Hello,

 

i've recently configured our servicedesk plus with a second alias ( new mailbox with forward to servicedesk mailbox ) and created a business rule a new group with an assigned technician and everything looks like to be working accept that when the technician tries to reply to a assigned ticket ( requested trough mail ) in servicedesk the "To" field is empty and the "Cc" field is the newly created alias of technician group.

 

Now logicly i want the "To" field to be the requester email adres and the "Cc" field to be empty, any way i can accomplish that?

 

thanks

 

Hmcollege