ServiceDesk Plus Stopped Reading In Mail
At 3.30 this afternoon our Service Desk stopped reading in e-mails.
The account used to connect is set so it's password doesn't expire and it hadn't been changed.
SD was giving Authentication errors in the System log.
Reset the password and errors still persisted. Logged onto the user portal as the service account, with the new password, and was logged in successfully so I know the user account and password in Active Directory are correct.
We use IMAP and have done for ages without any issues. We are running the very latest release of Service Desk Plus (Patched to the latest Service Pack last week)
Changed the service desk account used to pull in e-mails to my account (I have full control over the Service Desk mailbox) and authentication failure message persists.
Error on Admin page is:
| FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Authentication Failed using the given username and password. |
Any ideas ?????
Ian