Mange Engine ServiceDesk plus - User login failed
Dear All, I have already installed Manage engine service desk plus - version 9.3 My problem is : 1st, Login OK then close web 2nd, Login again as below process - Open web again/ input address link - When Sevice desk in auto login process, I click login button ==> Login failed as attached picture. This issue happened at serveral user. Please kindly teach me how to fixed it.
SD error
Hello someone knows how I can solve this error [17:06:51:010]|[08-10-2018]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[79]: To resume inbuilt Transaction.....| [17:06:51:010]|[08-10-2018]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[79]: Before setting the flag to DELETED...| [17:06:51:010]|[08-10-2018]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[79]: Process Status:: Processed Message No. : 140 Time Taken : 525 ms|
missing chunk number 0 for toast value x and error opening request
Hello, I'm not able to open request detail (all requests). I have a generic error. (unknows). The log rise the following message missing chunk number 0 for toast value x .... See attached images Can you help me? Thank you Daniela Macchi dmacchi@teamnetuse.it
Block ticket creation for specific email subject
Is it possible to block request creation if the email has Automatic Reply in the subject?
Request-Overview Tooltip
In the overview of open requirements, there is a tooltip which shows short information about the requesting in MouseOver. Can this information be supplemented with the subcategory?
Limit Report to a list of Technicians
Hi, I have a report which tells me what Technicians have done last month. Currently this lists all Technicians. I want to limit it to a list of Technicians, so I can produce reports to Team Managers for their team only. Can anyone tell me how I can do this? I have tried several ways but I have run out of ideas. This is the query: select top 5000 AaaUser.FIRST_NAME 'Technician', InboundTable.INBOUND 'Inbound', CompletedTable.COMPLETED 'Completed', ((CompletedTable.COMPLETED*100)/InboundTable.INBOUND)
Email sending fails
I have a new install of ServiceDesk plus and can't get it to send emails. No emails go out on tickets being assigned, and when I try to reply to a ticket I get this error: localhost:8042 says sending notification failed We are on Office365, but I also tried using Amazon's SES which we use on our copier. Any help is appreciated.
Report all asset of inventory
Please help me, i want to report all asset of inventory 1) Database: PGSQL 2) Version and Build of ServiceDesk plus : 9.2 Build 9225 Please include all Product Type of asset. 1) Location 2) Site 3) Department 4) Domain Name 5) Manufacturer 6) Model 7) Product 8) Service Tag 9) Serial Number 10) Barcode 11) Machine Name 12) Description 13) Total Memory 14) System Type 15) Service Pack 16) Total Hard Disk Size 17) Processor Name 18) Processor Count 19) Processor Speed (in MHz) 20) Acquisition Date
Can't save rule in "Fields & form rules"
Hello, I need a rule, which change Status field from "Öpen" to "Appointed" by assigning Technician. I have a role "SDAdmin" and I can't save rule in "Fields & form rules". I create the following rule: Event: on field change - Technician Conditions: Technician field - criteria: not empty Actions: Set field - Status field - "appointed" Then click to "Save "but nothing happens.
Technicians - Remove login vs Delete vs change to requester
Hi dears, *What is the cons. and pros. for Technicians - Remove login vs Delete vs change to requester *What is the best practice process steps for removing a technician left the company (without any impact) ? Regards,
Report technical roles
In which table we can see the information for the roles assigment to the cmbd option?
Export Solutions with keywords
Can i get the pgsql query to export all solutions including keywords please? Im running version 9.4
Query reports in SDP On demand
Hi I may be being daft here, but how do I create new query reports on SDP On Demand?
Error in Back-up after upgrade to 9414
After upgrade to service desk plus 9414, the backup schedules doesn't include file attachments and it gets back error. The backup is just include data not attachment files and it says partial backup.
Multi-stage Approval Requests
If one stage rejects a request, but after receiving additional information wants to approve the request is this possible without resubmitting the request and making the higher level approvers process again?
CMDB Baseline
Hello We are trying to implement the BAI10 Cobit process which refers to having a baseline for your CMDB. I was checking past posts and I found that this was requested in SDF-52890 4 years ago but I didn´t find any additional information. Is thsi a feature on SDP? if not, how do you recommend us to manage a quarterly snapshoy of the CMDB that we can use to track changes? Regards
Hide the List Mean of the Incidence request & service request
Dear Support, Is possible to hide the List of the Incidence request as well as the Service Request..PFA
Solve and Close button for requester...
Fradmin 03 Aug 2018 11:37 AM ( just now ) Hello, is there any function within the software, which allows the requester to close the incident without the need to solve it from a technician first? Preferably would be an button like "Solved, close now".. Thanks in advance guys! Fradmin
Upgrade Manage Engine from 9.2 (9238) to 9.4 (9414)
We need to upgrade our Manage Engine from 9.2 (9238) to 9.4 (9414). We look at https://www.manageengine.com/products/service-desk/service-packs.html but there aren't steps from our version. Anyone could help us?
Error in download attachments after upgrade to 9414
In build 9414, there is problem in download attachment after submit requests. When you attach pdf or office documents (xls, doc, docx,....), after submit request, it cannot be downloaded by technicians. Again, it repeats in change requests.
Restore database
I am trying to restore our production database to our test database and it is asking for the password to the database. They are both on the same version 9413 and SQL 2012. I am not sure what the password is. How do I query the password?
Certificate install for service desk
i want to install Local CA for ServiceDesk, But i dont get .REQ extetion file, Can you help me please ?
previous week activity
All, I am trying to create a weekly report for the prior / previous week. I have searched on here and found some good examples, but it isn't exactly what I am looking for. Hoping someone can help. Ultimately I am looking for a report the is broken down by category / sub-category, that shows the count of the number of tickets that were open at the beginning of last week, inbound tickets last week, tickets closed last week, open tickets at the end of the week. Going across the line for each category,
SLA Reports
Is there a way to filter out SLA violations based on who owned the request at the time of the violation? Say technician A owns the ticket, and SLA is violated so technician B picks up the requests, works it, and then resolves it. When I run my SLA report, the violation shows for technician B instead of technician A. I need a way to accurately measure who is struggling with SLA violations. Thank you!!!!!
Entering Invoices without Purchase Orders
In our department we receive a lot of invoices where we just want to keep track of them and they don't necessarily have Purchase Orders. We are finding we are using an alternative product to enter and keep track of these because SDP makes you enter a PO and receipt the goods then enter the invoice. Is it possible to just enter invoices without using POs? We are happy to set up Vendors / Contract etc, just dont want to use POs at this stage. Thanks
Asset state
Hi, A large number of our devices are just showing as in-store and we don't really want to have to manually change them so, is it possible to have a device marked as in use if the agent successfully scans the device or another alternative to updating the assets state of multiple workstations? Thanks.
set time zone for Azerbaijan
I want to change time zone for baku, Azerbaijan, Can you help me please ?
Script Master - 18 : How to create service requests through email
Over 70 % of service requests are raised through Emails, all of them are logged in as incidents and those are manually converted into service requests. This script will create service requests if the subject line contains the configured text. When the configured text is found, the incident request will be deleted and a new service request will be created using the configured template. Go through the link below and feel free to post your queries as comments. https://resources.manageengine.com/resources/resource/python-create-service-requests-by-email
Needed Feature - After Hours Auto-responder
SDP needs a way to set up automatic responses to tickets that are submitted during non-business hours. Researching this topic, SDP customers have been requesting this feature for over a decade now, and yet it still does not exist. Since the system already ties in to an email account, I don't see why this hasn't been implemented yet.
Problems with AND / OR in Business Rules
One of the frequent requests we get via email is a request to delete an event from our CRM system I'm trying to set up a Business Rule to auto-route these to a support group. The criteria it should match is that the subject line of the email should contain the words "Delete" AND "Event", but not necessarily in the phrase "delete event" While a lot of the subject lines will contain the phrase "delete event" you might also get "please delete this event" which wouldn't get picked up by a rule to look
Remove "Add CAB Members" option in Approval tab of Change Module
We have our Change Module configured so that before a change can progress from Submission to Approval stage, it has to be Accepted by the Change Manager This is because often a Change Requester will not alway fill out the change to a high enough standard. Having the CM accept the Change serves as quality control before it goes to CAB We used to have a problem with Requesters submitting the Change, but changing the status to "Approval" when saving. We had to disable to Stage field using Field and
Adding Planning/Implementation/Review to Change Template
Hello, we have a few routine, "pre-approved" changes that need to be entered on a very frequent basis (sometimes 3-4 times a week). These changes have the exact same planning, implementation, and review data every time so we end up just copy/pasting the text from the previously entered change. I realize that we can create change templates that will fill in the submission details, but we still have to go back in and copy/paste the same text into each field over and over again. It would improve our
Deletion of WAL archive files
Hi, we have a lot of WAL archive files filling up the disc. Can these be deleted on a regular basis directly in a fileshare? or should we have postgres to delete them automatically -> if this is the case how should this be setup?
API parameter list
Is there a list of parameters for the API? I have gone through the documentation and I cannot seem to find a simple list. Right now I am trying to assign addresses to "email id to notify" and if anyone knows what that is I would greatly appreciative, but direction to a parameter list would be super as well.
ServiceDesk Server is not running
Hi, I installed ServiceDesk Plus on WServer2008R2; I worked fine until yesterday; now I don't know why when I start client web the prompt says "ServiceDesk Server is not running", but the service is up in windows task manager... Any tips? Version: ServiceDesk Plus Standard Thanks !!
Manage Engine ServiceDesk Not Starting
Hi, I recently completed windows updates* and restarted the server that is hosting MSD. As soon as the server restarted, I noticed that the ManageEngineServiceDesk service would stop. I did some troubleshooting and determine that this may be a database issue. Please advice. * KB4340556 KB4338818 KB890830
Issue with duplicate requesters
I am having an issue where there are two requesters for a user. One is the AD pulled requester and the other is from their requester sending in emails. The emails for both requesters are the same. Is there any fix for this, or reasoning behind it? I verified that the Override setting is enabled in the Self service portal settings. I know that the login name and email need to match for an overwrite, but when some users send an email, the emails come in with "Login name" as their full email. Is this
Is MS SQL 2016 (SP2) supported?
Hello, We'd like to move SDP to a more current version of MS SQL. I see in the documentation that "MS SQL 2016 (SP1) with 110 levels of compatibility" is supported. All of our DB servers already have SP2 installed. Is there an ETA for when you will support MS SQL 2016 (SP2)? Thanks, -Jason
ServiceDesk Plus 9413 Released
Dear Users, SDP 9413 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Behavior Change in 9413: SD-71872 : Custom statuses, created before 9.3, displayed as system project filters are removed with this release. Issues fixed in 9413 SD-71818 : Upgrade failure occurs during migration if a PO had "null" value for the "item" field. SD-71817 : Upgrade failure occurs due to non-synced entries in "changetoci" and "ciinfo_otherapps"
VSTS Integration?
Hello everyone, I am looking to see if anyone has had success integrating SD+ with Visual Studio Team Services (previously known as Visual Studio Online), Microsoft's cloud hosted version of TFS. I understand that we should be able to use triggers, service hooks, and the like for API calls back and forth, but I was curious if anyone has actually attempted this, and could point me in the right direction? I have no problem getting in there and figuring it out myself, but perhaps some sample scripts
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