Server Core
Is it supported (or even possible) to install ServiceDesk Plus on Windows Server Core editions?
Can you customize this Requests layout
Is it somehow possible to customize the layout of this "requests screen". As in, change the way its set up, adding categories, moving description - just to make it look nicer. As you can with the Email auto notify and such.
Can't open module Task and Worlog on ServiceDesk Plus Android app 3.0
Hello, I can't open module Task and Worlog on ServiceDesk Plus Android app 3.0 Any ideas?
Asset Management - Cleaning Up None scanned Assets
Hello there, For all of us out there, which have a large pool of laptops, workstations and thin clients, its great to pull up reports, as long as they are up to date with Asset Info. Yes, SD does go to AD and update new assets and puts them into the Asset DB, but how can I get rid of ones which have gone !!! Is there a sync where if I delete in AD they disappear in SD ? Or do I need to go One by One and remove them from SD ? Can I suggest that in future, if any asset has not scanned successfully
Email settings saved successfully. But an error occurred while trying to check connection with mail server – Problem connecting to mailbox.
Hi Everybody, We have a problem using the setup of Mail Server Settings : All settings looks good, server name / ip address - user - password etc ... Another topic said that the best with a Exchange 2007 server is using the POPS Email type (995) If i type a telnet command line on our helpdesk machine to the mail server : telnet mailserver 995 > the connection is established but when i want to save my configuration on the Mail Server Settings (servicedesk), i get the message : Email settings saved
Out of hours email
When a ticket is raised out of hours is it possible for an email to be sent back to the requester with information about out of hours protocols. Thanks
Logon problem via AD authentication
Hi all, i have problem with Active Directory(AD) authentication. I imported all user from Active Directory. Now 99% can't connect to SDP via domain authentication - get error that login or pass incorrect. I'm sure(100%) that pass and login correct. What's wrong? i checked 'Enable Active Directory Authentication'. regards, the_script
Adding notes issue on Version 9.2 Build 9232
Does text with format is not longer allowed in notes? I can´t save the notes added from a htlm source using copy/paste. It only works if I type in plain text.
Good Day
Good Day is there a way to change the Resolved Status from Completed to in Process. Thank You
upgrading Service Desk Plus 32 to 64 bit
Hi, Is there a detailed guide with steps to upgrade SDP 32 to 64 bit? What are the requirements if any? Is there any licensing changes for 64 bit version? Thank you.
SLA
Hi i want to ask is SLA Working if the Request Status is Changed to Resolved? is it Possible ? Thank You
Purchase Order - Additional Fields "Cost"
Is there a way to move a Purchase Order Cost Additional Field? I need to add Recycle Fees to the Purchase Order but need it to be Taxable. Same as Shipping Cost
Godaddy Ceritifcate installation on Linux machine
I have received .pem file from godaddy which need to be installed on the ServiceDesk on my linux machine. I need to go to https using .pem file certificate. Please help me out on this.
Looking for the source table of the Foreign Key of TemplateID in Submodule Service Template
Dear all, Reference is made to the print screen below. Could you kindly tell me which table is this template ID Referring to? Kind regards, JS
Mandatory category before assigning
Hello all. Scenario: Before assigning a request to another techician, field "category" must be filled in. That is, if no category is chosen, it is not possible to assign the request to another technician. Is this possible somehow? Best regards Jens
Cannot Close Request With Non-Mandat Field action on the item
Hi dears I use Non mandate field rule to create request and set this rule on my Item, but when i want to close this request announce that item have to be filled to close. when i select my some subcategory in the form they dont have any item and i should disable and non mandate item field but when i want to close request item is the mandatory filed. how i can solve this?
Loss of data inserted when resolving a ticket
Dear all, When we enter a resolution and decide that the next step of the ticket should be Closed (say, through FCR). After filling in all the information in the Close pop up window, if there are mandatory fields a technician needs to add, this window disappears and all the information with it is also gone. SDP should store the data which was inserted because the technician might not be aware that there is mandatory data missing. Kind regards, JS
Help making a cae with SNOW
I need help from you guys. Here is my issue: I like Service Desk Plus and have 15 techs/programmers in house. I manage half of them and we have review SD+ and like we it's offered. My new boss came from another company that used Service Now as their help desk and managements tools. He really doesn't care about paying over $100K for the software and implementation because Gardner recommends it and SD+ is not even listed with them. All I've heard from other users is that is a mess to get it working
No Conversation Opened
Hello, I do not open conversation when I click on the request. Why could it be? Can you help me.
Assets Tab
I will like to know how to generate Assets tagging and how it works. If an instruction can be send to me or mini demo, I will appreciate it. Thanks
2 domains
Hi I have 2 domains and I want them to see helpdesk with different request templates and service catalog is there any possibility to do that?
How to enable new user on AD to be routed to specific Site.
Hi All, I need help, How to enable when new user created on AD to be linked/routed direct specific Site service desk Plus. Thanks Emmanuel
Mail setup
regards, I need your help with the configuration of email, it sends me the message "can not find a valid certification path" and perform the steps indicated in the forum with the Gencert.bat file but the error continues to appear.
View all request
Is possible for requesters to view all their requests from the self-service portal, currently they call only see requests submitted through the self-service portal and not those registered by the service desk coordinator or by email.
APPROVAL_ Status
I have a requirement to use a custom trigger against the Approval_Status field value on a ticket; however this is unavailable in the custom trigger options. Can this be added as a trigger point "APPROVAL_STATUS": "Pending Approval",
Respuesta de correo enviada a otros remitentes.
Buen día. Tenemos la siguiente situación. En nuestro ServiceDesk Plus tenemos configurado una sola cuenta de correo electrónico para todos los técnicos. Se ha dado el caso que cuando uno de los técnicos ("técnico 1") responde a un correo de un cliente ("Cliente 1") correspondiente al ID "X", esta respuesta es enviada como si otro técnico distinto a "técnico 1" lo hubiera mandado, y es enviado a otro cliente distinto a "Cliente 1". Esta situación es nueva, y no se había dado el caso sino hasta hace
Deleting Project Comments
Where do we disable the ability for Project members to delete comments from others? We're using Task comments as a way to communicate between Project members but would like to limit who has the ability to delete comments.
Group and Technician fields go blank on Edit
Hey All, When working in a incident or service request. We click on either edit button, and the Group and Technician fields are going blank? Is anyone else having this issue? It is happening right now for my entire Help Desk Staff. Thoughts anyone? Thanks! Jeff Day
Software License User CAL - No Technician in Dropdown
Hi, is it not possible to choose a technician as user for a specific software license (user cal)? Also a technician can use all kind of software licenses!???
ServiceDesk Plus Stopped Reading In Mail
At 3.30 this afternoon our Service Desk stopped reading in e-mails. The account used to connect is set so it's password doesn't expire and it hadn't been changed. SD was giving Authentication errors in the System log. Reset the password and errors still persisted. Logged onto the user portal as the service account, with the new password, and was logged in successfully so I know the user account and password in Active Directory are correct. We use IMAP and have done for ages without any issues. We
Turn off requestor notification for one template only
Hi, We have an automated process that uses a business rule to create an incident with 14 tasks every Monday. I would like to turn off the automatic requester notification for this template only. Is there a way to use the Field and Form Rules for this template to turn off the notification or change the requestor to a generic user that I can create an exchange transport rule to discard the notification? Best regards Dave
Follow-up email Ticket
Hi All, I've been using ManageEngine for a few months now, once a user has submitted a request with their issue, and you replied to them, the envelop is green, if you want to follow-up or chase the issue, what is the best way to do it, there is only a forward button
automatic onhold
Dears, I would like to make ticket automatic on hold while technician is on vacation we are use Manageengine service desk plus version 8.1.0 ... is there availability to make Schedule Request Status Change. Thanks in advance
Customize Notification Bell
Hello, Is it possible to customize the notification bell? We want to receive notifications when an email is received, but we do not want to be notified when a new ticket is assigned.
Upgare without backup
Hello! have 8.0.27 SDP and planning update to 8.100 4 step: 1. Stop SDP 2. Create snapshot virtual mashine where installed SDP (5 minutes) 3. Create full backup MS SQL database ''servicedesk" 35 Gb (sql 2008 R2 with compression - 10 minutes) 4. Start update When start step 4 - updater start backup and backup occur 10-14 hours.
Downgrade the Edition?
Hello guys! Is there a quick way to downgrade from Professional (trial) to standard edition. After testing the system for 30 days, we have made the conclusion we dont need the Pro edit. Is there a standard licence key or so on? Mikkel
Responded by time and Request Time
We use Zoho reports for some of our Analytics and noticed some strange numbers when looking at an average time for technician response hoping to get some information. First is Assigned Time: Why is the Assigned time getting updated every time there is a status change made by the technician. It results in the Resolved time and Assigned time being about 1 second apart in reporting. Second is Responded time: How is this calculated? When does this get triggered. We are having a hard time getting a
Selected time "TODAY"
When the user selects "TODAY" in a datetime picker, it saves 00:00am automatically. I would like to know if it's possible that the selected time could be the start time of the workday. thank you.
Self Service Portal as part of Sharepoint Intranet page
Hi Is it possible with newest version of Servicedesk that Self Service Portal would be part of any Sharepoint page ? I would like to integrate that with our Intranet page for higher visibility for the users
Is it possible to customize the Service Icons?
Dears, I would like to customize Service Icons, is that possible? I know I can customize Service Categories, but the Services in particular all have the same icon. Kind regards, JS
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