Category/Sub-Category Clarification
If you use sub-categories, can you report on the main category which includes all it's subcategories?
Example:
Category: Network
Subcategory: DNS
Subcategory: WINS
Subcategory: Routing
Subcategory: VPN
Is it possible to run a report showing all tickets in the Network category, which includes DNS, WINS, Routing and VPN sub-categories WITHOUT having to explicitly adding those sub-categories to the report?
Example:
Category: Network
Subcategory: DNS
Subcategory: WINS
Subcategory: Routing
Subcategory: VPN
Is it possible to run a report showing all tickets in the Network category, which includes DNS, WINS, Routing and VPN sub-categories WITHOUT having to explicitly adding those sub-categories to the report?