Lost All Personal Custom Views !!
I worked long hours to make a personal custom views for Daily all closed tickets/ Weekly Closed/ Weekly Intarget / Monthly Overdue etc but then, the settings have been lost. I got the following errors:
1-The calendar displays: NaN-NaN-NaN and not numbers
2-All the custom view filetring options disappears if I want to edit it.
3- Get thousands of tickets for just one week calls ( displays:14800 ticket while i'm looking for a number between 2/02/2009 and 9/02/2009) which is not true!!
I am realy having wrong SLA's & can't set the correct number of tickets.
Please HELP!
Nassima
1-The calendar displays: NaN-NaN-NaN and not numbers
2-All the custom view filetring options disappears if I want to edit it.
3- Get thousands of tickets for just one week calls ( displays:14800 ticket while i'm looking for a number between 2/02/2009 and 9/02/2009) which is not true!!
I am realy having wrong SLA's & can't set the correct number of tickets.
Please HELP!
Nassima