Send email to email address when request is created
Hi, as part of the employee setup process we have a service under a service category for the creation of a new user. We would like this to be sent to a number of email addresses through business rules but it looks like it can only be sent to technicians. How can this be done?
Issues since updating to version 9402
Hello, since updating to ServiceDesk Plus 9402 the system crashes down after a few days. When I restart the server the menu/navigation is not there and one of my colleagues can't logon anymore. I've attached a screenshot from the missing navigation. Tomcat error: HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.util.MissingResourceException: Can't find resource for bundle java.util.PropertyResourceBundle,
How to change unticket group in the database
Good morning, I simply want to change the group of a ticket in the database and after searching through the sql server tables I can not find it. Can you tell me where and how to do it? The additional fields created I notice that they are in workorder_field The tickets with their data in workorder Where can I change the group? Thanks for your time.
One technician not receiving help desk emails?
Hello, one of the technicians does not receive help desk emails. Any idea why not? All of the others do. Thanks for your help. Jerry
Script Master - 4: How to assign CAB members to a change request automatically.
Hello everyone! I'm sure most of you are busy planning your Christmas season already . While you wait for your Santas to shower you with the gifts you desire, I'm happy to share an interesting script this festive season with all the Change Managers . When an RFC is raised, it is the Change Manager who seeks recommendations from CAB members and manually adds them to the RFC. The script discussed today helps Change Managers to automatically assign CAB members to a change request through
update 9.4.3
Not Found The requested URL /products/service-desk/91677414/MManageEngine_ServiceDesk_Plus_9_4_0_SP-0_3_0.ppm was not found on this server.
Additional field in Task template
Is this option allready on the roadmap?
ServiceDesk Plus 9403 Released
Dear Users, SDP 9403 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Features in 9403 : SDF-69258 : Support for 'Georgian' language. Issues Fixed in 9403 : SD-69139 : Vulnerability fixed. SD-70508 : AD authentication doesn’t work in the mobile client context. SD-70395 : In recently upgraded setups, start server/ shutdown server shortcuts does not work properly. SD-70341 : Due to the API calls restriction to Zoho
Windows Domain Scan produces error: User does not have sufficient privilege.
I am performing this task from the SDP administrator account and I am using domain admin credentials to perform the scan. I can't figure out why it will not initiate.
Automatically create incident
We have scheduled meetings with our customers weekly so would like the ability to automatically create incidents on a schedule. Anyone doing anything like this?
Variable for Technician's Phone number
Hi, Is there a content variable that I can use in Notification templates that will give the Technician's phone number?
Update from 9014 to 9402 - is safe?
Hello, I need to know if it is possible to do this. Or if I have to respect intermediate steps. regards. AK
Update 9014 to 9402
Hi Please Help me, for update 9014 to 9402. Can you recommend the steps to follow? regards. AK
API and update requester fields
Hello! I need change site for requester by API (powershell/python) How i can do it?
Technician is not showing in the technician list in Service desk plus
one of the Technician is not showing in the technician list in Service desk plus, but technician login is working, please guide me how to show that technician service desk plus 9.4
Script Master 22: Auto-create worklog and change status of requests
This week's script will address the requirement provided by @Ashburn Finday in the below post, https://desk.zoho.com/portal/manageengine/community/topic/incident-template-with-pre-filled-worklog
survey participant percentage
Hi, can you please help with the MSSQL query to fetch survey participant percentage in SDP. Thanks Much.
Email individual technician when request is assigned
Several of our technicians have requested that they be emailed when a request is assigned to them. I see an option in the settings called 'Alert technician by email when a request is assigned', but there is no option to pick which technicians this setting will apply to. From reading the forums and other ServiceDesk Plus posts, it sounds like this setting formerly would email every technician instead of only the technician the request actually was assigned to. Has this functionality changed? I hate
Problem with Translations
Hi all. I'm having a problem. Im trying to translate the Asset States (they cant be modified or renamed), to spanish. I go to "Translation", I look for the word "Disposed" and change the name to "Desechado". Then, I requested the restart of the server (first we tried to restart the service but it did not work, and then we tried to restart the whole server), but when we entered the SDP, the State of the assets is still the same. Thanks in advanced. Regards Facundo
Report Query to Show when ticket is updated
Hi We are running 9.3 Build 9308 I would like to know if there is a query which can be run to display a list of tickets that have been updated on a given date At the moment i only know how to create a report to show the number of tickets either opened or closed, but i want to see if there is a way to show the number of tickets updated, i.e. tickets that are already open, have been worked on, but are still not complete I am thinking i need to use the WorkOrderHistory but wouldnt know how to write
Request Catalog Form Designer Assistance
Hi all, I'm currently playing around with the request catalog form designer. Is there a way for me to create my own subheadings, such as requester detail? (see attached) An example being for phone access, other hardware or software etc. Thanks in advance Brett
Service Desk questionnaire
Hi there, when defining survey questions I can only see the option to answer from a multiple choice perspective. Is there a way of creating a text field to allow somebody to leave a comment rather than having to pick an option? See attached
Schedule LDAP synchronization with SDP
Hello Community, I have two domains synchronized in SDP with the LDAP option, but I need to program each time they are updated. Is it possible? How?
System reply to it-self
Hi, I just finish fresh install of 9401 on new server. Now, i receive request on it, no problem. but, i see the system send email to him-self after notify the requester. This is annoying, when i close the request, its re-open the case. This cause problem to our team. which feature do i need to look at to fix it ? thanks David
Cannot delete assets in service desk please find screenshot attached
Cannot delete assets in service desk please find screenshot attached
Create a Request by email parsing while requester has NO login account?
By default it is not possible to use email parsing (email commands @@SDP@@) when the Requester does not have or can not create a Login account, so I am looking for a work around. Could be with a script (xml/json or Python)? I have added 2 additional fields with the Name and Email address of the Requester to the template. The Email was sent from a "default" requester, so I just need to change the Default Requester with the Additional Fields (name and email) after the Request was made. Ideas?
Request CLOSURECODEID getting cleared out for some Closed requests?
It looks like the Closure Code (CLOSURECODEID field on WorkOrderStates table) may be getting wiped out for some of our Closed requests. Has anyone else seen anything like that? For example, one of our requests that shows a Status of 'Closed' on the Request screen also shows a Request Closure Code of 'Not Assigned'. Yet I can see on the History tab that the request was 'Resolved' by one of our Technicians and immediately had a value of 'Resolved/Fulfilled' selected for Request Closure Code. About
Reset admin password
How do I reset admin password
Notification rules - Notice of resolved
Dear: As shown in the attached file, I have marked the option that clients will be notify when the requests are resolved. Also, I have defined the template to use in these cases. However, the notification emails of "resolved" are not reaching to the clients. The strange thing is that the notifications of "reception" and "closing" of the requests if they are reaching. What may be happening ????
LDAPS in SDP?
I know you can use Active Directory with SDP but this passes the password in the clear. Can you use LDAPS with SDP? If so, how? Thanks
Change module notifications
Hi all. A little question about notifications in change-module. It is possible to send notifications from the Change, but if the reciever of that notification/email wants to send a reply, this doesnt seem to be inserted in the Change, like in the Request module. Is this by design, or is my installation faulty? I cant seem to find anything about it in the documentation... I hope someone can give me a quick answer to this.... //Jens
Receiving User does not have enough privelage to perform the operation using API
Hi, there is an issue using the Rest Api to get a request details. The user where the API key was generated from has SDAdmin role assigned however is getting the following error. Error when getting request details for request - xxxx - Error when getting request details for request - xxxx - User does not have enough privelage to perform the operation Do the permissions need to be adjusted to support this?
Vendor Access
All: We have SDP on a server internally and I need to be able to let a vendor access the software for tickets. What are the options for this?
Restore default change management
I've played with the change module and I would like to restore the configurations I've made back to the original settings...is this possible? Can I revert back to the original state of the Change module? Thanks
Notification on reply or on append
if we get a reply on a specific job # the technicians are no logneur altered by mailk
Number of days between created date and current date
MYSQL. Can someone please tell me how I can get the number of days from created date to current date?
Request attribute "Service Request Approver" needs to be checked for several requestors.
Hi I have a need to update a attribute "Service Request Approver" for requestors. Hence I need to update this field for about 300 requesters. Can this be done through mass update or similar?
need help creating tasks so that when task is created for a different group, the Request assignee/group changes accordingly.
We are trying to create tasks on certain Request templates (Computer Load), so that tasks can be kicked off for QC Review (Quality Control Review), and Software Licensing Review. We want the tasks to change the Assigned User/Group to QC Review Group or Software Licensing Group, instead of the initially assigned group for that request.
How to assign activity project to more users?
We noticed that we can add member to projects and assign them to the activities. Is possible to add Group to projects and assign an activity to one groups of requesters or technician? Thanks.
Filter emails received by technicians
Is there a posibility to filter the email that a technician receives based on Group or Site setting? A technician should receive information about the tickets opened on his site/group and not all of them. Is that possible somehow? Thanks!
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