Importing relationships between Asset and Components
Hi Friends I have two CI Types: Monitor (Component) and Workstations. I have separated this components due to a contract can be associated to different monitors or workstations. So, I wonder if there is a way for build the relationship between both CIs automatically. Thanks. Regards.
customize / rename tab name?
Hi, is there any way to rename the browser tab name from ManageEngine Service Desk pro to company name or something like support? Thanks in advance.
Active Directory Authentication Question
I'm setting up ServiceDesk Plus on my Domain and ran into an issue where I can't logon using AD credentials unless the account used to do Domain Scanning is a domain admin. I'd like to create a service account to do this task, but I'm not super comfortable making that service account a domain admin. What are the minimum privileges required to do this task? I'd like to setup the service account to have as little credentials as I can get away with. Thanks, Scott
ServiceDesk Won't Start Linux Debian 7 64 bits
Hello, It was working until yesterday. Now I've rebooted the server, and the output I get is :/opt/ManageEngine/ServiceDesk/bin# sh run.sh Not exists ================================================================================ JBoss Bootstrap Environment JBOSS_HOME: /opt/ManageEngine/ServiceDesk JAVA: ./../jre/bin/java JAVA_OPTS: -server -Xms128m -Xmx512m -XX:PermSize=64m -XX:MaxPermSize=128m -Dprogram.name=run.sh -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerImpl
Restoring old database with New installation
Am trying to installation a new servicedesk plus on linux x64 server after the old installation failed to start several times and I uninstalled it. When I run installation command as root nothing happens like shown in the snap shot attached below. I have tried several times but in vain. I urgently need to install the latest version and then restore the old database, is that possible?? please help
Migrating to new server Issue
Hello, I am trying to move from a Windows server 2003 server to Windows 2012. I have them both up and running the same version. I can launch the web login via the 2012 server and login no issues. Once I try and do the restore this stops working and I can not get anything to work. The backup was created on the same version. Running the run.bat script I can see the AdventNetServiceDesk FAILED. I can reset the database and it will work again but there will be no data. How can I import the database
AD-Authentication and email
Hello, We use AD-authentication in SDP 8.2.0. We have Technician whos details are mixed with another account. Meaning account1 get some details (CI name) from account2. These two accounts have the same E-mail in AD. It seems to me that the SDP gets confused because two accounts have the same email. Is this a bug or..? I removed the email from AD account2 and did the AD-sync again. New Requester was created. I added the email back again and did the AD-Sync again. Now the details seem to be correct
Administrator user with administrator profile.
Hi guys, I´m having a strange situation in ServiceDesk Plus. I have two users, lets call it user1 and administrator, user1 is a normal user that have access to all the tabs but with limitations, for example user1 in the admin tab can see only the requesters, departments, sites and technicians options. The strange situation begin with the administrator, the administrator is with the guest interface, it doesn´t have all the tabs and I need access to all the tabs with all the options. I wanna know if
Close Request dialog box
Hi, when manually closing request, a dialog box appears where you can select the required parameters to close the request. In this window there are two fields for entering comments I want to clarify, is it possible to remove the "Comments" or "Request Closure Comments" fields Thanks, Yevheniy
Not fetching emails from Exchange 2013
Our client has migrated from Exchange 2010 to 2013 and their SDP does not fetch emails. Currently the mailbox is still on 2010 with a route added to the 2013 so we can test SDP. We tried by creating a new certificate using gencert.bat but there's no avail. I have uploaded the support files as well. Please assist. Exchange 2010.zip - support file generated while SDP works with 2010 Exchange 2013.zip - support file generated while SDP works with 2013
Possible reasons and troubleshooting requried for Slow SDP..!
Hello Everyone, I came across few scenarios were SDP was running very slow. Usually this happens when the Port is occupied by other services or simply Restarting the service help. I would like to know what are the other possibilities and what can be the troubleshooting steps for the same. Regards Bhavik
How to use info path forms in service desk
I have created an Info Path form and have been able to email the form to Service Desk Plus, however the radio buttons and check boxes are not preserved when displaying the form in Service Desk. If I make the check boxes in text boxes the frame(borders) are not visible First image shows a section of the form being filled out using text boxes and check boxes compare the formatting in the second image and you will clearly see there is no frame around the test boxes and check boxes also have no borders
Implementing OnSite ServiceDesk Plus
Hey ManageEngine Community, I'm configuring ManageEngine for the first time on my domain. Are there some pretty fleshed out tutorials out there for implementing Change Management and creating custom Categories and Subcategories for incidents? Sincerely, Noobie Scott S
Schedule Backup error message
Dear team, I received a message from my Service Desk that the scheduled backup cannot be completed successfully. Below is a portion of the notification I received: Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com java.io.IOException: Data error (cyclic redundancy check) at java.io.FileInputStream.readBytes(Native
approvals service desk plus
Can seem to add approval privileges to all users in one mass check box, is there an easy way T
Users not getting access to self service portal
Hi Team, Self service portal of service desk plus is not opening in employees system. Please helps and provide solution for the following.
Adding more than 5 technicians
Hi, We're testing the free version of SD+ and would like to upgrade somehow to allow more technicians (About 5 more). We aren't interested in adding any more features to the free version, but rather just want to add more technicians. How do we go about and do this? Please let me know. I have contacted the local distributor but they are unable to help because of the fact that we're using the free version. Thanks in advance. Best Regards Martin
How is it determined if a workstation is a laptop or desktop?
I see the examples of reports that can be run to determine laptops vs. desktops and to list all laptops. But where it is determined if a workstation is a laptop or desktop? And if we see something marked incorrectly is there a place that can be changed? Thank you.
MERGING REQUESTS
When merging requests I would like to have the option to determine which request with be the "primary request" There are times when new requests contain the more pertain information that should appear "up front" and not be buried in the conversation history.
Incident Level suggestions
Hi, I would like to start using Level as one of attributes while we triage our requests. What I was thinking is to create some custom levels matched to the processes we support in our organization. Then I would create a business rule to automatically set an impact and a priority based on the Level, additionally the request would be automatically assigned to the relevant support group. Is this the right way to use Level feature? Could you please post some of your examples how do you utilize levels
Mobile Access for Requester and not only for Technicians
Hello everyone One of our customers recently asked for mobile access. I understand that the momentary status is that only technicians have the option to log in through mobile website / iPhone App. We have got the challenge here that even our technicians cannot log in to the App or through mobile Access. That is because they are requester themselves. Seeing all this my only logical conclusion is that mobile access should be available for requester as well. And nothing speaks against it imho. So my
AD import is slow 9035
Hi. I get 40000 AD user. On 9004 I can imported they in 1,5 hours (15 user per second). When I update to 9035 import speed descreased to 0,5 user per second.
Unable to modify CI Type
A while ago we created a custom CI Type in the CMDB for Tablets and at some point with one of the version upgrades a system CI Type for Tablets was introduced. I presume as part of the upgrade process, our custom CI Type was renamed Tablet_old. I was trying to modify the CI Type on the entries we have in Tablet_old to move them over to the Tablet category, but was getting an error that some fields did not match. I edited the attributes on the Tablet to match the Tablet_old (see below). Now when I
Different department’s incidents separate
Hi to all I hope someone can guide me in the right direction... I have just setup a fresh install of the Helpdesk Plus running on a MSSQL 2012 backend. I just want to know if it is possible to Can you keep the different department’s incidents separate on the same system. Many Thanks
Project Management - Create a project
I am not sure if my question posted yesterday, so I am asking it again just to be sure.... What ROLE does a technician have to have in order to create a project?
Response to submitted forms hanging
For the past week I've been getting occasional reports of the SD+ system hanging up when people submit a form, whether it's creating an incident, updating a Problem, or whatever. I've seen this behavior myself a couple times. If you are just clicking around page to page it works fine, but sometimes you submit a form, and no response comes back. The system is taking the submission and creating or updating whatever the record is. However, the user doesn't know this, and sometimes will click the
Shields out of no where?
Out of no where my end users are seeing shields next to the requester names. Why has this happened and what can I do to make it go back to normal?
how to intergrate ManageEngine SD Plus with Apache Subversion
Hi, Our Company is seriously looking into using ManageEngine SDP as our new client servicing system to help meet their expectations. Our in-house development teams integrate code versioning and collaboration using a product called Apache Subversion (SVN). A similar helpdesk system called Jira integrates with the SVN repository and is able to link calls with new versions of code that is submitted. I am hoping that there is something similar for ManageEngine Service Desk Plus. Any assistance would
Department manager not seeing all department requests
I setup a department manager to see all of his department's requests, by manually setting it in his account. He could see all of his department but a few. I've checked the department for his whole team, and even manually assigned their department, but still a couple are not showing. I cannot see why - they are definitely in the same department, and no other settings are different. What can cause this, please, and how do I fix it?
Department change
Is there a option / script to add multiple users to a department. The problem we have is that some users are added in the wrong department. We can change and check them one by one, but than we have to check 300 employees. So i was wondering there is a option to remove everyone from the department and add mulitple at once.
Email Command and Additional Field Decimal
Hi, We have a problem with email commands and Additional Fields in Decimal format when the value starts with zero. When the value is like 0.2 it does not work the request update. If the value is 1.0 or bigger it works fine. When you edit the request from the web portal it works correctly in any case. Thanks in advance, Aritz.
Problem with Agent downloaded
I have downloaded the new version of the Agent with build 9035 however it's giving an error - "The signature of this program is corrupt or invalid". Can you advise on this, please?
Mail Fetching Problem connecting to mailbox
Since Yesterday i have a problem with mail fetching, i doesn't work anymore. when i "change" some settings and save it i get an error: FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox what have i tried. - change the servername to the ip address - reset the password from the mail account - stop and started fetching - rebooted the server - tried an other user I've also include the support file as well.
[SDPlus] Unclean shutdown of previous run.
Good Morning, I have problem yesterday my SDPlus is running fine , the only alteration I made was an insert referring to the so-called ID : insert into workorder(workorderid,requesterid,createdtime,respondedtime,duebytime,completedtime,timespentonreq,resolvedtime) values (30000,2,0,0,0,0,0,0); After running the insert was necessary to reboot the service , however after that it is not executed more . Following error: root@tm-ld-sdp-ananke:/data/ManageEngine/ServiceDesk/bin# ./run.sh Not exists ================================================================================
Improve solutions main list view
Hi, I think it would be nice to be able to customise the main solutions list view to show only the actual 'Title' field only, not the so called 'subject'. So just show the title and not the topic and 2 line preview of the solution. Mainly I just don't want the 2 line preview as it clutters up the view and you see far less solutions per page. Would be very easy to do as you'd simply need 'title' added to the column picker. Also the title gets trucated with ..... at the end if more than about 50 characters
Auto assign workstation
How can we auto assign workstation, when auto-logon occures? Because many users may work on different PC's, but these PC's didn't assign to them. Or mb you have another option to help me with this?
Trying to start PostgresSQL server failed
Fresh install of Ubuntu Linux 14.10 64bit. Get the following message: Server is starting. This may take a couple of minutes ... Free Edition ... Trying to start PostgresSQL server failed
Report footer
I'd like to add a footer to the bottom of the reports in PDF. Is there a way to do this?
ServiceDesk Plus 9035 Released
Dear Users, ServiceDesk Plus 9035 service pack which can be applied over 9.0 is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9035: SD-58778 : Unable to login with "Local Authentication" in languages other than english after migrating to 9030. SD-58766 : Automatic suggestion of solutions is not working after upgrading from 9030 to the latest patch SD-58793 : "401:unauthorized" alert is shown while
Solutions keywords borken
We are at rev 9034 and are currently unable to search on any of our keywords in solutions. Is anyone else at the same rev having the issue?
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