Hi Team,

Greetings! 

we are getting a ticket with specific subject line .In that ticket our internal technicians are not going to anything  usually we forward the ticket to third party 

Daily we are receiving many hundreds of tickets like this ....its consuming more time and work 

so now we are looking to automate this by..whenever the ticket raised with specific subject it should get automatically notified to the third party's mail id and also the status of ticket should get closed

Note: third party is not having technician login

Regards and Gratitude, 

Ezhilarasan