Call Templates
Morning - I recall asking some months ago for the ability to have common call templates within Service Desk. i.e. password reset calls. The reply was that it was on the roadmap and would be included soon; to my knowledge this feature has yet to be included, could you please confirm when it will be? My team are getting very tired of logging repetative calls. Thanks Peter.
SDP Client
When will we be able to install a SDP client on users PCs to gather the inventory data and relay it to the SDP server? I would rather the client use just one port for communication back to the server rather than having WMI, RPC, DCOM services always enabled. RPC ports open and ports 135 and 445 open. Will this be available soon? More for security and ease of use. I am constantly getting error reports from the server not communicating with the PCs. I have tried ALL of the setting changes. I'm more
Error Message
Hello all! I've been facing the problem bellow very frequently lately and I need a help about it: When I try to enter a resolution at a request that a image is pasted instead of attached, I'm getting the following error message (it's a pop up message in Portuguese-br): INTERNET EXPLORER CANNOT OPEN THE INTERNET SITE: http://servicedesk.cvc.com.br/WorkOrder.do?woMode=viewWO&woID=15875&editResolution=true Operation cancelled Then I get a blank page and it's not possible to write a resolution, my only
Manage old requester accounts
Is there a way to sync or output a file to show requesters that are not in AD but are in SD so we can delete old user accounts in SD?
How to Disable Costumer able to edit his own profile?
Hi, we are etsting serviceDesk and so far its been a great product. We do have one question, How can we disable so the costumer won't be able to edit his own profile? Thank you!
IIS Support
The last post I can find on the this subject is http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000002682969 which says this will be available in Q3 2006. Has this been implemented? If so can you point me in the right direction to get this setup? If not can you please give us a new estimate on when this might be done? Thank you
How to reset/empty out inventory database
HI, Is there a way to empty out the inventory database to do a complete fresh scan of the domain without affecting the tickets and other records. Thanks in advance
link assets to requests.
Good morning, I am working on service desk and thinking from an ITIL perspective. what i am looking to do is use service desk to link physical assets to requests so that over time a service and issue catalogue is formed. is this something that can already be achieved and if not has it been considered. D
Add On Program Settings
First off, thanks for the fantastic programs! We currently use Service Desk Plus, and we're evaluating OPManager and Firewall Analyzer. My suggestion isn't related to just service desk, but to all your programs. I notice how OpManager can integrate into Service Desk, and vice versa. But how about adding that feature in all the programs? Something where you can customize what programs you'd like to "Jump to". For example, you could have the feature added where you put the program Name, and then URL
scheduled scan not working
just gave up on this as it did not work, It never seemed to run
IE7 not displaying pie chart
SD +Version : 5.5.0 ,Build Number : 5507 IE7 will not display Pie chart for inventory or asset when clicking on inventory tab
Last Scanned Report
I would like to have the ability or a pre-canned report that would list machines by last successfully scan date. That would rock.
Speed
do we have tools that may help speed up service desk, we have noticed that flicking between screens can somtimes appear to off hung, i dont beleave this is the case just that it is retriving the information, is there a tool to help make the performance of the database retrival quicker, hope this makes sense, thanks ryan
Business rule based on customized field
I doing th initital setup and I want to be able to route a cal to a group based on the location of the user. I have setup an additional field to identify the location of the user but I cannot setup the business rule to look at the field. Ken HELP!
Reg : Database in the back end
Hi, Cud i know the database in which all the information that is fed in is stored in the book end of the application
Wanted Features
Wanted Features - Attach different mailboxes to a queue - Attach a incident to a queue and a technician at the same time - Queue overview with all requests and to wich technician the request is assigned - Able to select more columns with a custom report - Show a extra column in the request overview with the assigned queue - Able to create user roles who only get report permissions
Datamigration from SD+ Linux to Windows
Hello, I would like to know if it is possible to migrate my SD+ from a Linux to a Windows System. We are currently working with Build 5501. If this is possible, is there something we have to think about? Thanks for help Regards Michael
v 6
Any idea when v 6 will be released? Just curious.... :) Martin S
How to determine current user?
After the user is logged in, he sends a request to the server. From the server how do I find out the username from the request? Thanks.
Software Type / Licenses
Would it be possible to add some extra fields to the software type so that shareware and freeware could be a Software Type this would help with acrobat reader and alot of other software that we use for configuration and test and measurement that do not require a license. Would also be great if there could be a rule that if software category is freeware then no license is required.
ASSETS: IMPORTING Additional INFORMATION
Is there any way to add information from a barcode scanner to the assets created by the purchase orders? Any scanning applications compatible? A import/export wizard for this data would be nice and solve communication problems not only for assets. Does anybody use a barcode scanner/printer with the servicedesk?
Group assign
Hi, Is it possible to assign a group of computers to a department as a group, or do I need to spend the time doing them one by one? Cheers Simon
unable to scan domain
chaps ive had this issue for a while now, but only just got round to investigating it. On the domain scan my SDP server cant scan any PCs. At first thought it was down to setting/dcom etc. But now ive had chance to play it looks like its the actual data in the database which is the issue!!! If i do an install of the same version of SDP on a different PC and then scan the domain everything works great. If i uninstall then reinstall and import the backed up data from the live server i cant scan the
Domain Scan
Hi there, I am having a problem scanning one of the domains (student) we use. It is set up correctly for a scan, but does not seem to find any workstations and says scan complete. The other domain (staff) scans without problem and finds all attached workstations. Curiously if I do a single scan of a known IP of something in the student domain it can scan it without a problem, so the firewall is not an issue! Any help would be much appreciated Thanks Simon
Export Scanned Software
Hi, Maybe i just don't see it but maybe you guys could help me out. I have a question we are using advantnet servicedesk plus Version : 5.5.0 Build Number : 5501 and i was wondering if there is a way that we can export our scanned software. I hope to hear from you, Cheers Patrick
Problem backup to restore
the backup in 5002 do not restore in 5003 for what????
Service Desk Domain Scan
I am having issues with the domain scans in service desk. I have followed the instructions in the forums, modifying the com+ permisions and all the other settings presented. I have made holes in the windows firewall. I have roughly 30% of my machines that are actually getting the scans done, the others are configured the same way. I have two machines side by side, one will scan, one will not. I am on the latest version of service desk 5.5 5507. I have just went over this for the past two days and
Technican editing requester information
How do I allow technicans to edit requster information eg:phone numbers etc
ServiceDesk on Russian
Hello! How I can translate ServiceDesk on russian? Any request is - ????????????.nHalf of users not understand english interface. Please help!!!
Requester Cant reply
How come Requesters cant reply when i am asking them a question? they dont have the reply button when they log in.
Resolutions vs Solutions
We would like to see the ability to enter Resolutions and then be able to search and reuse them in future requests. Similar to the Solutions for the users point of view. We want the two to be separate and searchable.
E-mail Fonts
Any chance to adjust the fonts when writing and reading e-mail?
Vendor list
Hi I am starting to really get to grips with the Service desk questions is it possible to make the "vendor list" into a contacts list to find phone numbers, email addresses etc. And can you change the PO template ??? Thanks for the minute Paul
SLA + Diff. world times
As I live in the US and work from Mon-Fri. and My boss who is located Outside the states and works from Sun-Thurs. THe SLA times are getting messed up. How can we fix this and how have others worked around this???
page 1 of service desk forum
dont know if anyone else is coming up with this error but when I go into the service desk forum the first page has only got 4 topics I have to go to page 2 to get the rest
view my pending AND my open AND unassigned requests
I often find myself going back and forth between request views, My Pending Requests and My Open or Unassigned Requests. Is there a way to combine those two? Or is this the only way without seeing other technician's requests?
Moving data from microsoft to linux box
Hi to all we are looking at moving service desk plus from a Microsoft server to a linux server is there any way to save and move the data to the new box ??? thanks Paul Stott
SD Licence
We are currently on the 5.0.0. version of SD. Our licence expires in about 40 days. What is the best way to go about renewing this licence? Many thanks George
Active Directory Import
I'm trying to import my users from Active Directory in SD+ v 5.5 build 5507. I choose my OU to import and click on "Start importing" . SD+ enumerates the users and starts to import, but all of the imports fail. Any idea, what could cause this? Regards, Luc Hagen
Workstations Report
Hi there! Im a new user here! I'am trying to generate an Inventory Based report to make a list of all Workstations in my database ... It's really useful to me that the field "Last Scanned" appear's on this report! The problem is that i just can't select this Field at "Report Wizard" in the "Display Columns" screen! There's any "trick" to make this field appear in my report ? Thank you very much!
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