Business Rule Query
I have a Printers category with Ink\Toner and Paper Jams as sub-categories.
When setting up a business rule, if I select Criteria to Category and Choose the top level Printers category, does the business rule apply to all of the sub-categories or do I need to select each individual sub-category for the business rule to apply?
Regards.
When setting up a business rule, if I select Criteria to Category and Choose the top level Printers category, does the business rule apply to all of the sub-categories or do I need to select each individual sub-category for the business rule to apply?
Regards.
Topic Participants
dcross
aarthin
ServiceDesk Plus
andelo_tabu
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