I need help from you guys. Here is my issue:

I like Service Desk Plus and have 15 techs/programmers in house. I manage half of them and we have review SD+ and like we it's offered.

My new boss came from another company that used Service Now as their help desk and managements tools.

He really doesn't care about paying over $100K for the software and implementation because Gardner recommends it and SD+ is not even listed with them. All I've heard from other users is that is a mess to get it working and it may even require to pay for constant support. The Project management product is a big deal for him.

I need to make a strong case on how I can push SD+ which is a fraction of the price and can start using it within days instead of weeks.

I'm open to suggestions.

Rob