worklog custom field
I am using the work log to track version updates in several coding projects I have. It would be super helpful to display the custom field "version" on the details list, so I can at a glance see what updates are associated with what version. But when I choose columns the custom fields are not listed. I am sure I can do this through a report and do intend to, but I would like to see at a glance on the fly without having to stop and run a report. Is there a way, or can this be put in as a development
does Custom Trigger supported by ManageENgine 9.0 Build 9008 .?
I am facing issues to find custom trigger .i need to run my python script?
Resolution Template with Attachments
Is there a way to have a resolution template contain a list of attachments? I onboard employees, when I do I have a list of several documents that must be sent to the supervisor. I was wondering as they are the same documents for all employees hired if there is a way to create a resolution template that contains all the documents as attachments, and whatever else so when I select resolved that it will send these documents automatically on resolution. I thought about doing a reply and usually that
Provide an option to remove any asset that hasn't been detected/scanned for X number of days
Over time, SD Plus has detected and accumulated close to 2000 assets when we only have 400 assets. It would be great to have a feature where can choose to remove any asset that hasn't been detected/scanned for X number of days.
Merge filter to include all tickets that are open from the same user
Team, Typically, when we are going to merge a ticket it is because the user has either requested the same thing multiple times or checked the status of a ticket using a new email message. It would be an extremely useful feature to have the a filter for "Open Requests by this user" (and be able to set this as the default filter). May I please have a feature request for this? Thanks, Adam
Asset CSV Import - Description
Hi, Is there a way, or can I suggest as a feature in a future build, to populate the description field when bulk importing assets with a csv? Thanks, James
Quick Action: Mark Availability
When logged in as Admin the quick action to mark technician availability only allows to configure the first technician in the list. There should be a drop down list of available technicians. When logged in as a user the quick action allows you to only set your own availability -- which is the expected action. SD 9217 Enterprise MS SQL ------------------------- Canada
Drag and Drop attachments to incidents
The capability to drag and drop files to add an incident attachment would be nice.
Purchase Requests and Approvals in Self Service
We require all users to have the ability to create Purchase Requests. We are currently using (request) tickets to do this. Can we please request that at least the Purchase Request form be published in Self Service so we do not have to purchase full license for over 1000 users? The ability to to approve these PRs via Self Service (or respond to email) would also be beneficial as there are over 200 managers in this organization and justifying 200+ full licenses just to approve PRs will not happen.
Assign ticket to group without email
Hey guys, is it possible to assign a ticket to a support group without group email? when yes, is it possible that only members in this support group can assign tickets to other members in this group? kind regards, steve
Project ID in PO Form / Work Log Summaries
To better track cost of a project, it would be nice to have a Project ID field in the PO request. This would need to be a data point that could be reported on so that you could run a purchase report on all purchases with Project ID XYZ. Work Log Summaries. Currently you can associate a Change, and a Service Request to a project however if there are work logs created in any of these, they don't carry over to the timesheet in the project. It would be nice that once these are linked the timesheet would
Autotomatically Associate certain Requests with a Project
Hi, Could we get a feature that allows us to create a rule or some type of automation to automatically attach a request with a project. For example, if we have an OS Upgrade project and wish to track the progress through the number of upgrade tickets/requests, these would automatically be associated with the Project. Thank you
Projects: add members by group
We would like to add members to a project by group. This would be the same group used for requests.
Select asset in request
Hello guys, When you create a ticket SDP automatically suggests the hardware assigned to the user. However, it is possible to select any other asset or component (as it should). But in the "Select Assets" screen, can u make a search texbox available please so we can search in the assets by asset name or serial number, product type, product name, etc... With regards, Insectiside
Lock Closed Tickets
Hello, Is there a way to make a ticket un-editable once it has been closed? Ideally requiring the technician to re-open the ticket to make updates or changes, and in a perfect world - notifying the requester of the changes. Thanks, James
See who's admin through asset scan
With the current asset scan, every user account is fetched and display. It would be nice feature to see in which group the user is located and also be able to create a report from all asset for example who's in the admin group or user or power user group.
Anyone know how to separate "New Request" from "New Incident" in the Self Service Portal?
Hey everyone, We are currently operating SDP 9.2 9226build and I am trying to separate New Incidents from New Requests on the Self-Service Portal. I have looked through a forum or two including this one and can only find results for version 8.2. This is the only response that I have seen for v8.2: "After upgrading to version 8.1, by default, the Incident Catalog and Service Catalog will be merged as Request Catalog. In order to split this into Incident Catalog and Service Catalog, go to Admin-> Self-Service
Email distribution lists
Currently, there is no way to select a distribution list to which announcements can be sent. If I want to send an announcement to a group, I have to provide the fully qualified email address. For example, I have to type in AllStaff@mycompany.com.au When users are imported fromn AD, the distribution lists should also be imported and technicians allowed to either: select the DL from a pick list have a "type ahead" feature like that provided if I start to type in a user's email address. Ideally,
Strategic Goal tracking
I would like to be able to define strategic goals for the organization and align every request template, project and change to the strategic goal that it satisfies. This would allow us to report on organizational effectiveness and strategic goal fulfillment.
REST API Key
How to get the Technician API Key at runtime by passing the user credentials using rest api functions
LDAP authentication for Mobile App
Many higher education institutions use LDAP quite extensively for user provisioning and authentication. We use LDAP with ServiceDesk Plus and would like our technicians who work on-location and in the field to be able to log in to the mobile app to update requests.
Request Tab - Custom View Permissions
Can we add Role permission to hide Custom Views that are are only used by certain Sites or Support Groups? We have two sites, and both sites can see each others Custom Views (though when you click on the other sites view, no tickets are shown). It would help decrease View clutter by not allowing both sides to see each others Customer Views in the Drown Down list for views.
Custom Dashboard layout
We would like the ability to re-organize the dashboard or add additional dashboards so that we can highlight various types of real-time data. Currently you can add reports to the dashboard, but you can't change the layout or organization so that your custom items go to the top of the screen.
Survey Rules
Any plans to have more conditions on Survey Rule exclusions -? I would like to exclude either by category or by support group
Change gantt diagram
Dear Support, It would be nice to have a Gantt diagram for planning my change activities, best regards, Matteo Zambelli Application Process Expert & Development phone +39 035 606445 matteo.zambelli@nwglobalvending.com N&W GLOBAL VENDING SpA ad unico socio Via Roma 24, 24030 Valbrembo (BG) - Italy www.nwglobalvending.com Cap. Soc. € 41.138.297,00 i.v. Reg. Impr. BG, Cod. Fisc. e P. IVA 05035600963 Follow us on P Please consider the environment before printing this e-mail.
Resubmit approvals should create a new entry
This refers to both request approvals and PO approvals: Often, when we ask for an approval, it goes unnoticed by the approver, which means that we need to resubmit the approval. However, resubmitting the approval overwrites the original entry in the original approval, which means we have no evidence that the first approval was sent (something often needed to prove that we have been attentive.) Instead of overwriting the original approval, could SDP simply add another row to the table with the new
A few features that really need added and fixed.
1. Allow a user that is CC'd to view a ticket through the user portal. I had created a previous forum pos for it, and the only fix is to allow them to see every ticket in their site, or every ticket by their department which is not a secure way of doing things. 2. Reply to two tickets at the same time. If I click "Reply" on one request, then a new reply window is not spawned, instead it reuses the other one essentially erasing whatever you had written without even prompting you "Are you sure you
HTML signature
Dear Support, It would be nice to have the possibility to import my signature in HTML format in the personalize menù. best regards Matteo Zambelli Application Process Expert & Development phone +39 035 606445 matteo.zambelli@nwglobalvending.com
[Solutions] - Why we can not assign network engineer to approve or reject network solutions, and assign DBA to approve or reject database solutions, and so on ?
[Solutions] - There are various types of the Solutions. Such as hardware solutions, software solutions, network solutions, and so on. administrator can approve or reject all solutions. Why we can not assign network engineer to approve or reject network solutions, and assign DBA to approve or reject database solutions and so on ? Professionals handle professional things.
Remote control needs to be logged in request history
I just noticed that the history tab on a request does not log when a technician takes remote control of a computer from that request. That is important for auditing purposes and I'm quite surprised that you don't log it at all. Eventually it would be nice to have an option to record a remote session and then save the recording to a solution, but that's much larger project.
Ability to delete Change notes
Currently we are unable to delete entered notes in a Change ticket. This feature is currently available in the Request and Problem modules. SD 9217 Enterprise MS SQL ------------------------- Canada
On-Premise Validation
Hi again, Our team is working hard on putting SD+ into service asap. But while all the configurations take place, we have another suggestion for future features: When you configure SD+ On-Demand, you can use AZURE or OFFICE365 domain as a way of validating the access. If we want a similar way in SD+ On-Premise, we have to do it using a VPN connection, wich in our case makes things worse. We propose adding the option of using also AZURE or OFFICE365 domain as a way of doing the access validation
Add new custom language
how can i translate the servicedesk to a new language? is there any language file for translation?
Define project and request task dependencies in Task view
Currently the only way to define a task dependency when viewing all of a project or request tasks is to view the dependencies map. I would like to be able to define dependencies (parent tasks) from within a column that can be added to the standard task list view.
SNMP v3?
When will there be support for SNMPv3 in the network scan credential options?
Automatically restart mail fetching when server/service restarts
When we upgrade ServiceDesk Plus or have to restart the server/service at any other time we have to re-start mail fetching. An option to restart mail fetching automatically would be nice.
Advanced Search Condition on Dates Needed
We have a lot of Date fields as part of our SDLC process and I have bumped into this a few times but for date fields I could really use a condition that is "None" or "Is Empty" On the pick lists you can choose "None" when needed but for a date I can't evaluate the field for an Empty/Null Condition (Attached Pic for reference)
Login Name for AD users that were imported
I need to have the login name for imported AD users to accept the UPN and the email address both and link to the same requester. Currently, you can authenticate with the email as the login name but it doesnt link to the same requester as UPN and creates a second requester.
Styles in solution editor (HTML or HTML-like)
We are trying to get some consistency of style across the solutions that are shown to requesters in the self-help portal. I was expecting that, as it is shown on a web page, you would be using an HTML editor that allows the selection of heading tags for solutions, but it appears that it's just rich text. Although a proper HTML editor would be best, the key requirement is for some simple pre-defined styles so that headings of several different levels (complete with appropriate top and bottom padding)
Reports
Require a way to setup filters and parameters in the Reports. Right now there is no way in the ServiceDesk Reports. Unable to integrate to ManageEngine Reports or Zoho Reports. Would like to be able to select Users in the Report showing Assets by User.
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