Windows Version - AD problem
AD import fails before really even starting... DC is on RC1 level no firewall. It can see the OU's but fails on the import.
Robot Technician Features
Asside from resetting passwords, are they scripts available that I can use for automated / selfservice. Such as: Clear Cache, Reset Home Page, reset Outlook Signature, View My PC info? End task on certain Programs etc. Can I teach my robot stuff? :-) Thanks, Jean D
Presale Question: Uptime/downtime monitor
Hello again, Since all the workstations are documented and being scanned regularly, is there a means to monitor their uptime? Maybe simple pings, or even better would be option to telnet or some other transaction every certain interval. Then a dashboard of assets with Green active or Yellow/Red degrees of fail would be interesting. Is that doable or has anyone implemented anything close to that? Thanks!
Request Approval
How I can setup the system to send certain types of request to the manager for approval. Best Regards, Hassan111
Cannot view recent requests
one of my requesters isn't able to view any of her requests since August 7th, 2006.
User Notification
I need to send out the user login info. I chose not to do this at first until everything was tested and setup properly. But now when I select to notify users of their login info they get nothing. I know that the email settings are correct because all the administrators recieve their notifications. Help anyone?
Does AD import fail after 6004 fix
I'm not sure if this problem related to hotfix 6004, but i did tried to import requesters from ad (aka. ad import). I only get general failure error (see image). Anyone else having same problems?
Converting from MySql to MSSQL
I am currently moving SD+ to another server, and I would love that server to use MSSQL instead of MySql. I can successfully connect to the MSSQL database, but all the information is blank (minus the default information from a new setup). I have done a backup using the backupdata.bat on the old server (Using MySql) and tried restoring that on the new one with no effect. Just for experiment sake, I migrated the Old MySql database to MSSql with the same effect. How do I transfer the data from the MySql
SD+won't restart after applying database tunning tip
I tried to apply the database tunning tip: http://blogs.servicedeskplus.com/weblog_entry.php?e=841 But SD+ (Build 6004) wouldn't restart. I had to revert back to the original startDB.bat configuration. Running on a 1GB, SD+ is not terribly slow but is "choppy"... Did anyone experience problems with this tunning or if successful did you see any significant improvement?
Upgrade to 6 patch 4
I have ServiceDesk 6 installed and I am trying to patch it with the 4th patch, which i downloaded from http://manageengine.adventnet.com/products/service-desk/service-packs.html and chose the one under the link Migrate from Build 6000, 6001, 6002, or 6003 to Build 6004. This one is throwing the error Patch can be applied only over 55xx build. Incompatible Service
Windows Ver question
I have searched for and found multiple posts on DCOM issues... yet the directions are not for SP2. Are there directions for SP2?
Can't enter resolution
I'm having problem closing a ticket. When you select the action "Enter resolution", nothing happens, the same if you click the "Resolution" tab. If you select "Close" you receive a "FAILURE: Request cannot be closed. Please fill the following fields - resolution". The "Edit ticket" screen displayed however doesn't contain an editable field under the "Resolution" Banner
Error When scanning workstations
How does the domain scan work as it picks names of workstations that no longer exist on our domain. I have also checked to see if it exists in Active Directory and some of the ones that stand out are no longer in AD either. It has scanned the workstations and reported some stations more than once. Also we use citrix and i know it has tried to scan those which i can ignore but are there issues Some workstations are XP and some are Windows 2000 I have attached an excel sheet with the report of whats
SQL 2005
Can ServiceDesk Plus 6 be installed using an SQL 2005 DB Server out of the box without first installing MySQL and then Migrating to MS SQL 2005?
Asset Details unavailabe
After updating my SDP installation to the lastest release and migrating to MS SQL I'm unable to see asset details. When I do the wolling I'll receive an empty list: - Inventory - Asset Summary - Click on any Product's name - Empty page How can I solve this problem? Regards, John
Monitoring 2 mailboxes
Hi Everyone Is it possible for SD+ to log requests by retrieving emails from more than 1 mailbox? I have had a look but cannot see anywhere to add an additional mailserver and mailbox. Cheers JK
Request Created time is 4 hours ahead
Whenever we add a request the created time is 4 hours ahead of the actually time. We are on the east coast. I have applied all DST packages for Windows and Java. I have attached some screenshots. Thanks, Chris Davis cdavis@jrdavis.com
Error when trying to receive items
One of our users gets the following error when she tries to receive items. I have already tried rebooting the server. Help! _________________________________________________ HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: BeanUtils.populate org.apache.struts.util.RequestUtils.populate(RequestUtils.java:1254) org.apache.struts.action.RequestProcessor.processPopulate(RequestProcessor.java:821)
Supporting 100s of Firewalls on a WAN/MAN
Hi, We are looking for a SD software to support a WAN/MAN infra consisting of approx 300 CPE/FW equipment and Core switching, routing and firewalling equipment, connecting around 300 organizations across the country. We need to support just the WAN/MAN equipment and Central Datacentre Servers like Web/Portal Servers, CMS, Doc Management, SAN etc. We do not plan to support end user workstations or even access switches or routers behind our CPE/Firewall inside user sites. Please enlighten us to how
Naming custom reports
I have created a custom report but don't appear to be able to name it. Although saved with a name the report appears as Untitled. Is there any way to change the title of the report?
Scan not picking up OS in Software Tab
When i run a scan against a workstation, the OS is recognized but is not placed in the Software location therefore i cannot add a license against it. If i manually add the software and then apply a license, the next time the workstation is scanned the manually added software is removed. Is anyone else having a similar problem?
Scanning Printers on the network
How do i scan all the printers on the network which are all on their own ip address's. Using Servicedesk 5.5.0 5504
Sorting Solutions
Quick question - is there a way that the items in a list of solutions can be ordered alphabetically rather than by the time created? Thanks in advance.
Multiple Customers
I would like to know if I can use Service Desk plus for multiple customers? What would the pitfalls be in this respect?
Request Default as a tech
Ok, I hope I say this correctly....We are having an issue where in "Request Default Values' we have a default group set up. That is fine for the regular users who are just using the request form HOWEVER when a TECHNICIAN uses his/her request form and they are given the option of choosing if they want the request to go to a group or an individual no matter what they do the request ALWAYS goes to the default group, additionally a copy of the same ticket will go to the tech that the ticket is being
SD+ incompatible with Veritas remote agent
I had this issue from version 5 and there has been no solution to it. If the server has Veritas remote agent installed then SD will not run as a service, the only way is to manually start veritas remote agent after windows starts (read pain) what I would like to know is how is everyone backing up thier database? is there a script handy that will do daily backups so that I can copy to another server that I Can backup?
Bypassing confirmation in SD+ shutdow process
We would like to stop automatically SD+ every night (and start it in the early morning obviously). We can schedule a windows task to launch the stopping process every night. The problem is that this process asks a confirmation where you have to answer by clicking on the OK button. Does somebody know how to launch the SD+ shutdown process bypassing the confirmation step ? Thanks Philippe
Leading 0
When update a contact number, or a user logs a call, it lops of the leadng 0 from the phone number... Is there a way to stop this? Cheers, Alc.
parent.editor error
Hi, I upgraded servicedesk from 5.5 to 6, but now my clients cant submit a ticket via web browser, the get the error: Exception: Type Error: parent editor has no properties. But technicians and administrator can. What can it be? Omar
Requester creation
As I see each e-mail request from a new address creates new requster. Is it possible to deny this. I wold like to have the manual creation of requesters be admin only.
SD+ update 6003 to 6006 failed
Hello, i am trying to upgrade our linux installation of SD+ version 6003 installed on a remote MSSQL2005 database to the latest version 6006. I have downloaded the ppm file and ran the Updater. It start fine and starts updating the software, however at around 98% the update fails and rolls back the old software. The Rlogfile in the Patch folder shows the following: stefan@SERVERNAME:/opt/AdventNet/ME/ServiceDesk/Patch/logs$ more AdventNet_ManageEngine_ServiceDesk_Plus-6.0.0-SP-AdventNet_ManageEngine_ServiceDesk_Plus-6.0.0-SP-28.0SERVICEDESKRlog.txt
Custom View
I'm trying to make a view that shows: Technician is ..... "Technician 1" or "Unassigned" and Request Status is not "closed" The SD will show all calls that are assigned to me regardless of state, but not closed (which is fine!), but wont show the unassigned calls, which would be my perfect view. Can I edit this query some other way? I'd like to see more advanced features of custom views, like grouping as well, is this likely to happen at any point? Cheers, Alc.
Multiple Customers
I would like to know if I can use one instance of Service Desk Plus and Asset Explorer for multiple customers? What would the pitfalls be in this respect?
Adding an attachment once a case is created
Hi, I was wondering if its possible to add an attachment to a case once it has been created. I can do it as an administrator by editing the request but how does the end user that created the request do it. Thanks in advance, LJ
Editing a request once its created
When I have created a request and I want to change the contact name. I edit it and click save. The changes are not saved. Am I doing something wrong? Thanks LJ
Technician email signature
Are their any plans to offer email signatures for technicians when communicating with requesters? Thank you Trevor
Survey Questions.
I don't see any way to access the comment on the survey. (to read what has been edded). Perhaps this is just a form issue. From what I could tell, there was not a summary screen for the surveys, just a list of the surveys that you could go into and review each one and each one could have an overall rating calculated from the fields, but I didn't find a way to combine the results of say 10 surveys and get an average of each of the questions. I also didn't see a way in the maintenance to select surveys
sdreports
is there a way we can manipulate the roles to only allow techs to query and view only THEIR reports, not everyone in the group?
### 32661 ### SDP various
For the new V6, is it possible to give permissions to a specific user, for seeing requests in its department ? (department head role) Also, is it possible to restrict access to requesters to only see tickets created by technician for them, via the web interface ? this is to avoid those requesters to create tickets and generate abuses...
Problema al cargar la p�gina
I installed OK ServiceDesk Plus 6.0 for evaluation in the organization where I work. When I run the web client, the message "Problema al cargar la p�gina" is displayed in the browser (Mozilla Firefox). I use WinXP whitout Firewall. In the browser configuration, I set up the non proxy for localhost. Wath can be the problem/s? Thank
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