Submit for Approval API supported?
Hi team, I am using SDP on-prem. I need to open a Request via API and submit for approval. However, in the APIv3 doc, I couldn't find any API to submit the request for approval. I wonder if it is supported or is there any alternate way to achieve?
Asset Explorer Not starting
Hello, i recently reinstalled Asset Explorer 6.5, since it was the same version i had my backup. I noticed that it's taking more time than average to start, it gets stuck on this screen I tried restarting the machine, restart the service but nothing seems
ManageEngine ServiceDesk Plus exploit detection tool
I am seeing errors when I run the exploit detection tool as instructed here: https://www.manageengine.com/products/service-desk/security-response-plan.html. The system cannot find the path specified. 'java' is not recognized as an internal or external
Mandatory attachment for Changes
Hello Support. We have ServiceDesk Plus v10506 with MSSQL 2014 Is there the possibility of establishing an attachment as a mandatory in the Sudmission phase of a Change? We currently have a custom field that asks the technician whether or not a prior
Oauth Setup
I'm trying to configure Oauth for downloading emails. I get the below error. In the username, it's the username of the mailbox that receives the emails. Is this account what I need to use when the pop up appears initially after saving? -mail settings
[SD-100243]The invitation from the Outlook calendar is displayed incorrectly
Hi We receive applications in the format of an invitation from the Outlook calendar. the request is registered but displayed in an odd form. How to make the text correct? I am attaching an example of one of the applications
Migrate Service Desk Plus from build 12003 to 12004
Hi there, When i try Migrate Service Desk Plus from build 12003 to 12004, they ask me for a Certificate. What certificate is?
.doc vs .docx attachments
I have a situation where SDP will not ingest .DOC files resulting in the email appearing in SDP without an attachment. However, it will ingest .DOCX file extensions. I was running version 12001 when I first noticed the issue. Upgraded to version 12004
Unable to view waiting approvals in SDP portal
Users are only able to view their own tickets waiting for approval in SDP but they no longer have the option to see waiting approvals which are for them to take action on. This option was there in previous version. They can only approve or decline approvals
[Security advisory for CVE-2021-44077] Unauthenticated RCE vulnerability in ServiceDesk Plus versions up to 11305
Hi there, This security advisory addresses an unauthenticated remote code execution (RCE) vulnerability affecting ServiceDesk Plus versions up to 11305. This vulnerability was addressed on September 16, 2021 in versions 11306 and above, and an advisory
Log4j CVE-2021-44228 Query - Manage Engine Service desk Plus
Hi Team, Noticed your support team mention some ME products have the affected version while other don't, can't seem to see anything about ME: Service Desk Plus. Please advise what version of Service desk is vulnerable to the exploit (if any). I can't
User views are not showing after SD+ upgraded to 11149
Hi, We have recently upgraded our SD+ test site to 11149 and now users are unable to see the portal in Edge or Chrome. It is working fine in Firefox. Would someone know how to fix this issue? Please see attached screenshot of user's view in Chrome.
Deprecation of few existing internal APIs
Dear users, We would like to inform you all that existing APIs used for "System Update Notification" and "Product Overview" will be deprecated from version 12004 and the support will be completely removed by March 2022. We highly recommend you to switch
Change Management - Approval & CAB
Hi, Change Management - We have 1st approval, 2nd approval and 3rd conditional approval processes at the consultancy stage. However, we are not able to display approval approvals in the advisory area. We are greeted with the note "This Change is configured
Replacing default image
Hello, I'm trying to replace logos on SDP. I was able to customize the login page, but when requesters passwords expired, or they were forced to create a new password, the opened page for the new password shows the default logo of the SDP. I couldn't
Service Desk Plus - Apache Log4j 2
Hi, According to the recent "Apache Log4j Security Vulnerabilities", may I know how to identify the versions of the Log4j.jar. Current file I have is dated 5/5/2020. And please advise how to apply the fix? Note: I cannot find the "log4j-core" in directory.
Important: SDP IOS Push Notification certificate has expired
Dear User ServiceDesk Plus IOS push notification certificate expired on 12th December 2021. Hence to overcome push notification issue, please follow the below steps : 1. Shut down the Servicedesk Plus application. 2. Navigate into <SDP_home>\conf folder.
ServiceDesk Plus Log4j.jar
Is anyone aware of plans for Zoho to update Log4j in ServiceDesk Plus? Current file I have ServiceDesk\lib\log4j.jar is dated 17/03/2020 and there are no new service packs that I can see that related to the recently announced security vulnerabilities.
System Log Errors
I'm not actually seeing this break anything. But I have a couple Preventative Maintenance Task Templates built. Each one of those has a handful of Task Templates added to it. Each one of these task throws an error (pictured) when the task is triggered
Migrate from Postgres to MSSQL - Incompatible Database Version - SDP v11309
Hello, I´m trying to migrate from Postgres to MSSQL following the official article (https://pitstop.manageengine.com/portal/en/kb/articles/how-to-change-the-database-from-mysql-postgresql-to-mssql#heading_15155145025680) but, when I want to restore the
Upgrade problem from 11307 to 12000
While upgrading from 11307 to 12000 got folowing error: Nov 28, 2021 6:45:36 PM [com.adventnet.tools.update.installer.Unzipper] [SEVERE] : ERR:Exception while writing file.java.io.IOException: Entry is outside of the target dir: mickeylite_update.jar
[Community Digest] ServiceDesk Plus - November 2021
Here is the monthly rewind for November 2021! Version and Build release: 12001 (Released on 16 November 2021) Check our ReadMe for more details. Product Highlights: Behavior changes : SD-97367: The default value of Backup Scheduling is now set to 7
[Virtual MeetUp] Free Training on Handling Emergency Changes
We hope you and your family are staying healthy and safe! We are glad to invite you all for our 5th session of Virtual meetup, which is scheduled on 15th April 2021, registrations are open now. Kindly pick a suitable timezone and register today. 02:00
ServiceDesk Mail Server Settings With M365
I'm trying to configure Mail Server settings to work with M365. I've got the inbound IMAPS working, however, I can't seem to get the outbound SMTP working. I've searched through all the forums and tried various suggestions from there but it still doesn't
Search in Columns under Requests no longer works without Administrator permissions
Since updating to 12.0 Build 12001 our non-administrators are unable to use the Search function in the Requests tab. If they click the magnify glass to search a column, the blank fields come up and you can enter data in the search/column fields but it
Cannot be edited - adapt template
Version: 12.0 Build 12003 "Notify enquirer if a request is assigned to a technician." Cannot be edited - adapt template error message
Scroll Bar in Bell Notification not working
Hi all, Ive noticed that members of my team have the ability to scroll though their notifications from the bell icon however, I am unable to do so. In order to view tickets i have had to action and delete to be able to see older tickets. Has anyone
Web Server Root Directory for SDP
Can someone tell me the root level directory in Windows for the web server/site in SDP ? I'm trying to set up automatic certificate downloading via Let's Encrypt / Certify the Web and one of the challenge methods it uses is to place a file at the root
Problems with viewing some Linux servers
Servicedesk 11.309 DesktopCentral 10.1.2127.10 I have some linux servers, which are named in Asset management by DNS records, but not by their hostname. For example, I have server hostname=hostname1 and its dns record is server004. In Servicedesk in field Name
Tutorials for building out a new Servicedesk Plus web-based site.
Hi all, I am looking for tutorials on how to begin to build out a new Servicedesk Plus web-based system. I would also like to find a comprehensive guide which explains what each widget does as well as best practices for building a new installation. Thanks,
Changes module - where are the notifications to staff when someone replies within a change record?
This seems like a really big oversight not to notify any of the Change Roles within a change record when there is a reply or conversation happening! I'm sure I've asked for this before over the years, but will this ever be added? Thanks!
Task Report by scheduled end date?
I am looking to create tasks with due dates? Is that what scheduled end date is for? And if so, how to query scheduled end date for a report? I want a report titled "tasks due this week" thank you
[SDF-70522] ability to embed support video
ability to embed support video
GET REQUESTS BASED ON SPECIFIC CRITERIAS API-V3
Good Day, I am trying to get all requests based on specific criteria using list_info: URL: <server>/api/v3/requests HEADER : "TECHNICIAN_KEY: XXXXXXXXXXXXXXXXX" input_data : { "list_info" : { "search_fields": { "subject":
Business rules update
Hey! When you try to change an already created business rule "Execute on actions - Edited", an error always appears. I just try to rename it and that's it.
How do you figure out which patch is associated to a CVE
Can the CVE be added as a seperate column? I may need to ask for it to be added? My CISO sends me a list of CVE's from NIST each week, and I have to try to piece together what patches/updates we either have already installed or download to apply. Example
Asset management support Chromebox
Hi, at the moment I'm using SDP to manage our devices. I try to add chromebox but unable to detect. can asset explorer support chromebox?
Tickle for response
I would like to do the following either through Business Rules, SLA, or script. If the technician sends a response to a user, say asking for additional information. and they do not respond in say 3 business days, I would like the system to send a reminder,
Demystifying SLAs - Im lost with configuring SLAs.
Hi everyone, I was wondering if folks would mind sharing some examples of how you have configured your SLAs. I am having trouble understanding how exactly SLAs work in ServiceDesk. I have tried to play around with different SLA configurations, but I am
About the scheduler page
I would like to create a link. When a user click the link, it forward the user to the scheduler page with out login. How can I implement it?
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