need an additional license type added; "Open" type. This type of license is based on the TOTAL number of installs only as each install shares the same license key. The system would simply need to count the total number of installed licenses it sees and flag when you are over that number. Please make this a priority. We have many Open/VLK licenses that we need to keep track of (Mostly from Microsoft) and SD+ cannot handle this simple type of licensing model.
Hello From Poland To All People
Hello to all ! Great site. I am new here greetings to all from Poland.
Problem with AD import
Hello, i've had a problem with importing users from AD (Everytime it tries to query AD it just hangs and doesn't bring up the list of our domain's OUs), something like "calculating amount of OU" I've tried to solve this problem like you've said: delete from adousrelationinfo; and then: delete from adorganizationalunits; But now i it writes not "calculating" but "Undefined" like on the screenshot: What should i do? Version 7506
Problem Notification Rules Audit
Hello, When a software banned or exceeded number of licenses is identified after the scan of the Windows notification area is not being sent to those registered. There is no information or error code, only the notification message is not sent. Service Desk Plus - 7.5 build 7506 regards, Tatiana Bomfim
MSSQL Database Tables
SDP v7.5 MSSQL 2000 We found database tables to pull Ticket Number, Subject, and Description but are still searching for attachments and approval history. Which tables is that information located?
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