Can I use Manage Engine Service Desk Plus on my Godaddy account ?
Hello team, Can I use Manage Engine Service Desk Plus application on my godaddy account ? I have a Economy Hosting package from Godaddy for Linux and I would like to install ME SDP on it. If someone could share the steps that would be very helpful.
Changing Database
Hi, I would like to ask for those who are familiar about changing database. I have Postgres backup and I want to restore it in new DB which is MS SQL, will this be possible to transfer the data or do I have to stick with Postgres? I've tried it and it's giving me an error of "0 tables found...Please start and stop the server once and then try to restore t he backup data..." Thanks Rowell
Cores count
Hi, One of my Service Desk Plus users is asking for a feature that sums automatically the quantity of the cores assigned to the servers in the CMDB. Is there any way to accomplish this within Service Desk Plus? Thanks,
Reporting on Conversations
Is it possible to run a report on the number of outgoing conversations (replies) that a technician makes?
Form templates
Is there a plugin or any way we can make templates more dynamic and visually pleasing? We would like to group fields (either by adding spaces or borders to go across the template horizontally). Some of our forms require users to answer questions and depending on the requirement, it would expose more fields. Whilst we have done this, we have the issue of the fields moving within the template. Is there any way to set the tab sequence?
Mail Fetching has stopped working
Hi, Mail fetching has stopped working suddenly on our SD+ today. I've stopped and restarted mail fetching - with no change I've restarted the SD+ service on the server its installed on also - with no change. I'm getting this error when saving the incoming mail settings: FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Authentication Failed using the given username and password I've checked the credentials used and have confirmed that
Project Owner Query
Hi, we want to begin using the Project module and I'm currently testing this module. One thing I'm struggling with is that when I drop down "Project Owner" only my name appears. How do I add other member of the IT function into this list? Regards.
Dynamic Fields - Execute Script - Set Subject field based on Additional Field content
Hello, I would like to set the Subject field to be the concatenated value selected under 2 additional field's selection. For example if they select UDF_CHAR12 - Hardware Issue and UDF_CHAR13 - PC Laptop, then I would like the subject line to show Hardware Issue - PC Laptop. So far I haven't even been able to get it to display the first value. I've tried using the below script that I found under another query. var x=$CS.getValue("WorkOrder_Fields_UDF_CHAR12"); $CS.setValue("SUBJECT",x); This displays
Unable to generate scheduled report
Hey, Everyday I get the message below: When I go to report and search for scheduled reports no records are found. How can i stop this report for being sent? Kind regards, Jordi van Oosterbosch
system errors when NOT using full-qualified domain name when accessing SD+
the team, we noticed that after one of recent patches system is throwing errors when user doesn't use full-qualified domain name e.g. http://sdp.mydomain.com our system is hosted on-premises and are using SSO\passthrough, so people within the same domain shoudl be able to use only http://sdp what's wrong? /mar
Add/insert text to subject
I need to add or insert text to the request subject when it comes to Servicedesk (from any way, mail, portal...). I have several Support groups and I’m using templates for each of them. What I need is that by request that comes to a one of the support groups (with a specific template), a fix text will be added/insert to the subject (like it is inserted the request number).
Need additional AD information displayed in Incident request form
Hello, I need to display the user's Phone number, location and email in the request ticket These are all fields that are imported from our Active Directory so they should be able to be displayed somehow but I haven't seen how to accomplish it. Thanks
Integration c#
I want to integrate the api with C #, but I can not generate the regenerate key.
Is it possible to automatically assign email tickets to a probem
I want to automatically assign emails to a specific problem in problem management based on contents of ticket description. Is this possible?
Technicians \ Additional E-mail
Hi,Technicians can not specify an additional email address. Unlike the Requesters. It Fixable? Thanks!
Please allow user to attch some files in work log
team, Our customer arise following feature request: They want to enable user to add attachment when they add/edit a Work log (request/change module). Thank you.
Update requester details via import
Each time we upload updated requester details into ServiceDesk, rather than over write the current requester details brand new records are created, so now we have every requester in as a duplicate.. Does anyone know how to update requester's details rather than add new? Many thanks
v9.2 Build 9235 Bug - Rollover tabs
I just upgraded to the latest ServiceDesk Plus build (9.2 Build 9235, on Widows Server 2012R2) When access the console via the latest Google Chrome , Firefox, or IE11 (I'm using Windows 10 1607), the rollover bar at the top of the page is blank (from Home Icon -> User Icon). The rollover shows the individual buttons when I hover, but the 'rolloff' puts it back to blank again. Is this a known issue? Any fix available?
Active Directory Reconciliation
Hi, We have a problem with the 1 way AD Synch of SDP. I can understand how it wont remove users, but when we have existing users changed (They get married etc. and their logon is changed) the system creates a secondary Requester with just the new logon ID so we get 2 users appearing (The original and then one with no info with their logon ID that seems to take dominance). To resolve this we have to remove both and then re-synch. Is there a way to fix this ? Is there something on the roadmap to address
Project departments/teams/units
For reporting and filtering purposes it would be nice to define the department, team or unit that a project is assigned to. Perhaps integrating the "Support Group" as an assignment option for a project would be the solution. We have had to rename the Project Type field to Project Department in order to track projects in the manner that we need to.
Created / Due By Dates Incorrect
At some point after our latest update to Build 9232, it appears as if our request Created Dates and Due By Dates somehow got flipped in how they are displayed. I screen capped the requests page to show you what I mean. Some dates are displaying in US Date Format fine (8/12/2016) while others are displaying with the Month / Date positions flipped (13/12/2016). Any ideas on fixing this?
Custom trigger blank field to run
Hi everyone! I need start custom script, when my addional field have NULL value. If i stay field (in custom trigger) clear, after saving it disappear if the field was clear. Any ideas?
REST API - CMDB - Error 3001 on specific CI Type
Hi, I try to list all CI´s with a specific name (MYCINAME) under a specific CI Type (MYCITYPE) and get "statuscode = 3001" When I (just for test) created a new CI Type MYCITYPE2 and created a CI within with name MYCINAME2 it works !!! Something is wrong with the other CI Type but I cannot see what is wrong? I don't want to redo Everything because we have a lot of CI's in the CI Type that we have problem with. Attached is the PS question (that works against MYCITYPE2 but NOT MYCITYPE)
$DEPT_HEAD$ versus $REPORTING_TO$
Hello, What exactly is the difference between the $DEPT_HEAD$ and $REPORTING_TO$ variables in the service request approval workflow settings? Where is the data coming from? Best regards, Demetrius
Populating a large pick list in Service Catalog>Resource Field
I have a Service Desk question that asks for a location. I have 65 locations, and it would be great if I didn't have to type these in manually. Is there a way to populate the Question Type>Drop-down resource pick list (or a custom pick list without having to type them manually? If not, can we have a feature request for that? Thanks Adam
App AD Logon
I downloaded the app for my tablet, I have a self hosted edition of ServiceDesk Plus, We are using AD integration and the app says local authentication only. Will a new version be coming out any time soon that will support that?
Using Powershell to input request details works only once
Hi, I have created a powershell script that sends some details back to a request (it changes the user and the custom fields called 'Mappenavn'). Also it adds an approver to the request. My problem is that either of these two functions works alone. But the second I add both functions in the same script none of them works. If I then comment out one of the functions, the other starts working again. Can anyone tell me what I'm doing wrong and how I fix it? Script: param ( $json = "none" ) $jsondata
Can we have a Stable Release Please??
Can we have a stable release. Take a look at the last 7 releases alone. Look at the dates. Please start testing internally and stop using the community to test your releases. I work for a software developing company and I can tell you we would not find it acceptable to release in the hap hazard way you release SD Plus. I have an issue with a setting in version 9214. Manage Engine's solution is to update to the latest version. There is not Stable latest version!!, you are releasing a fix for the previous
File Attachments Not Found After Migration
We recently moved our SDP from Windows to a Linux server. It's running fine except the attachments weren't there. I've copied them manually to the new fileAttachments directory, but when I download an attachment it says 'The File was not found.'
auto assign inbound email to a specified problem
Is it possible to parse an email, and based on text found in the description or subject assign the ticket to a specific problem in the problem management module?
Service Desk Plus Desktop Central - Icons Not showing when loaded on virtual server
I am unable to view the icons from Desktop Central. The SDP is loaded to the 2012 R2 virtual server. Can someone help me?
Mail settings regarding 'Disable new request creation through email'
Hi, We have just performed this change to prevent new tickets being raised. For individuals its all fine, you get a single mail back, but when we sent a mail from a group mailbox it starts spamming it with over 40 ! Has anyone had this problem ? A
Application Stability
Good day, Please allow more time in the development life cycle to stabilize the application. SDP regularly fails to start and hangs on Application Layer Starting.......... This is a common complaint on your forum and I believe that no feature is worth anything is the application cannot start reliably. Regards,
9235 Layout Issue
Anybody else have this issue with the new version, I've jumped a few version so cannot say it was like this in the previous version. Tried the refresh and it's the same in Chrome and Internet Explorer.
API Key
Hello Can We change the Configuration of the API Key Generated for User to Use a Specific Template? I mean not to Use the Default Template . Thank You
Add custom triggers
Hello again, We would like to suggest some new features, regarding new trigger posibilities that could benefit not only our organisation, but also other forum/application users: Task Triggers: Currently, the only "automatic" trigger is when tasks with dependencies are closed, so that the dependent task can be closed. We suggest, the possibility of creating tasks (with or without dependencies) when the previous ones are finished. Right now, we more or less do it using custom request field triggers
Incident Template - Form Designer
Hi, Is there a way to edit a New Field when you add one through Helpdesk > Incident Template ? I'm trying to create a new form. Once I add it I can't see where I can amend the type or content of the field, and when I remove and try to re-add the same one from scratch it keeps it cached so I can't use the same name! Can these be edited somehow ? All I can seem to see is Remove or set to Mandatory Field, Requester can set and Requester can view. A
Request Template script lines executing twice (sort of...)
Hi, I am working on a request form submission script, and for whatever reason, parts of the javascript code seem to be executing twice. I cannot understand what I am doing wrong. [Note, I tried assigning each 'getvalue' statement to variables first, then the variables to the 'set' statements before trying to embed the getvalue statements directly. There was no difference. Code: $CS.setDescription("Please approve request for access to " + $CS.getValue("ServiceReq_2701_UDF_CHAR4") + ", required
Change font
Hi, I am using Arabic version of SDP. Is there any way to change all arial font to another like Segue UI? arial font is very small and ugly.
Reports sent as Excel are not sent
Greetings, I've dealing with a problem since November 1st, all reports that are sent as a Excel attachment (.xls) are not sent, not even the email empty. All other formats (PDF, CSV, HTML, inline HTML) are sent without a problem. I thought at first that it was a problem with our email, but I sent the reports to external domains and the same happened. I've already restarted the app server and the SQL server with no changes. Please help me. I have the version 9.1 built 9105.
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