ServiceDesk Plus 10500 Released
Dear Users,
SDP 10500 has been released and can be downloaded from the URL below,
Behavior Changes
- Microsoft SQL 2005 will be not be supported anymore. To migrate to the latest MSSQL, click here.
- Backslashes (\) in any additional field names will not be supported anymore. Any backslashes mentioned in additional fields earlier will be changed to forward slashes after this upgrade.
- Going forward, if there is any data inconsistency in the application tables, then the migration will not go through. Any inconsistency should be corrected before proceeding with the upgrade. Please contact support if there is any inconsistency during migration.
- Going forward, installation of ServiceDesk Plus in the non-English installation folder will not work.
Framework changes
- This upgrade removes JBoss dependency completely and upgrades to Postgres. Going forward, the application will be connected to Postgres with a specific database user credential instead of a superuser credential for better security. To know about the database user credential, click here.
- The latest Tomcat upgrade removes the dependency on NIO port and uses WebSockets.
Framework Upgrade Information
- JRE upgraded from version 1.7 to version 1.8.0.152 (This is a free version)
- Postgres upgraded from version 9.2.4 to version 10.5
- Tomcat upgraded to version 8.5.32
New Feature
- SDF-72153: Web remote will be supported in Windows 10 OS.
Please refer to the below link for the steps to install the patch.
Note : The upgrade ppm for 10500 is available in two OS flavors (One for Linux and one for Windows). This segregation is done to avoid the ppm file size amplification as this ppm is bundled with JRE, Postgres, and Tomcat upgrades.
Regards,
Edwin Vasantha Kumar
Servicedesk Plus Team
Topic Participants
Edwin Vasantha Kumar
Juan Manuel
P Vignesh
FabioP
Michael Charles