Incident & Problem Tracking
I was curious if anyone found documentation or details on Service Desks solution for tracking Problems after multiple incidents are identified as related. Do they recommend creating a problem ticket in Service desk and linking all incidents to it or do they recommend use of their other product like Issue Manager to take incidents to the next level of Problem management?
How have others addressed this issue?
Thanks in advance
Jeremy
How have others addressed this issue?
Thanks in advance
Jeremy