Assign or Pick Up a Request from an email notification
There exists a content variable
Close Request in the Notification Rules configuration that allows the recipient of the email to close a request by clicking on it's link.
Is there an equivalent link available to either Pick Up or Assign a request from the email notifications that are generated when the request is placed into a group?
Our mobile technicians work with blackberries and do not always have access to a computer to log into ServiceDesk Plus to work their tickets. It would be great if they could at least pick up or assign tickets though their email notifications until such time as they can access SD Plus.
How can we accomplish this?
Is there an equivalent link available to either Pick Up or Assign a request from the email notifications that are generated when the request is placed into a group?
Our mobile technicians work with blackberries and do not always have access to a computer to log into ServiceDesk Plus to work their tickets. It would be great if they could at least pick up or assign tickets though their email notifications until such time as they can access SD Plus.
How can we accomplish this?