Business Rules Don't Work
We are running 7504.
We had business rules setup in 70 and 7500 that did:
1) Set priority to medium if mode was email
2) Assigned to Tech 1 if sender contained "data1" or "data2"
3) Assigned to Tech 2 if sender contained "data3" or "date4"
The rules worked fine in 700 and I believe to 7501.
We orginally had (3) sites defined and manually created the rules for each site. We then deleted the sites and have no site defined with the rules.
However, none of the rules ever execute still.
I saw others complaining of this on the forum but did not see it ever get solved. Is this still not working? How to fix?
Thanks
We had business rules setup in 70 and 7500 that did:
1) Set priority to medium if mode was email
2) Assigned to Tech 1 if sender contained "data1" or "data2"
3) Assigned to Tech 2 if sender contained "data3" or "date4"
The rules worked fine in 700 and I believe to 7501.
We orginally had (3) sites defined and manually created the rules for each site. We then deleted the sites and have no site defined with the rules.
However, none of the rules ever execute still.
I saw others complaining of this on the forum but did not see it ever get solved. Is this still not working? How to fix?
Thanks