Do you have suggestions on how to handle visibility issues for Requester? 

If a technician submits a ticket for another user, they can’t use the on-behalf-of field.  Is there a way to grant visibility to tickets a user submits?  Currently, business user technician only have visibility to tickets in their own group. 

We want the user submitting the ticket to use the Requester field, otherwise we end up with the user name and id in the subject of the ticket.  If they do, then they don't get notifications on the tickets and additional information can't be gathered from the creator of the ticket.  This would typically be a lead or manager.

Is it in the roadmap to allow technicians to use the on behalf of field?  This would simplify our issue significantly.