Hi,

One of our technician were not able to create new Incident on behalf of the Requester, because everytime he tries to select Requesters from "Search Requester List", it only shows name of the Technicians of the Support Group where he belongs

But if an Admin like me will create New Incident on behalf of the user, I was able to see the list of Requesters (not only Technicians). I checked the Role and couldn't find any related to this.

Appreciate your help.