How to configure mail server settings in ServiceDesk Plus?
Here's a short video explaining how you can configure the mail server settings in ServiceDesk Plus for logging in tickets.
Here are more such short videos to help you get the most out of ServiceDesk Plus.
Brief explanation of the video:
Step 1: In the admin tab, click on Mail Server Settings under Organizational Details.
Step 2: Enter the details of the incoming server and save.
Step 3: Enter the details of the outgoing server and save.
An end user raises a request.
Step 4: The request is received as a ticket within ServiceDesk Plus.