Latest Hotfix to Version 6
Hi,
The latest hotfix to version 6.0 has been released. The latest build version is 6007.
You can download the hotfix from the location :
http://download.adventnet.com/products/service-desk/91677414/AdventNet_ManageEngine_ServiceDesk_Plus_6_0_0_SP-29_0.ppm
Issues fixed in this release :
Instructions to apply this hotfix:
It is recommended that you try the hotfix on a test server before installing it in the production server. As always, please report your issues to 'support at servicedeskplus dot com' for an immediate response.
Rgds
Karthik
ServiceDesk Plus Technical Support
The latest hotfix to version 6.0 has been released. The latest build version is 6007.
You can download the hotfix from the location :
http://download.adventnet.com/products/service-desk/91677414/AdventNet_ManageEngine_ServiceDesk_Plus_6_0_0_SP-29_0.ppm
Issues fixed in this release :
-
* The Upgrade Patch is now made available for MSSQL version as well.
* Server getting crashed during scheduled requester import from Active Directory is fixed
* Occasionally emails are not fetched properly has been fixed.
* Newly added technician names are not listed in 'Group' screen has been fixed.
* Pick list values in additional fields are sorted alphabetically.
* Child OU's are automatically selected when parent OU is selected.
* Software list view is not shown when sorted based on Software Type has been fixed.
* In the Notification rules screen, the draft can now be displayed even when it is added in 'Plain text mode'.
* Native characters are now supported in the Request Approval screen.
Instructions to apply this hotfix:
-
1. Shut down ServiceDesk Plus Server.
2. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <ServiceDesk_Plus_Home>/bin folder. This opens the Update Manager tool.
3. Click "Browse" to select the Service Pack file (AdventNet_ManageEngine_ServiceDesk_Plus_<Version No>_0_0_SP-x_0.ppm file that you had downloaded) and then click "Install...".
4. Follow the on-screen instructions to apply the Service Pack / Hotfix.
5. Once the upgrade is complete, start ServiceDesk Plus Server.
It is recommended that you try the hotfix on a test server before installing it in the production server. As always, please report your issues to 'support at servicedeskplus dot com' for an immediate response.
Rgds
Karthik
ServiceDesk Plus Technical Support