Sorting features for the default Item
Hi, Is there a way to sort any of the default item? Thank you very much.
Business Rules
Hi, I need to notify multiple group once a request is created, unpicked or etc. How can I get it work? If I just create a business rule, is it will override what we have set during the creation of the request? Thank you.
Cannot enumerate AD groups
I'm trying to reimport my user data base and it hangs on enumerating User groups. It may be a separate issue, but the asset management can't scan machines either at this time - it worked in the past.
Where Is The Service Desk 6.0 Demo?
Where Is The Service Desk 6.0 Demo? Thanks
AssetExplorer 4 Released Now !!!
Hi, AssetExplorer 4 just got released. What is AssetExplorer? AssetExplorer is an IT and Non-IT asset Management Software. It helps you track and manage IT assets such as Workstations, Printers, Routers, Switches and Access Points. You can also track and manage non-it assets such as furniture and desk phone. AssetExplorer offers comprehensive Software License Management and helps you manage Purchase Orders and Asset Contracts. AssetExplorer Feature List - Automatic discovery of IT assets Workstations,
Suggestion
Hi all I'm just trialling SD+ and have found that it would be really useful to be able to group workstations and be able to assign requests to a group. We are a college and many of our requests are for an individual classroom or complete building. It is also important for us to be able to report by classroom. This may also address another request I have seen for the inclusion of geographical 'sites' Thanks Steve
view "All my requests"?
Is there an ability to view all of my requests. Rather than having to look at 5 different filters, why can I not just see each and every request assigned to me? I have looked through and haven't found much about this type of thing. I cannot believe that the only people who want this functionality are the group that I work with.
Time spent only work with request closed?
I have the service desk Plus Version : 5.0.0 Build Number : 5010 Is posible obtain the data with opened request? best Regards
Create a link in new solution
Hi all How can I create a new solution to open a new link such as test.htm (the test.htm is a file on my servicedesk server )... Where should I place my test.htm file (on server running servicedesk)???? thanks
How to customize order form?
I would like to know if there is a way to add new fields in the order form. i.e: i would like to add a new field called "Proyect Number" in wich i will type the numeric code that our financial departament applies to all IT orders. I could use another non used field for that, but i would like if there is an option to add a new one. In fact, the code i need to include will be always the same, so another option would be to add some kind of text string inestead a field. Any clue? Thanks. (and sorry for
Editing Account Owner
I'd like to assign an account to another person when I create the new account. Your help system says, " Notes: By default, the person who creates the account owns the account. If you want to assign the account to a different user, in account creation form, select the user name from Assigned To field. " Maybe I'm just being really dumb, but I sure don't see an "Assigned To" field anywhere on the account creation form. I've also searched the Account Edit screen as well, with no luck. I'm new so maybe
search requests - doesn't search notes fields
anyone know how to when you perform a search on all requests that it also checks the notes fields ?
Scheduled Report format
Hello, is it possible to define Scheduled reports to be sent in xls format instead of pdf?
Mail Server Settings
I'm having an issue with the Mail Server Settings for Incoming Mail. I have a question about the ServerName/IPAddress, I have put the correct IP and tried the Server Name with no go. We use SMTP on port 25, and I have created a Help Desk User in AD and an Exchange Mailbox, and I keep getting same error: FAILURE :Email Settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox. Any thoughts?
Cost of upgrade to Service Desk 6.0
Is there any additional cost attached to the upgrade of 6.0.
Assign one workstation to multiple requesters.
Hi, Is it possible to assign one workstation to more then one requester? Example: Our CFO owns a laptop. All the persons of the secretary department (4 people) has to make the requests for the CFO. Now you can only assign the workstation to one requester. So when the 4 people logon with their own SD+ account, they only see their own workstation, and not also the workstation of the CFO. Is there a solution for this? Thanks, Ferry
SD+ Users - If you were me...
I recently purchased 5.5, and have installed it. I'm about to go live with it, but am facing a dilemma that I hope you seasoned SD+ owners/users will give me some advice on. I can either go production with my 5.5 environment, or I can wait and install 6.0. We'd really like to use some of the new features of v6, most importantly MS SQL support. So, should I go with a more stable 5.5 and risk a messy upgrade and conversion to v6 w/ MS SQL, or should I wait to install on v6 w/ MS SQL, but contend with
Software Licensing per user, device CAL's, and other softwar
hi i have just started to use the 30 day trial version of SD, i am very happy with it and will purchase the license when the new version comes out. all is working well but i have a question with regards to licensing i have just purchased software assurance licensing from Microsoft, i have added a PO and added each software license item and have submitted the po, and received the goods, these licenses have now been added to the asset inventory i have scanned my workstations but am wondering how i
Can't connect to server from PC's
Hi Guys I can't seem to get the pc's on the network to connect to the SD server. Do I need something extra running on the server?? It's just a stand alone win XP pc. Thx in advance
trouble writing custom query report
Hello, I am trying to write a query for a custom report. In a nutshell, I'd like the workstationname, manufacturer, processorcount, cpuname, model, totalmemory, servicetag, osname, and servicepack fields from the systeminfo, osinfo, systemuserinfo, memoryinfo, and processorinfo tables, but only for workstations I have designated in the "Server Room" location. I have a query that successfully executes and returns the correct results that I can run in SQLyog but when I enter it in the "New Query Report"
remote control
hi there chaps a while back you mentioned remote control of pcs via servicedesk. is this still on your road map, as this would be a great feature to have. crackin software..... happily waiting for the upgrade :-)
Active Directory contents comparisons
Hi, I am very new to the world of AD, but I need now to do a comparison of the contents of AD and SQL Server tables to ensure that the results of updates have correcly been applied. Is there any utility software that allows me, fairly painlessly - I am not a technician - to compare old contents against new contents?
Category/Sub-Category Clarification
If you use sub-categories, can you report on the main category which includes all it's subcategories? Example: Category: Network Subcategory: DNS Subcategory: WINS Subcategory: Routing Subcategory: VPN Is it possible to run a report showing all tickets in the Network category, which includes DNS, WINS, Routing and VPN sub-categories WITHOUT having to explicitly adding those sub-categories to the report?
Default Domain at logon
When doing AD authentication at logon, is there a way to set the domain to a default setting instead of choosing it each time without using the "Remember Me" function?
Problems with importing from Active Directory
we have two issus with importing users from AD: * When importing users from AD, users with non-english characters in the login name are not included (non-english charcters in common name seems OK, but we only have this for one user) * In the AD-tree not all OUs are expanded. This means we can't choose specific user-OUs Any suggestions?
Schedule requesters auto import from AD
Hi Is there any way to schedule the requesters import from the active directory ? Thanks in advance ... Alejandro Padilla.
Notification when PO Created
I'd like to be able to set up a business rule to notify a supervisor when a PO is created so that we don't have to manually check every day. The only option I see is to notify the owner when the PO is overdue. Can you tell me how to set this up? Thanks! Looking forward to the new version!
Time Spent field required
Looking at the 6.0 demo, it appears that Time Spent is not an option for requiring an entry to close a request. Correct me if I'm wrong. If I'm right, can that please be added. We need to track time spent on requests and this would be aided if every completed request required a time spent entry.
Color change
I would like to change background color (may be others) in SD+. Is it possible?
Daylight Savings Time update?
The USA has changed the dates on which daylight savings time is applied. DST will now start at 2AM on Sunday, March 11 and will end on Sunday, November 4. From what I've been reading, older versions of the Java runtime environment will be impacted by this change. Is the Java version that SD+ is running on already patched for this problem, or will we need to apply some sort of patch manually? Please advise, since the new DST period starts in less than a month. If it needs a fix that hasn't been applied
Entering purchase orders by users
Hi everybody, We get request from users to buy a new mouse for instance. Bu this request needs to be approved by their manager. Is there a way to handel this in SD+. Most ideal is that the users alreay enter some details of the purchase order. regards, Jeroen :idea:
Business Rule Based on Domain Authenticated Through
Hello All, Is there any way possible to setup a business rule based on what domain a user authenticates through during the logon process. I know I could set this based on the specific user but that requires individually selecting about 300+ users and keeping that list up to date. Anyone have any thoughts? Thanks in advance!
User based rights for Tasks?
Using AD integration. If I wanted to allow 3 people ONLY to view all of My Tasks, how would I go about this? Is this the best way to share a "project" TO-DO list with bosses, or is another method recommended?
Linking User assets to Workstations.
Our company recently purchased this software and I am having a certain issue. When an asset is created, we are allowed to attach it to a user, workstation, or group. I have been attaching things such as PC's, keyboards, mouse, speakers, monitors all to the user. When I go to the inventory section, and I look up the asset for a workstation, there are none showing... (obviously, because i attached them to the user). Here is my question... If the assets are associated with the user, and the user is
problem with � � � ...
I work with french user who use the letter � � � � .... The transaltion into the description on a request is @$�*. There is a solution to keep this letter into the content on the request??? Thanks for your help. Gilles
Daily Report
We are giving Help Desk Support 18 hours/day (08 am to 02 am). While we are trying to print the daily report (08am to 02 am), it giving a error message.
Software category classification
Hi, There are 4 software classifications - Managed, Excluded, Prohibited and Unidentified for Software management. Is there anyway to add more software classification to the above list. Would like to be more details eg, drivers, freeware, shareware, etc. If theres a way..where can I configure it? Any advice?
Incident & Problem Tracking
I was curious if anyone found documentation or details on Service Desks solution for tracking Problems after multiple incidents are identified as related. Do they recommend creating a problem ticket in Service desk and linking all incidents to it or do they recommend use of their other product like Issue Manager to take incidents to the next level of Problem management? How have others addressed this issue? Thanks in advance Jeremy
Operational Hours
We are giving Help Desk Support from 08 am to 02 am (18 hours/day). While we setting the operational hours (08am to 02am). It showing an error message "Please select Start and End times such that, End time greater than start time". It is possible to set the Operational Hours from 08am to 02am ?
Scan Report
I have configured under "Audit Setting" for weekly scanning at 12pm for all workstations. May I know if this Audit Scanning scans for all workstations for changes in softwares, new workstations or removed workstations? Also, is there a report which Im able to view the scanned Audit results? If yes, kindly guide the above on steps and procedures. Thank you very much
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