Is there a way to have a resolution template contain a list of attachments?
I onboard employees, when I do I have a list of several documents that must be sent to the supervisor. I was wondering as they are the same documents for all employees hired if there is a way to create a resolution template that contains all the documents as attachments, and whatever else so when I select resolved that it will send these documents automatically on resolution. I thought about doing a reply and usually that is what I do and add them each time, but I would like to set up everything to send at once, so a resolution template, and then attach the employee specific document to the resolution.
If this is not something that can be done, can I issue a development request for it?