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Python 3.7.4 Install - What am I doing wrong?
So I'm just now getting into scripting, and am attempting to configure Business Rules to run python scripts. I've installed Python 3.7.4 on the server, have made sure that the Python folder and the Python Scripts folder are in the PATH environment variable. Still when I attempt to run the script, either through the Business Rule or through a custom menu item, I receive the following error: by Joshua A Jones Menu Name : Testing Message : Cannot run program "addApproval_Sample.py" (in directory "C:\ManageEngine\ServiceDesk\bin\..\integration\custom_scripts"):
ServiceDesk Plus On-Premise vs. Cloud
I was using SD in your Cloud. Now I installed SD in Linux and finally got it to work, I was surprised that it doesn't look the same. It is totally different view, is this a setting or is it really different versions?
[SDF-42723] Create rule - When user is out of the office - don't assign cases to the user.
Hi All, I would need a help with creation of rule that will do the following: In case the technician is out of the office (based on the integrated Scheduler) when user reply on case it won't be automatically assigned to the technician but to some group/list of people. Like a kind of notification so we will know this should be take care of . Thank you in advance. Ondrej
[SOLVED] Problem with SDP+
Hi I have stupid situation. I have two PC installed from one Template (Desktop Central OS Deploy) and after this computers names mixed every audid scan.. In log I found this info wpdplsi103. has been renamed as wpdplsi103.ebm.infra.shared.etex_old. Reason:This could have happened if the names of the machines wpdplsi103. and wpdplsi106. were swapped in the network. This was identified while scanning the machine with name as wpdplsi103 in the network which had the same agent id - WPDPLSI103_1538383943879.
Attachment ID from Request Body
Hello, i have powershell script which moving some data about request to another system. Now, i would like to move attachments too. I would like to get attachment ID but in my Request body (in json format) i don't see any information about attachment. Exist any another way to get Attachment ID ?
[ForYourInformation -12] Merging duplicated requesters accounts
Hello folks, With build 9412, a built-in functionality to merge duplicated requesters accounts was introduced. It helps you detect duplicated requester accounts (with the same login name or email address) in different domains and merge them into single accounts. It also helps you avoid confusion in identifying the correct users. Following are the probable causes of requesters accounts duplication: The same user is fetched from more than one domain during user import Servers are moved from Windows
Request vs Incident ticket number
Is there a way to have a different ticket number designation between Incident and Service Requests? Currently they are both Request ID : ##
How to set field and form rules in Service Catalog
Hi all, I'm new for this. I've created a service template in Service Catalog and the form as follow: Now I've created two Pick list fields on the form named "Branch Located" and "Branch Address" There's a set of values from BA1, BA2.....BA990 in the field "Branch Address" and BL1, BL2....BL99 in the field "Branch Located". Is there any simple rules so that when the requester choose BL1 in "Branch Located" and then only BA1 to BA10 are shown in "Branch Address" without showing other values? When
Creating a custom field.
Create a new field, bind a button to it - Search Reauester List.
Create a new field.
Hi. It is possible to create additional fields in the system. Is it possible to add all requesters (more than 1000) and specialists to this new field through a request? Thks.
Variable for replied to by
When I CC someone on an email and the CC'd person replies it does not show that it is coming from that person and instead it shows that it is from the original requestor. Is there a variable I can put in the reply template that would have the email address of the person replying?
E-mail ID of the active requester gets disappeared for the 2nd time
Hi Team, Email ID of the particular requester in the service desk plus tool gets disappeared for the second time even after adding it a month back during the same issue. We get to know about the issue once the requester stopped receiving notification. Please check the issue and provide us the permanent solution.And will this change be recorded in any logs??. Regards Karthikeyan R
Covert Incident to a Service via a business rule
Hi, We receive email to helpdesk with a fixed subject which needs to be converted to a service . Is there a way to setup a rule to automate the service conversion process ? thanks Pathum
Is it possible to delete a resource question?
I'd like to remove some Service Request resource questions (I just accidentally created them). How can I delete them?
Customize Asset template
Hi, I have a couple of questions: Is it possible to customize or create asset template? Is there a way to add in asset template a dynamic pickup list based on a selection from another pickup list?
Need a MS-SQL report query created
Task Status is Closed Group – Hyperion Ticket Status – Open (Or not Closed) Filter by Actual End Time for the task Include: -RequestID -Request Title -Task Owner/ID -Task Created Date -Actual End Time
Instalation error
When i execute the instalation file i receive the following message and the instalation process is aborted Error Code: -5001 : 0x80070002 Error Information: >SetupNew\setup.cpp (142) PAPP: PVENDOR: PGUID: $ @Windows 7 / Server 2008 R2 Service Pack 0 (9200) IE Version: 9.10.9200.22825
Deleted technician still visible
Hi, Have a problem with a deleted technician that is still showing up when adding or editing requests. I can't find the technician in the admin module (technicians or requester) or cmdb, but i'm able to find him as "resigned" in the DB. Is there a mssql query i can run to completely remove him?
VOIP Telephony System Integration with ServiceDesk Plus
Hi, I would like to know if there are any directions in integrating VOIP Telephony System with servicedesk plus. The details of the requester/caller seen in the telephony system (ex. CISCO) will be automatically captured in servicedesk plus. This will be a great help since it will lessen the time of the tier 1 support in manually inputting the end-user/ caller's details in servicedesk plus. I hope you can add this in your future developments. Looking forward for this feature. Thanks, Ella
User/technician API v3 changes over the 11000 (ESM) release
Dear Customers, Requester/technician related APIs(v1/v2) wont be supported anymore after the ESM (11000) release. You may need to update your existing requester/technician related API's with this latest v3 version. The ESM version has some changes towards the user/technician APIs. We use a common term under the ESM Directory as ' Users ' instead of ' Requesters ' and ' Technicians ' separately. Once the user is moved to the respective instance, ' Users ' will be termed as ' Technicians
Current User variable in Reply Template
Is there a variable I can use in the Reply Template that will give me the Current User? I.e. me. No, not $Technician. That gives me the name of the person assigned to the request/ticket, and that is not always me.
ServiceDesk Plus 10500 Released
Dear Users, SDP 10500 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Behavior Changes Microsoft SQL 2005 will be not be supported anymore. To migrate to the latest MSSQL, click here. Backslashes (\) in any additional field names will not be supported anymore. Any backslashes mentioned in additional fields earlier will be changed to forward slashes after this upgrade. Going forward, if there is any data inconsistency
Tickets Missing - Invalid Request ID
Hi all 1. Ticket was created and confirmation mail also has been acknowledged to Requester. When the ticket was searched using the ID the below error pops up. Kindly let us know the way to restore the ticket. 2. Can any one pl help with this.. Regards Karthikeyan R
Clossing Ticket via Email
Hi, I'm looking on making a business rule that would enable the user to close a ticket via email replay once a certain criteria is met. The user would have the specify the deployment date and their respective user name along with the ticket number. Can i be pointed to the right direction? Kind Regards, Nathaniel
Conversations in problem management
For requests SDP is able to track all conversations for the ticket. For problem management there's no way of tracking incoming mails or outgoing mails regarding a problem. So technicians have to add mail content as notes. I think it would be a good idea to have exactly the same functionality for mail conversations regarding a problem that you have today with a request.
Problem Module - capturing email discussions
Hi, We have just started utilising the Problem Module where there are multiple SR's for the same issue. I cannot find a way to associate or track email conversations with 3rd part developers with the Problem Module. With an SR, I just forward the email to SD+ with the SR##, but with the Problem Module it appears that you have to either cut and paste or type entries. have I missed something?
Business Rules
I have configured a business rule that should the status of a request from open to waiting customer when the ticket is replied to with waiting customer in the body of the message but this fails to execute. Is there any other way of setting up rules to change the status of tickets when an email is received?
First response only triggered by Tech email?
I have found that the system automated emails do not count as a first response when a user submits a ticket. We have a notification rule that send the user an email letting them know we have received the request and when it is assigned. To avoid spamming the customer is there any way to trigger the first response date for a ticket ? Besides sending another email?
Requester details field
Hi there Can you confirm where the requester details field is pulled from? Is it auto populated from sign on or does it have to be manually filled in by the requester? Can we add a title and or and info/help to this area Any pointers most welcome, thanks
Query Purchase Orders Approved by Specific User
Hi, We are currently on Verstion: 9.4 Build 9425 with MsSQL database. I would like to inquire about a query to obtain all Purchase Orders that a specific user has been part of the approval process for.
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[DidYouKnow - 9] Task automation with "Task Dependency" feature
Using "Task Dependency" mapping you can sequence the tasks to be performed within a request. Dependency mapping restricts users from closing tasks until the dependent tasks are closed. Task dependencies are important because sometimes the result of one
What can the Support Group owner do?
Support Groups have an "owned by" field, but I can't find any documentation on what the owner can do. Can we get some information on that added to the documentation?
Change Filed lower text to Upper Text
How i can use the below script to Change Filed lower text to Upper Text in the a filed! -------------------------------------- <button onclick="myFunction()">Try it</button> <script> function myFunction() { var str = "Hello World!"; var res = str.toUpperCase(); document.getElementById("demo").innerHTML = res; } </script> --------------------------------------
Two Select approvers fields
Greetings, team. Is it possible to add two Select approvers fields to the template, an employee from the first field got into the first stage of approval. an employee from the second field got into the second stage of approval. Thks.
CSAT surveys
Morning, Our current instance of Manage Engine sends out a CSAT Email, once every 5 tickets. Is it possible to have the CSAT option built into the actual closure Email? I'd like to see the CSAT included with every ticket closure, to improve our rating accuracy. Previously I've worked with Zendesk and the option to leave feedback was built into the closing Email. Rather than being sent separate. It worked brilliantly for increasing responses. Let me know John
[SOLVED] Unable to import requesters from AD [SD-80358]
Hi There, Am unable to import requesters from AD as I get the follow response: Invalid value specified for the parameter "moveAssetsAlso". Have restarted the service but no dice and happens on OUs and individual. SDP version is 10.5 Build 10509 Regards.
Change Stage approval confirmation dialog box
Hi I am using the change module within Service Desk. Is there a setting that can be enabled that prompts an person to enter a comment as to why they are approving a stage within a change. for example, when a change is submitted, the first stage is the Submission stage. If me as a reviewer is ok with this stage and want to approve it, i select complete and a dialog box appears asking me to enter comments as to why i am approving this. Is this possible? Is there a setting that i need to enable for
Wrong server address Attachments
the server address on the Attached Screenshot is wrong how do I change ther default server address.
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