[SyncRule]|[INFO]|[288]| :: No sync rule is matched for add record under source module : 987
An error occurs when synchronizing ServiceDesk Plus and Analytics Plus. [SyncRule]|[INFO]|[288]| :: No sync rule is matched for add record under source module : 987 How can I fix it? I can't find an element with ID 987 in SMDB.
Add record on Custom Module via API
How I can Add records on Custom Module via API?
Get Tasks via API.
How I Can Get total number of open and closed tasks grouped by owner from ServiceDesk Plus API.? Owner, Open Tasks, Closed Tasks
When adding a Note can we set Show this note to Requester as checked by default?
We want all notes to be public, available on the Portal, by default. When adding a Note how can we set Show this note to Requester as checked by default? Thanks, Mike
SD+ Asset States which do not consume a license
Hello, I am aware that only two default asset states do not consume a license - expired and disposed. These follow a documented process of removal from the organisation. I am trying to account for IT assets that are lost/missing/stolen/unaccounted for,
Change Technician back to Requestor
I am using the free standard edition license with no issues but how do I change someone from a technician back to a requestor only. It does not give me an option to change back to requestor like it did to change a requestor to a technician.
Add Task Template via API
How I can Add Task Template via API?
Technician not receiving set up email
I set up the free free standard edition license with no issues but I am trying to add a technician. He is not receiving the invite email and I have tried multiple times. Email message trace isnt showing anything as well. Any tips?
Set User Display name in widget
I want to put a widget in the user portal and say Welcome (user display name) ex: Welcome Dinesh!
Business rule - Moving Ticket between ESM instances
Hi, The scenario I have is that we have a Finance instance that is split into 6 different financial Support Groups. If a technician from the IT instance Moves a ticket from IT to Finance it literally drops the ticket into no mans land, no group, category
Update to SDP 15260 failed
Hello second problem for me. In first last month with SDP update 15250 KO and now with the new update 15260 but with an other problem. I configured my UpdMgr.bat with value "-DSkipForcedBackUp_15260=true" And i launch the script run as admin, after select
How to retrieve approval data via API for a Request?
Hi, I would like to know how we can retrieve the approval data of request approvers using the API. Specifically, I need to get the following information: Approver name Approver ID Approval level Approval status Could you please guide me on which API endpoint
Assets Explorer
In Assets Explorer, what is the difference between "computer detected" and "computer inventoried"?
Operational Hours Migration Data Inconsistency - 15200
Hello! We're trying to update a test installation and encountered the issue in the screenshot. I tried to write to the specified address, but I did not receive a response. We are using a dedicated MSSQL server. Best regards, Alex
Tasks in API
How do I mark a task as resolved rather then closed using the API? Closed seems to be the only option in the examples. _closed closes a task and can be used in a pinch, but I would rather set the task to resolved.
Request to Know the Column Table
Dear All, We have a Picklist Type created with the API Field Name as "udf_pick_20413" but we would like to know in which Table currently it is being stored. Our current built of the Application is 14980. Please note, we are using SQL server as a Database.
CC emails in AssignOwnerNotification
I have the on prem SDP version 15.1 Build 15130 How can I add CC field to the AssignOwnerNotification template
Auto Share
Hi Is it possible to auto share a request so that two different support groups can access it?
SDP build 14900
Hi i created a template in service catalog but I want the requester name to be auto filled but I couldn’t do it as when I move the mouse to the name filled it show a red icon 🚫 like I can’t edit this filled. i am sdadmin and have full control. i tried
Audit log error on 15.260
After upgrading to 15.260 we get this message regularly: Does anyone experience the same? /Rasmus
Change as Requester in Custom Function
Is it possible to change roles for a technician or remove the technician role from a user? I am working on a workflow for offboarding users in SDP On-Prem 15240 and would like to automatically remove the permissions when a technician is being offboarded.
Is there a connector between Power Automate and Servicedesk Plus On premises?
I just found that there is a connector for Servicedesk Plus Cloud and Power Automate (https://learn.microsoft.com/en-us/connectors/servicedeskpluscloud/,) but, can we use the same for On premises version or how do we achieve this?, We are exploring external
SSO requiring a click to logon
After updating to 15.260 SSO with Entra ID doesn't happen automatically, but the users HAVE to click the button to logon. Anyone else experiencing this?
Populate picklist with external data
Hi, I am currently working on building a request workflow that needs some drop-down fields that are going to be populated with data accessed via REST API, I am aware that custom schedules can send API Requests to external services via python or deluge,
CMDB Business Service Not Showing in “Connect Service” & Inactive/Deleted IT Services Still Visible
Hi, I’m facing two issues in ServiceDesk Plus CMDB: When I create a Business Service in CMDB and try to link it from Asset (e.g., a server) via Add Relationship → Connect Service, the Business Service does not appear in the list. However, IT Services
Licenses
Hi all, new to SDP, I am looking for a way to find out how many of the client licenses that I have purchased, and have installed currently.
Configure SLA
Hello, We would like to configure the following in the SLA: Major (critical service degraded) • ⏱ Response: 1 hour • ⏱ Resolution: 8 hours / same day Request / Support • ⏱ Response: 24 hours • ⏱ Resolution: 3 to 5 days Has anyone encountered this issue
How Can we Stop Creation of Child Task if the Parent Task is Canceled through the Request Workflow?
Dear All, Is it possible, through the Request Workflow, that if we have associated three (3) tasks with a Request where each of those tasks is dependent on the other (i.e., Task 2 or Task 3 will not trigger unless the Parent Task is completed), and if
Two groups same email
Hi Is there a way for the same email to create a ticket to two different groups? For example an email comes into group ABC@email.com - I need the same ticket created to groupABC and groupZZZ. I dont see a way to do that in business rules.
Remove Category and Description from reply
When replying to a request, the ServiceDesk automatically adds in: "Category: Description:" How do I stop this from automatically being added?
Employee field lookup in Form
I'm working on a Vendor account creation form, and one of the fields that is required is Vendor - Responsible Employee, I would like this to be a lookup value of all the users in ServiceDesk Plus, what is the best way to perform this function? I'm on
Support for Anthropic or MCP server?
Are there plans to add support for Anthropic AI services or an MCP server to allow other AI services to interact with SDP?
Asset Bookings - No Technician Notifications
We were very excited to see the release of the Asset Booking module but we've unfortunately hit an issue right at the start. How can we notify technicians that a new booking request has been submitted? There are some triggers that can be enabled in Notification
Multiple ServiceDesk instances integrate with single endpoint central
Hi, If I have multiple ServiceDesk instances in same server, that required to integrate with single Endpoint Central. Purpose: aims to manage the assets in different instances in SDP. Is it compatible?
ServiceDesk Development Environment
Wondering if anyone is using a SDP dev environment. If so, is there a configuration file(s) that I can copy over from my production environment as I do not want to recreated my rules, groups etc. We learned a valuable lesson this week when the service pack update brought us down for a day and a half. All of which would have been avoided if we would have tested in Dev. Thanks for your help!
Timesheet Feature
Need true timesheet feature for technicians to track and manage their time for their full workday. Leverage the Worklog entries that pre-populate the timesheet for the day worked. Allow technicians the ability to make direct entries on the timesheet that
How to change Support group from Active to Inactive?
HI Support team, is it possible to change Support group from Active status to Inactive? There is a view option but I am not able to change status from active to inactive.
Can we limit users from seeing certain Solution Categories?
Hello, I know we can make solutions public or private to requesters, but end users can still see the admin categories they don't have access to. Is there a way to limit that view? I've seen the discussion on this forum going back over a decade. Than
Stopping and Starting the the SLA clock using another field
Hi New to MSP+ my issue is I need to have a filed where the Request ticket is sent out to an external supplier, when the field is update with a value, this needs to stop the SLA. When the data value is updated with "Supplier Provided Information" The
Stopping the Service Level Agreement Clock Based on an Additional Field
Hi Support In Service Level Agreement I need to stop the clock if a certain field has a certain data value and if the field is change to "Supplier Provided Information" the SLA clock re-starts. Not sure how this can be done in the Service Level Agreement
Next Page
