Changes to Solutions/Knowledgebase
Can anyone, anyone at all, please tell me why the format of the Solutions/KnowledgeBase has changed? This changes is counterproductive and practically unusable at all.
The previous setup or look and feel was very straight forward, very usable and lent itself to being a tool that my users used on a regular basis to fix basic and reoccurring problems. Now, however, my users are so confused and lost they refuse to use the solutions/knowledgebase and my tickets/calls per day have increased by over 300%.
Not only is this ridiculous it's asinine. There was no, I repeat, NO functionality or useability enhancements in the new format/layout.
What will it take to roll it back and make it the way it was before?
The previous setup or look and feel was very straight forward, very usable and lent itself to being a tool that my users used on a regular basis to fix basic and reoccurring problems. Now, however, my users are so confused and lost they refuse to use the solutions/knowledgebase and my tickets/calls per day have increased by over 300%.
Not only is this ridiculous it's asinine. There was no, I repeat, NO functionality or useability enhancements in the new format/layout.
What will it take to roll it back and make it the way it was before?