AdventnetServicedesk failed after successful restore
I've been trying to restore a backup after a failed upgrade but the first phase of the backup finally restored successfully after i tried ignoring some error tables on the db. but after the restore the application isn't starting. I did run.bat but it's given the Adventnetservicedesk as failed. Please assist as this is my production server and has been down for close to 24hours after no support personnel has either responded to their calls or mails.
PostgreSQL crash on update
Hello, When we have tried upgrade Service Desk Plus from v9121 to v9200, we have experienced PostgreSQL Utility error that you can see on attachments. We have tried several times and all the time we have this error on %98. I could not find the solution on forum so I kindly request you support. Thanks in advance.
Application Layer Starting
I am at a total loss for words. Following the instruction provided here: https://www.manageengine.com/products/service-desk/service-packs.html#sp I tried to upgrade my SDP installation. Like so many times before, after the installation of the service pack, the application does not work. This is not a new issue and the SDP forum is rife with people having application layer starting issues. Now my Service Desk is offline for the umpteen time. Perhaps Zoho and ManageEngine should reduce their product
Server fails to start
Hello guyz, i had an issue after upgrading to the latest version of SDP. Now, it fails to start although the upgrade was successful.As you can see on the screenshot attached, the loading is endless. Your help will be much appreciated. Regards, Brian B.
ServiceDesk Plus upgrade from 9121 to 9200 version FAILED
Dear everyone, There is an error when we upgrade SDP 9121 version to 9200 version. Best regards, Alexey
Service Desk Plus Crashed
hide department from My Details in requester page
Hello, please advise how can I remove the Department field(details) from My Details page of Requester. Instead of Department can we have the Site available? Thank you, Vanessa
unable to start after server rebooted
Dear All, I am running Free Version of SDP, why ServiceDesk Plus unable to start after my server rebooted? JBoss Bootstrap Environment JBOSS_HOME: /opt/ServiceDesk JAVA: ./../jre/bin/java JAVA_OPTS: -server -Xms128m -Xmx2512m -XX:PermSize=64m -XX:MaxPermSize=256m -Dprogram.name=run.sh -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerImpl -Djboss.deploy.localcopy=true -Djboss.boot.library.list=log4j-boot.jar,jboss-common.jar,jboss-system.jar,AdventNetDeploymentSystem.jar,commons-logging.jar
How do you delete a Support Group?
How do you delete a Support Group? I keep getting a message to confirm delete and then it says unable to.
No remote control option
Your manual suggests there is a remote control tab in Assets, however we do not have one
Business Rules
Hi, Do you have any advice on the triage for when a business rule fails ? We have a rule that has been running for a while but failed last night, so it's possibly something happened on the server but could you list the steps and logs that could be reviewed so we could try to find the cause of this ? No changes have been made to the system that would impact this. Regards A
Solutions, Keyword didn´t get saved
Hey, if i´m going to create a new solution, the added Keywords will be saved. If editing an existing Solution, the added Keywords will not be saved? It happens every time,no matter who created the solution. If i´m going to copy the solution and creating a new one with the same title, it works perfect. I also need the ability to add or even delete some Keywords from existing Solutions. Stefan
AD attributes Reporting To and other attribute import via LDAP
hello, we imported users thru LDAP using from AD envi, but the user's information Reporting To and Ip Phone did not populate. please assist what can be done. Thank you, Vanessa
Reporting overdue status
Hi Support, When i'm extracting report I saw a column named overdue status which has true and false values. Can anyone confirm the overdue status is from incident/request which breach the SLA? Regards Vincent
Java Exception has occurred
When trying to load the AD Self Service Plus Console, we receive a Java Exception error Running on Windows Server 2012 R2 in Windows XP (service Pack 3) compatibility mode Updated Jave to the latest revision (Build 1.8.0_121-b13) Any Ideas/
Group Changed to Unassigned If Technician is not in Support Group
We have found an issue that assigns a group to "Not Assigned" if the Technician is not in a support group and even if "Group" is a required field. See the example below. Tech1 is assigned to SupportGroup1 and SupportGroup2. A ticket is sent in and is assigned to SupportGroup3. If Tech1 opens the ticket that is assigned to SupportGroup3 and selects "Assign --> Pick Up", then the ticket will be assigned to Tech1 and the Support Group will be set as "Not Assigned" SDP 9300. I had a similar issue that
New Install ServiceDesk Plus won't start
I just installed SDP using the built-in PostgreSQL DB on Windows Server 2008 R2. SDP won't start and hangs after Application Layer Started......................................................... Below is the run.bat output. Can anyone help me get this running? THANKS. C:\ManageEngine\ServiceDesk\bin>run.bat "Inside Change JRE" =============================================================================== . JBoss Bootstrap Environment . JBOSS_HOME: C:\ManageEngine\ServiceDesk\bin\\.. .
Remove Default Technicians
We removed the original default technicians (Heather Graham, Howard Stern, etc.) from our technician list however they still show in the drop-downs to assign requests as well as the Technician Auto-Assign (but NOT in the list to exclude techs). How can i cleanse these phantom technicians from my system? We tried a SQL command we found in the forums but they still show. [delete from ci where ciname='Heather Graham' or ciname='John Roberts' or ciname='Jeniffer Doe' or ciname='Shawn Adams' or ciname='Howard
Cost center not saving
We are on version 9.2 build 9233 and when I create a new cost center and hit save, nothing happens, it doesn't save it, it doesn't give me an error, nothing.
Business Rule Place In Group doesnt work
Hi, We have created business rules in which an incident should be automatically placed in a group depending on the Catergory chosen. This is not working. For example, Bob logs a call with the Category email. He doesnt select a Technician as end users wouldnt know who it should go to. In the business rule, it says when category is Email place in Group "ItSupport". This doesnt happen. The rule gets executed as I receive an email when that rule is applied. If i change the rule to assign to a technician
Unable to apply ServiceDesk Plus Enterprise Service Pack 9121 to 9200
Our upgrade to build 9200 failed. The Update Manager log seems to indicate failures in both the mandatory backup and upgrade portions of the process. Anyone have any ideas? We have done this on a test environment cloned from our applicaiton server, with an exact copy of our database and this was successful. Escalated to ManageEngine support, and although they set the due date as 6+ hours ago, we still haven't heard anything. Just looking for any ideas. Thanks!
SNMP scan Failed
error message: Cannot connect to SNMP Agent. Snmp on printer is configured correctly. Snmp respond with another application, but I get the error in SDP "/HQHQ210X860SRD : Cannot connect to SNMP Agent." I attached support file.
Using E-mail Command to Route to Service Request Template?
The e-mail command to set fields and assign a request to an incident template works fine to route a ticket using @@RequestTemplate=Report Issue@@ for example. When I try to assign the ticket to a Service Request template, however, the command does not work. Am I missing something or is it not possible to use e-mail commands to assign a ticket created through e-mail to a Service Request template?
Unable to find printers when attempting to create configuration for "Shared Network Printer"
I have gone through and checked out the community forums and have found some similar topics. (https://forums.manageengine.com/topic/problem-with-network-scan-for-printers) I went through and and followed Mohamad's instructions and tested the ping, which was successful. I then went through and tested the telnet connection through snmp port 161 and it failed. I also went through and checked that all the printers I'm attempting to find are using SNMPv1/V2. What else do i need to check out to get these
Projects Not Displaying in Predefined Views
Last night our network admin upgraded from 9229 to 9300 to 9302 last night. Now, my predefined views in Projects are completely hosed up. When I click the drop down and select the Predefined Views gear, it will take me to my list, but I cannot click New or Edit and get anywhere. The New button isn't even a button anymore and if you right click on the edit button next to an existing project and left click open in new tab, it just opens a blank page. I can get to Gantt View, but this does not suit
Can't log in anymore and don't have the administrator account info
Hi, We've been using ServiceDesk Plus a long time, but all of the sudden we can't log in with our accounts. And on top of that, we don't have the "local" administrator account. So we can't log in at all. What can we do? Can we somehow get the account somewhere or can we attach the database to a new installation of ServiceDesk? Best regards, Fredric
need email history to show in replies
Need to know how to configure email replies to show history. thanks,
Change Calendar - corrupted display when using small navigation calendar arrows
(reported with respect to ServiceDesk Plus 9003 Enterprise) One of our Technicians exploited some odd behaviour in the Change Calendar that is consistently reproducible using the following steps: Navigate to the Changes tab, Calendar View (filter used is irrelevant, e.g. 'All Changes', 'Open Changes') Using the small navigation calendar in the expanded left-sidebar, select the back arrow 12 times (move from May 2014 to May 2013) In the Change Calendar now, Changes that are scheduled for the first
Increment Field (or enabling + sign)
Hello, kindly assist if it is possible to enable the + sign to a particular field, so users can add additional request if they click on + sign example: File Rule1 File Rule2 .. Or if there is another way to do the same thing. Many thanks, Van
Can't start servicedesk plus server
Hello, I try to install servicedesk plus 64 bits on my debian 8x64 server. I got this message when I run run.sh : Trying to start PostgresSQL server failed Unclean shutdown of previous run. Failed to start the server. Please refer logs for more details I looked into : /ServiceDesk/server/default/log I got this error : [09:17:33:933]|[09-09-2016]|[SYSOUT]|[INFO]|[8]|: [JBOSS] BasicServicesDeployer: Starting failed adventnet.deployment:type=ServicesDeployerIncomplete Deployment listing: MBeans waiting
How to delete an attachment in archive requests?
This topic is spamOur security system found a virus in one of our archive request attachment -- how can we delete it? ** I don't know why they flagged this as spam ** RCPSC
Asset Additional Fields - API not updating after the 12th custom field
Hi, I am trying to update some records using the api - I have done it successfully in the past but if I create a custom field from the 13th on, the api says it updated successfully but the record does not show the updated value. If i run the same api call on the 12th additional field or lower, things work as expected. Am I missing something?
Spot editing not compatible with Field & Form Rules
Hello, In our environment, spot editing a request (i.e. editing the value of a single field by clicking on the field in the request details) does no longer work whenever there are Field & Form Rules configured in the associated request template. Why is that? Best regards, Demetrius
Application Layer Started......................................
Hi Team, I recently uninstalled ManageEngine (“ME”) from my server, downloaded the latest copy and installed it. Now when I try and start ME it perpetually shows “Application Layer Started......................................”. I know I should have just upgraded it, but now I need to deal with the situation I’m in... I’ve tried shutting ME down and starting it again, I’ve ended the java and pgsql processes, restarting the server, applying the latest upgrade (which also doesn’t work as it says I
Notification counter doesn't show when I have new request or task
Hi, Notification counter doesn't show when I have new request or task. Like this: Thanks
SLA Escalation stopped working
Recently upgraded to 9301. And now level 2 escalations don't seem to be working. The only change we made is upgrading to the latest build, all other notifications are working except escalations, escalation 1 to $ticketowner seems to be working. Please help.
How to map CSV data field to sysDescription field
Hi, I have one access point that scanned and filled sysDescription field automatically. Now I have some access point that not support SNMP. I listed these in CSV file, but I don't find sysDescription field on mapping action. What should I do? Thanks
Unable to view or create any tasks
Since upgrading from 9232 to 9301, I have been unable to do anything related to tasks. The primary task list shows all existing tasks, but attempting to view a task brings up the "Task details fetched successfully" dialog without actually showing the task. In the request tasks section, I am unable to create any tasks, the "New Task" button simply does nothing. This is also true for any place where I should be able to create them. Within the service request designer, the tasks component isn't even
field & form Rules
Dear Support, can we make one Field to appear for one technician only while creating or editing but note that the other technician will not be able to access to that field
can't open "Community" frame in 9.3.01
Have you changed anything in forum that it is not opening right now, see the error message we got. FYI: it works OK when opening "Cummunity" in new window.
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