Purchasing Process and Asset Scanning
I'm sure this has been asked before but I can't seem to find a resolution. At the moment we use the purchasing module to control our PO system. Once the item has been received it moves from the purchasing module to the assets list and are registered as unassigned. Fine ! We would then assign these assets, (workstations in particular) to specific users. Fine ! The problem we are having is that when we scan the network, the workstation appears again in the asset list, so we have a manual input which
Integration with Opmanager?
we have the latest versions of opmanager and Service Desk. When we go to setup a notification profile in opmanager we can't select any of the info from Service Desk. What gives? it says this can be done, and looks like it's setup to do just this, but the drop downs are blank. Anyone else having a similar issue with the integration?
I NEED TO VIEW SOLUTION
please can you help me, that i want to view solution to the requester
can�t close any request
can�t close any request service desk plus after update to 7505 / 7506
Company Logo Problems
so I imported a .png image at the highest (120px X 40px) and in the organizational detail page it looks great but when i view a PO the image is distorted. when checking the image properties the dimensions are 125x41? i haven't tried importing an image with 125x41 and see if that makes a difference. will try that and post findings
Add assets to an asset resource..?
Within the Assets tab of SDP, I have a Resource called Non-IT Assets. Within this resource are specific categories; one of which is Blackberry Handhelds. Within Blackberry Handhelds, there are currently 21 records of Assets (these were all added by a previous employee a few years back). I've been trying to add some new Blackberry Handhelds to this category. I thought it would be as simple as clicking 'New', then filling out the required information and clicking 'Save'. For some reason though, it
Hotfix 7506 Released
Dear Users, Hotfix 7506 is released. Kindly refer to the below link for more information. http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=& Thanks & Regards, Srikrishnan ServiceDesk Plus.
Choosing 'Site' resets other fields
Hi, Has anyone else experienced the following issue since the latest product upgrade:- A new request is opened and the initial drop downs are selected, including Group & Technician. An option is chosen from the new 'Site' field but the Group & Technician fields are now reset, meaning they have to be selected again. Any ideas? Thanks, Paul.
Move solutions to new installation
Hello. We have been trialling version 7 and have taken the opportunity to redevelop all of the fields, etc... Now we want to move across to the new version but we installed the database locally and now want to move it to our database storage location. How do I move the database to a new location for the build 7503 install and point the app to the new location? How do I just take across the "solutions" from the old install (build 7018) to the new install (build 7503)? Thanks. Brad.
Mails not fetching
FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Authentication Failed using the given username and password
Servers showing as Workstations in IT Assets?
Hi, I've been having an ongoing problem with regards to Servers showing as Workstations in the Assets menu. Specifically, I have a series of servers that I want to show as "Server". I've gone into the Admin > Product menu and changed the classification for each to be a server. I've also changed the name of the product to begin with the word "Server". The items now show in the server category, however they also continue to be shown as a Workstation as well. I've noticed a few other people have had
Which ports have to be open for scanning other Domains?
Hi Guys, which ports and Services must be running if I want to scan a complete Domain? I have the Domain-Admin Account, WMI and COM/DCOOM Services are running. The only Problem I see is the Firewall running.., do we have to open some specific Ports? Thanks for your help...
Can't delete software items
I can't delete 3 software items I get the following every time. Software 1 error: FAILURE :Database exception while deleting software. Please report the problem to the system administrator, with the Error Code - 1,236,699,201,322. Software 2 error: FAILURE :Database exception while deleting software. Please report the problem to the system administrator, with the Error Code - 1,236,699,236,916. Software 3 error: FAILURE :Database exception while deleting software. Please report the problem to the
Brazilizan Time Zone
Adventnet, We migrated to version 7.5 build 7054 in our laboratory machine. And some test at modules of "assets" have some error with the time. And in the option of "customizing" we identified the "Brazilian Time Zone" does not exist. (GMT - 03:00) Brasilia. Without this the time zone, we can not correctly configured in other modules. I await an expected return. Att Claudio.
Lost All Personal Custom Views !!
I worked long hours to make a personal custom views for Daily all closed tickets/ Weekly Closed/ Weekly Intarget / Monthly Overdue etc but then, the settings have been lost. I got the following errors: 1-The calendar displays: NaN-NaN-NaN and not numbers 2-All the custom view filetring options disappears if I want to edit it. 3- Get thousands of tickets for just one week calls ( displays:14800 ticket while i'm looking for a number between 2/02/2009 and 9/02/2009) which is not true!! I am realy having
managed software question
We have a total of 37 licenses for a piece of software we have identified in SDP. The difficulty is that updates are free so we have some clients using version 9.0, some using 9.1, and some using the current build of 9.1.1 SDP see's these as separate instances of software, which they are, but how does one go about allocating licenses properly for this? (see my attached image) As it is we have the 37 licenses allocated to the version 9.1 software, but it would then look like we are under licensed
V 7.022 Products associated to vendors not appearing in POs
hello after upgrading to 7022 from 7017, I went to create a PO and cannot see any of the products associaed with that vendor. i checked the admin tab and these products are still listed as being associated to that vendor. has this issue been addressed in the subsequent hotfixes? thanks.
Cannot created requests with technicians as the requester
I am hoping someone has run into this issue after applying SP 7505. We are not able to create a request with a technician as a requester. There is no error. If I create a new request and use someone who is a tech as the requester and click add request, the request is not created. I just get brought back to the Request tab. I have tried a re-import of AD which did not help. I tried calling support but had to leave a voice mail Has anyone seen this? Thanks!
Delete/rename Custom fields
Hello there, We are running version 705 and I am needing to delete or rename some of the custom fields that I have created. Can you tell me how I go about this please?
PSEXEC
Does the remote control facility of SD+ use PSEXEC? or some form of it?
Updating Solutions Topics headings
How am i able to update the Solutions Topics headings to better show what our Categories & Sub Categories are now? Is this possible and if so how? Cheers Chris
Merge 2 MS SQL databases
Hi, I currently have 2 Service Desks running with MS SQL databases. Is there anyway for me to merge these two SQL databases into 1? Regards,
Error when updating 7017 to 7022
Greetings to my friends from India! When running the update.bat to upgrade 7017 to 7022; i receive the attached error. The installation status is 100% completed, yet the "Finish" and "View Logs" buttons are not available in the Install Wizard applet. The Cmd.exe is reporting a "Severe: Inside SDFinalPostProcessor." message. in searching your site i see another reference to this error for version 5; and the response states that "This is normal and you should not worry". ?? I don't see how an error
after import techs lose Associated Groups
After doing an import technicians lose their Associated Groups
SQL Query
I am writing some web pages to generates reports and graphs. I ran my query on the sql server and came back with 97 opened tickets so far this month. I then go to the help desk and create a custom view to show all tickets for the month of march. The helpdesk returns 48. I checked the workorderd from the first helpdesk ticket (15573) and the last (15674). If I query all requests between these two ids I get 97. If I create a custom view on the helpdesk and show all tickets within that range of id's
Customize the due date
I've read through the admin guide, and I can't any information on how SD+ calculates the due date. I know it's somehow a combination of priority level, applicable SLA, operating hours, holidays, etc., but there's no specific information on how those factors actually affect the due date. We need to be able to have requesters manually set a due date when they submit a help request, and perhaps even have a default due date (like one week from the creation date) if no due date is selected. Editing the
Cannot Change Due Date
It appears that standard users cannot change the due date manually after ther request has been entered. Only administrators seem to be able to edit that field through the Edit Request function. Is this intentional or a bug? It is desirable that the due data can be adjusted after a request has been opened.
Service Desk, Pass Thru Authentication and Smart Card Logon
I'm trying to enable Pass-Thru Authentication on my Service Desk. My organization uses smart cards to logon to the network. My pass thru is not working and I believe it's because of the smart cards. Can anyone help me get this working, or is smart card logons and pass thru authentication not compatible right now? John 8)
Scanned software SLOW....
Since installing 7005, when I click on Scanned Software it takes probably 10 minutes to load up the page. There are only 3000 items in the scanned software section and it shouldn't be going this slow. Has anyone experienced this? I NEED A FIX IMMEDIATLY. We are working on rolling out the inventory portion across our sites and this is unacceptable.
Release Notes Clarification
Hi All, We are currently in the process of updating our ServiceDesk installation from 7010 to 7504. When reading each release note some of the Issues Fixed are not clear. Is there any online reference to the SD numbers mentioned that will provided additional information about the buf, ie I would like to know additional information on SD-14225, SD-14258, SD-14269, SD-13610, SD-14039, SD-14034, SD14272, SD-14223 and SD-14300, than what is stated in the 7504 release notes. I thought this may be available
Assign or Pick Up a Request from an email notification
There exists a content variable Close Request in the Notification Rules configuration that allows the recipient of the email to close a request by clicking on it's link. Is there an equivalent link available to either Pick Up or Assign a request from the email notifications that are generated when the request is placed into a group? Our mobile technicians work with blackberries and do not always have access to a computer to log into ServiceDesk Plus to work their tickets. It would be great if they
Allowing Technicians to edit due date
Any way of granting permissions for technicians to enter/amend due dates? I realise why they wouldn't usually but we're being a bit weird and not using SLAs, so no automatic due dates. Thx.
Technician change due by date
Is there anyway for a technician to be able to set their due by date? We have developers that know how long a task will atke and should be able to change the date on their requests..
Technicians modifying dates
I'd like my technicians to be able to modify the due by date and the created date. It seems only an Admin can do this. My techs have full control set for the requests module. Is there a way to fix it?
Cost Center and GL Code issues
Cost Center and GL Code version 7.5.04 While this was a great update to the PO system i believe this feature has fallen extremely short of how it should be used. As it stands you have to go in and create all of your Cost centers and GL Codes and from what i can see they are linked to nothing. Why couldn't this be as part of the Department creation so when you add a requester to the department they get auto-assigned the cost center/gl code? It would make perfect sense when you are creating a PO you
Disposed/Exprired Workstations should not get scanned...
Is it possible to turn off the scanning when I mark a workstation (or any scanned item) once it is in a disposed or expired status. I could just delete these but I'd prefer to keep them around for records. This way they also won't show on the failed scans report. Thanks! Tyson
How do you assign a contract to a workstation
anyone one know how you assign a contract to a workstation. Thanks
Group Email Notifications
Wondering if anyone has a solution to this issue. - Technician fills out a request for another user. (i.e. user calls the help desk) - Technician assigns the request to themself and closes the request. - The technician did not pick a group as he is assigning the request to himself. - SDP automatically picks the group that the technician belongs to which triggers the notification to send an email to the other technicians when a request is placed in a group. So a request is created and closed but whenever
Merge DB Instances
We currently run 3-4 SDP installs and are wanting to merge them all into one install. We want to be able to keep the history in each of the installs by merging the information in the databases.. Anyone ever done this or have any ideas? Thanks!
copy and paste issue
Hi all, I don't think that there is much that can be done about this but I wanted to ask. When I copy and paste from an email the formatting seems to come over as well (its not viewable on the page but when i run reports i get a load of rubbish with it too) I have attached an image to give you a better idea - have a look at the 2nd call on the list. thanks Phil
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