Morning,

Our current instance of Manage Engine sends out a CSAT Email, once every 5 tickets.

Is it possible to have the CSAT option built into the actual closure Email? I'd like to see the CSAT included with every ticket closure, to improve our rating accuracy.

Previously I've worked with Zendesk and the option to leave feedback was built into the closing Email. Rather than being sent separate. It worked brilliantly for increasing responses.

Let me know

John