Sla don't work
You sla don't work.
I am testing the vercion 5.5.0 of ServiceDesk pus.
In make a SLA.
Departament name is X
and Priority is "High"
Resolution time of 1 minutes.
4 Escalate
1 to tecnical t1 6 minu
2 to tecnical t2 10 minu
3 to tecnical t3 15 minu
4 to tecnical t4 20 minu
all the tecnical have email.
and send a test mesaj
un cliente of the departament x
and with the priority High
.
the messaje a
was created the 11:45 with a bue 11:46
and the messajes arrived to
12:02
12:12
12:22
12:42
i don't have any other SlAs.
what hapen?
I am testing the vercion 5.5.0 of ServiceDesk pus.
In make a SLA.
Departament name is X
and Priority is "High"
Resolution time of 1 minutes.
4 Escalate
1 to tecnical t1 6 minu
2 to tecnical t2 10 minu
3 to tecnical t3 15 minu
4 to tecnical t4 20 minu
all the tecnical have email.
and send a test mesaj
un cliente of the departament x
and with the priority High
.
the messaje a
was created the 11:45 with a bue 11:46
and the messajes arrived to
12:02
12:12
12:22
12:42
i don't have any other SlAs.
what hapen?