Translate
Hello. Whether there are translations into other languages? Me Russian interests... If is not present how to make translation most?
Attachments problems
Hi all, I'm using the 5003 build and I found some issues regarding the attachments. First of all, on Solutions, the only file types that I'm able to open (after attached) are .HTML or .ZIP files. If I attach a .DOC file and try to open it directly, I receive a page that says "The File was not found". Other issue is regarding the file size, that it sounds be limited by 3 MB. Is there an option to increase this limit? Best regards, Fernando
Request ID gone from number 10 to 301 on new installation
We have just stated to use service desk plus and the request id suddenly went from no 10 and then the next was 301. Would have been nice to continue on from 10. Data in mysql also indicates 1-10 then number 301 onwards. Any reason why and if so can this be corrected to flow on from 10
contracts
I'm currently using build 5001. It would be nice if contracts were sorted or sortable by contract "to date". Currently they are sorted alphabetically which gets unusable pretty fast. It would also be very useful to have a report for contracts. For example, I have to manually compile all the contracts expiring in the upcoming quarter and enter them in Excel, sort them by end date, format, etc. Thanks. Dave
Sending mail
We have McAfee Virusscan 8.0 p 11 installed and by default smtpmail is disabled except for those allowed in virusscan. What file/program do i need to allow for sending mail with SD+ ? When I send mail it is also very slow, can take up to 1min sometimes to get the mail on the way? Can you give me some tips here? Regards Stefan
Service Pack
According to the information that we received from ServiceDesk there is to be a service pack deployed on 3/17/06. Since I am waiting on corrections to html e-mails and reports, can you tell me if this is still planning on being deployed tomorrow?
Identical users for one workstation?
Hi, We are currently in the progress of testing the ServiceDesk environment for use in the corporate system. You can scan the whole network for workstations and the matching users. The problem we encountered is that some workstations have two users assigned, but always two times the same user. Is this a bug or something? Many thanks in advance, Kourosh
Escalation level based templates
Hi, We set up different escalation levels and wondered if we could customize the template for the mail sent when escalation is exceeded? Thank you for your time, Kourosh
Scheduled custom reports
I want to add and schedule custom reports, specifically on the status of requests. But the custom report functionality does not allow me to select Status as a relection criteria.
Preventitive maintenance/reoccurring tasks
Curious, is there a way to do reoccurring (weekly, monthly,bi-yearly, yearly) tasks/requests? This would be extremely handy for some of the preventative maintenance that needs to occur in every environment without having to rely on users creating the tasks manually each time.
Multiple ServiceDesks on 1 Server
Hi, I am wondering if it possible to have multiple service desks running on one server. I run a consulting business and I would like provide all of my clients with their own SDP+ but host it all on one big server in my office. Thanks
Adding Requester using wizard with Helpdesk Role none Admin
I would like to know is there a way we can have helpdesk Technican be able to add new requester using the wizard which is available as administrator but the technican not having admin role just a custom role with full controll.
capture keywords in Title field
Hello How can I setup a business rule that will catch keywords in the description or title field? For example: I have a business rule that has Criteria as follows: Category is "Virus Attack" or "Ddos Attack" or "Email Based" or "Work Based" or Title contains fsecure or Description contains fsecure What I want the rule to do is pick out words that will be random throughout the text in the Title or Description, when jobs are logged via email, as everyone knows users do not always write their problems
how can i translate this great software.
hello i installed the trial version but i need a info for translate is there any way to translate this great soft. thx
Changing Web Port
How difficult would it be to change the port that I have SDP running on from 81 to 80? I don't see that option in the admin section. Thanks.
Inventory - All Assets
When I look at my inventory in I have 86 items that are classified as 'Other'. They should be 'Software'. When I click on the 'Other' slice of the pie chart nothing happens. When I manually bring up the listing of 'Software' everything is as it should be. How can I correct this so that the all assets view correctly reflects my assets? Thank you, Shervan Torabi
when the version in Spanish is ready??
when the version in Spanish is ready?? Thanks
Relocate ServiceDesk
I need to move ServiceDesk from the C: drive to the D: drive on my server. How would I go about doing this?
having a content variable of Technician Name
I would like to be able to modify the 'notify when request is closed' template to include the Technicians name... as in: Your helpdesk request with id# $RequestId has been closed by $TechnicianName. but I would need to have a content or subject variable that is defined... in so many ways, this product is customizable for our personal situation - we are truly enjoying setting it up for use on our campus. thanks!
How to remotly scan Domains and Networks
Hello, i installed the Software successfully and is working fine, what i need is how can i remotely import assets to Servicedesk, DOmainscan, Networkscan, Import active diretory, it is only available if the server is connected to the remote network or can i do this directly if i login form the client? Yours Oliver
Call log numbers
Call log numbers I have come across the situation that users have had e-mails returned with call reference numbers included but when they have checked or call IT for progress the call that they have logged and have a number for is not on the system. The call number appearers on the system for for a different person and a different problem? Anyone had the same or know the reason why>
How to Enable DCOM in winXP?
Sir/Ma'am I have a problem in ASSET management - Windows Domain Scan. Most of the Workstation that i have scan is failed. almost all of the workstation in the inventory list is failed and it say " Failed Either access denied for the user or the remote DCOM option might be disabled in the workstation. HOW CAN I ENABLE DCOM? Actually when i format all the workstation here, i didn't enable or disable DCOM, how come that some of the Workstations I scan is success when i scanned it, while most of the
Invite another technitian to one request
Hi Everybody! Is it possible to invite another technitian to already assigned Help Request? BR /Meli
Complex Servers
My requirements for tracking assets is maybe more detailed. For example when i purchase a server, i purchase maybe 20 components and then assemble them into one unit. Can servicedesk handle something like this, where i can have the final asset an assembly of individual components?
Internet Explorer Crashed
When typing in the Service Desk web address, this causes Internet Explorer to crash. Anyone have any idea? It only happens to this PC, all other PC are OK.
New Software Categories?
Is it possible to create new software categories under inventory-->scanned software? e.g., add to the list that currently is excluded, included, unidentified, prohibited. David.
hope LDAP can be integrated in SDP
Is SDP able to integrate with LDAP server? By integration, it can do: - User Authentication (Single Sign On ) - Contact/Resource Lookup - Contact Update? - Import from LDAP Our prospects are university or large enterprises, They almost use LDAP to do unified user authentication. Now SDP only support for AD (import from AD). We hope SDP can also support for LDAP. I know this feature is included in our roadmap, could you give me a schedule for this feature in order to explain it to our prospects. Li
BUG - Problems with Queues
I have currnetly found two bugs with the queue system. A new request is created, and either selecting a queue for that request on the form, or where a business rule assigns the queue. Now if I filter the view for that particular queue the request appears in the list which is correct. However if I now view the details of that request, the Request tab shows "Queue : Not Assigned" instead of the name of the queue the request is assigned to. Every request that is assigned to a queue show this "Queue
Business Rule Query
I have a Printers category with Ink\Toner and Paper Jams as sub-categories. When setting up a business rule, if I select Criteria to Category and Choose the top level Printers category, does the business rule apply to all of the sub-categories or do I need to select each individual sub-category for the business rule to apply? Regards.
When Will full AD Authentication be release
Hey Guys, Just wanting an update as to where the AD authentication is with SD+. I've been waiting for a while. We currently use the Import - but would really like to have the automatic authentification function? Cheers Damon Campbell New Zealanad
solution search do not support for Chinese characters
I found SDP cannot search Chinese characters. In fact, the solutions are almost in Chinese in china. If the search can not support for Chinese characters, it means SDP has no use for china user. (at least, the search function is so). So, we hope SDP can support for Chinese characters completely.
Problems with some characters
Hi When I click in the "Request by Technician" table of the "Global View" window and the technician name contains some spanish characters (like � or �) the list of requests isn't correctly displayed. It only happens there. You can see it in the attached screen. Thanks, iolondo
Single Workstation Detail Report
Is is possible to print and inventory detail report for just a single machine? After the asset has been discovered, I would like to spit out an inventory sheet with all of the systems specs to put in my server maintenance book..
Scan Windows XP Home
I am trying to get windows XP Home machines included in the scan. I can get XP Pro workstations to work by disabling firewalls and using gpedit.msc to enable user based logins aswell as allowing remote admin.. This feature is not available on XP home. Thus i was wondering how can i get ServiceDesk Plus to scan XP Home machines? Please let me know Sascha
New Request - Make Fields Mandatory
Hello! Is it possible to make the "Assign To" and "Owner" fields in the "new Request" mask mandatory? sincerely m. bernasconi
Default Request Filter
I would like to change the default request filter from 'Open Requests' to 'My Open Requests' for all technicians. How do I go about doing this?
AD Intergration & Importing Requestors
I'm trying to import requesters from my AD Server. When I do the import it shows the server and the OU's. It Scans and then tells me that it failed importing the accounts. I'm using the Domain Admin ad the user. It find the Domain fine. Not sure what's going wrong. Any help would do.
Use of Survey
Hey All, Is it possible to send every user a survey request with out have the criteria on - i am wanting to send all users a survey about something not technically to do with the helpdesk. Cheers Damon Campbell New Zealand
error in CD-ROM controller card
A user called and reports that a diagnostic hardware utility has detected an error in her CD-ROM controller card. Of what priority is this?
Suspected bug in software package
A user emailed to report a suspected bug in the way a toolbar works in a software package but she says the equivalent pull down menu does work. Is this a priority.
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