Make new field mandatory in Worklog with pop-up message
Dear, I have added new field named ”Service Provided” in the Work Log form Additional field. How can I make this field mandatory, is possible to come with pop-up like below?: Thanks,
Unable to view incident and service tickets at the same time
We have users that handle both incident and service tickets, however only the incident tickets are visible. When I convert a incident to a service I no longer see the ticket in my view. Can both types of tickets be made visible? Sal
Mandating Resource Questions after converting Incidents to Service Requests
Hello, I'm trying to enforce the capture of some data on service requests and use that data to mandate certain tasks or fields. This data can be entered either by users (when the SSP is launched in future) or by technicians who are processing the requests. At the moment, 95% of our requests are generated by e-mail and start life as a default incident request. Here is a simplified example of the Field & Form Rules (FAFR) on my Service Request Template: On Form Load Mandate Fields (x2) - Group - Resource
Project Owner
Hi, Does anyone know why as a Project Admin i cant set the owner to anyone other than myself?
How to make SQL query to ME SDP database?
Hello I want to use SQL query to ME SDP database in order to get customer report. As i understand, ME SDP uses Postgre by default, which sdould run on port 5432. I used netstat -n on ME SDP server, but i don't see anything on port 5432. How to check what database is being used by ME SDP? How to connect there? Thanks in advance!
Upgrade 10.5 to 11
Do you have a manual or video with the instuctions to migrate from version 10513 to 11113? i tried but gave me the error of API's
Change bulk Requester of requests
I want change requester of a few requests in bulk, Is'it possible? we have 1000 requests and I want change requester of them in bulk
Add attachments to Request via API?
How I can add attachments to Request through API?
[SD-87956] "Insert quote" adds a blank line
When I'm editing a request's details or notes, if I select some text and use the Insert Quote formatting option, it adds a blank line above the quote, which I always have to remove. Could you please change it so that it doesn't add the blank line? I can't see when it would ever be helpful to have the blank line added.
Are you tracking annual license renewals through the Contracts module?
Software as a subscription is now ubiquitous. Often, we don't have a contract per se, but we have a license that has a start and end date. The contract module seems to be geared toward traditional contracts where there is an actual contractual agreement rather than simply the purchase of a license. The contracts module seems like a likely place to log these licenses because of the ability for ensure visibility of the expiry of the license. My question is, are people generally tracking this through
Request send by email (HTML) and SQL query in int - formatting issue
Hi, When user send ticket to our ServiceDesk and put in that ticket some SQL query there is some werid formatting issue - some of the spaces are missing and that SQL query is not usable. The same query puted to a ticket made by ServiceDesk web page is OK. The problem is ony on SQL query text imported from email For example: 1) oryginal (part of the) query: WHERE ContractId IN ('KP051', 'KP052', 'KP057', 'KP059') 2) the same query text imported to sdp from email: WHERE ContractIdIN('KP051','KP052','KP057','KP059')
Filter Sites List Columns
Site module need to this features: 1- Filter Sites List Columns 2- Additional fields 3-Report Site information with all columns Is it possible? We have more sites we want manage and view all of information about sites on Servicedesk
When technician reply to a request by email, requester is not notified?
Hi there, As the subject says. When a requester create an incidence, a technician will get notified of the new request created. Then the technician will reply to that same email. Problem is, while the reply is added as part of the conversation of that request, the requester never got notified AND the field [Responded Date] is not updated, which will pose a problem with regards to SLA. UPDATE: when the requester reply via email, the technician gets a notification email. but not the other way around.
Forgot administrator password / or deleted administrator account
I cannot login as administrator , i am suspicious i have somehow deleted administrator account, how can i solve the problem ? Thks for any help JS
html input to custom menu
Dears, I am adding a custom menu to run a python script for third party app integration. Also I want to take input from user through html and pass it to the script. I saw this discussion https://pitstop.manageengine.com/portal/community/topic/provide-input-to-a-powershell-script-run-from-custom-menu which do the same with powershell scripts. what I did so far: added html file in integration/resources with this content , also attached to be clearer <!DOCTYPE html> <html> <head> <script type="text/javascript"
Send Notification to offline technicians
How we can Send Notification to just offline technicians when an request assigned to him,?
How to connect SDP to stand-alone PostgreSQL
Hi, I installed PostgreSQL v12 (port 12000) on same server that SDP installed and change DB server configuration to new PostgreSQL instance, but when I execute run.bat, show me below error: Unable to start Postgres server on port 12000, since another instance of postgre s is running in this port. Problem while Starting Server System halted Press any key to continue . . . What should I do?
Announcements - User Group
HI My users are creating announcements that they only want technicains on thier team to see. So I created user group 'test' with only one person in it and I create an announcement and filter by choosing his user group 'test'. I create the announcement and everyone can see it! Only techicians in the 'test' user group should be able to see it (one person). But everyone can see it. What an I doing wrong?
Request ID rest for new instance
Good day, we have several instances within the system, ServiceDesk Plus, I wonder if we can reset the request ID to start from 1 for example for each instance..! Habtoor KFUPM
Purge Site Info
From the very start of my organization using ServiceDesk, we misunderstood Sites and how they are used. Our AD Sync has created close to 300 Sites so far. That option has been disabled now so no new sites should be created from AD. But before I can add or build upon what we have in ServiceDesk, I need to purge all site information from Users/Assets/Request or where ever else it may be found. I've created additional fields for bother Users and Assets named Location and have moved our Site info (Its
Service Desk no se inicia en Azure
Alguna solución al instalar el Service Desk Plus Standard Free en un equipo Azure con windows 10 ya que no me permite iniciar la instancia, deseo probarlo y ver si funciona en un equipo de estos, gracias por su ayuda por que
Create Phonebook CI
We have a phonebook software In order not to have island software, we wanted to create a new CI as a phonebook in Servicedesk. What is your solution?
Get Request via SMS
Hi, How we can get users requests via SMS? Also how can notify users by SMS?
Survey permissions
I have several managers that oversee a group. I'm trying to find a way to give them permission to this use the https://servicedeskplus/SetUpWizard.do?forwardTo=surveyreports without giving admin permissions, under reports
HOWTO: Technician replacement
We have a specific use case: One of our technicians is replaced by a new employee. What is best practice to get all tickets to the new technician and remove the old technician? More info: * Latest version of ME * AD sync * 5/5 technicians in use
Which Database is best suited for SDP? MS SQL or PostgreSQL
Hi, if you have a choice of MS SQL or PostgreSQL, which database would you run with SDP software and why? Thanks for helping.
how to generate API Key
I can't find any button or action on generating the API Key in "Users & Permissions" -> Technicians
Editing approval page.
It is required to edit the page, add an additional button in the statement. Where can I find the html template?
Specifying a Site associate with a Contract in SDP
Hi folks, I'm using SDP on Prem Version 11.1.1110, and I'm wondering if there is a way to associate a Contract with a particular site. I'd like to be able to specify that site when creating the contract. I realize I could have a customized field that I manually populated with the list of my sites, but it would be much better and easier to have a relationship, with the options in the drop-down actually pulling from the list of sites available. Is there a way to do this that I'm not seeing? Thanks,
Dynamically change Contents and Labels on Additional Fields in Change Template?
I would like to create 7 or 8 templates for different kinds of Change Requests (for different softwares we use in our office) and use different Additional Change Fields in them. There seems to be a limit of a total of 12 additional fields that can be used throughout the entire Change module. I need more than just 12. I was planning to deal with this by using the additional fields for lists of possibilities from each of the softwares, then using the Add Options/Remove Options in a Rule to make the
Project Task Dependencies Problem
Hello, I am playing with the Projects module. I noticed a problem with task dependency behavior. Task 2 is dependent on Task 1. No matter how much I change Task 1, it does not affect Task 2. A dependent task should be affected by changes to its predecessors. This is effectively rendering the dependency functionality useless! Am I doing something wrong?
Red envelope on requests page ME ServiceDesk Plus
We use 11.1 Build 11104 in requests we have this mail icon which shows how many replies has been added to the request. I am (technician / Admin) replying via outlook not ME ServiceDesk and because of that, number just increases and stays red. If it would be just me, I would take that column off but because it is helpful for my colleagues to see if the request is waiting or in progress I need to find out how do I change it into gray or green without replying from within ME application. Can I do it
API for convert incident request to service
Hi, I import request by XLS file to SDP, but all request imported as incident. Now I want to change some request incident by custom script and API. I wanna to call API from custom script to convert incident to service. I can't find any API for this job. What should I do? Do you have any solutions? Thanks
Creating a Service Catalogue Request from an Incident
Hi We are about to start raising new starter equipment requests from an external HR system to Manage Engine. At this stage we will generate an email into Manage Engine using the @@ parsing functionality to provide the fields, i.e. First Name, Surname, Line Manager etc. (this is tested & working) As that will create an Incident ticket, I would then need to select Actions > Create Service Request & then select the Service Catalogue template I want to use for the equipment request. Question: Is there
Fetch only emails from my domain
How can we exclude emails from external domains from being "Fetched"?
New Request Created when a Request is closed
The only notifications I have selected are for When there is a new request or a reply, And for some reason every time we close a ticket a new request is created. It does not say it is closed either. We have to open the link in the email and it shows that it is closed on the server Any Advise appreciated THANKS
Notify technician when a request that is shared with him receives a reply
Is this possible?
Export Users list with Username
Hi, How Can I export all users details with their Username?
Report Users details with Username
When I try to generate report of users details, I can not see "Username" column
[SOLVED] Field Mobile import from active directory
Hi, I have a question. In the user card there are the fields for the fixed and mobile phone. You can do this for the landline phone, but for the mobile phone? You can do it if I create a custom field, but I would have two equal fields. So how can I import the field from the otherTelephone domain controller into the mobile field of the service desk? Regards
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