First response only triggered by Tech email?
I have found that the system automated emails do not count as a first response when a user submits a ticket. We have a notification rule that send the user an email letting them know we have received the request and when it is assigned. To avoid spamming the customer is there any way to trigger the first response date for a ticket ? Besides sending another email?
Topic Participants
Tech152
Hari Krishnan Srinivasan
andrewimi
Daniel Nilsson