Pos. SD+ 7.5 issue: Groups, Departments & Site allocatio
This relates to Groups, Sites & Departments. My understandsting of the new process is various Departments can be under a particular Site but the SD+ Groups are permission specific catagories for assigning Technician. Why then when allocating Groups to a Technician are Groups listed individually per site? Surely this bears no relevence? Or am I understanding this incorrectly?
RollBack procedure
Well i have been using 7.5 for 2 weeks now and have come to the conclusion that it has more bugs in it than Windows Millenium edition did. I still have the VM image from my 7022 server, please provide the procedure to restore the DB from 7.5 to 7022
SD+ 7.5 - Reports showing 'ACME' in the top right-hand corne
Since upgrading to version 7.5 we are getting the word 'ACME' appearing at the top right-hand side of each report. How do we get rid of this because it is very unprofessional? Thank you.
Service Desk Backup
We have service desk plus version 6.0.0 in which there are two scheduled backups running on daily basis one is trimmed backup and other is full backup. does trimmed backup means backup for a particular day? the problem is the service desk folder is taking approximately 26 GB space in machine which makes it slow,and even some times not responding. Can we delete some files generating by SD on regular basis as access log or any log sort of to handle the space prob.the other problem is it takes too long
Links in Reports
Hi, After the installation of Service Desk, we had to change the name of the Server. Everthing works fine except links in reports. All links in reports still addressing to old server name. Do you have any idea where those reports get the server name of links and how can I set it? Also I have to say that this issue occurs on Local users (specifically Administrator). Thanks.
Reports on 7.5
We had 3 scheduled reports setup to run monthly - Requests by Status Requests by Priority New Requests by Department Each report was setup to email a PDF graph using the previous month as the time period. In 7.5, these reports fail with the attached error.
Adding worklog to multible requests?
Hi Any help on this one would be greatly appreciated. I would like to edit multiple requests - adding a workload on say, 30 minutes on each. How to accomplish this? Also: When creating a preventive maintenance task, I would like to add a preconfigurered workload on it. Please advice! Best regards Kasper
Connection to RPC server in the workstation failed.
Our servers are in Win2000/2003 & Linux environmental.Network scanning has been done by us but we received an error "Connection to RPC server in the workstation failed." before the scanning port no:135,445&DCOM configuration settings(Given in trouble shooting guide) opened by us even still we are receiving same error please provide proper assistance to get the servers through network scan. Regards Sekhar.
Import from AD
Respected that. Support. What rights in the domain my accounting record, for import from AD accounting records of users should possess?
problem with enter by name
i have problem with enter to service desk site by name. Tne name like - support.company_name.com associate with service desk site. And then i enter to site, this seem as text design. But in the same time i can enter by IP. In attachmen i put screenshots.
$TaskLink is wrong
When a task is assigned to a technician, the $TaskLink holds and extra http:// in the front so that clicking on the link doesnt work. The link is displayed right, but the hyperlink in the background has an extra http: upfront. How can I get rid of it? As said, when copy and paste the link which is shown, it works, when using the hyperlink is doesnt. Many thanks,
ERROR message: No response received from workstation???
Hello support team, While the SDP is scanning the workstations, almost all workstations have this error message: '' No response received from workstation. Probably the workstation might be switched off or does not exist. '' I searched the related topics including this error message in the forum page but there is no solution except the general solution. And I would like to indicate that; The workstations are XP machines The workstations do not have firewall enabled The workstations do not have firewall
smooth migration from 7022 to 7.5 ?
Has anyone actually managed this ? If so I would like to know, as this forum is full of threads relating to the upgrade not working, or basically people having to 'mess about' during the process and involve SDP support to get the upgrade done. Even if you get to 7.5 (reportedly), there are already a list issues that will be fixed in patch relases for 7.5 ! I cant afford outage/downtime on my SDP installation and need to know that there is a definitive upgrade process/path that will or is likely to
How i can upgrade from 7022 to 7500 from where
when i try to upgrade to 7500 is asking to remove the old version please your help how i can use migrate option.... thanks
Pos. SD+ 7.5 issue: Edit Req. Site resets Group allocation
Yet another possible issue with 7.5 when editing an request that has not been assigned to a Site but HAS been assigned a Group. Would appreciate confirming this is a bug and not something we're doing wrong. Simply, assigning a Site removes the Group assignment althoguh strangely doesn't remove the Technician. Surely the Group has nothing to do with the Site with Departments the only dependency?
After upgrade to 7.5 I can only log in as my AD user
Since upgrading our test Servicedesk box to 7.5 I can only log in using the AD passthru. This means that when I go to the Servicedesk URL I am logged in automatically as my AD domain user (the one I am logged in to my PC with), but if I log out and try to log in as any other account (local or AD) I get an 'Invalid username or password' message. Can you reproduce this issue please? Thank you.
restore MS-SQL 2005 database to MYSQL
I am using SD+ 7015 on a Windows 2003 server with MS-SQL 2005. I took a backup of SD+ with backupdata.bat (successful) When restoring this backup on another server on which I installed SD+ with MYSQL (for some testing and I don't want to use MS-SQL) I get a message stating I should change the value of max_allowed_packet. How can I resolve this? How or where to change this value? Thanks. Kind regards, Sannedries
Should You Marry Someone Your Age or Someone Much Younger?
This is a personal decision, but women age faster than men, and most men date girls 1, maybe 2 years younger than them while in college. A common approach seems to be, step 1: graduate. Step 2: marry college sweet heart. Step 3: 20 years later, divorce for a younger, more virile spouse model. Shouldn't you just mess around for 20 more years and then find your wife? Seems like a better financial decision. Or am I just way too shallow?
Unable to upgrade from 7022 to 7500
Hi, Since version 6 we have not had one upgrade that has worked for us without restoring data or spending to much time trying to get the upgrade working.........readingg seems i am not the only one. The latest saga is that when tring to upgrade to 7500 we get the following error just after starting 'There are no primary or candidate keys in the referenced table 'DomainInfo' that match the referencing column list in the foreign key 'SDActiveDirectoryInfo_FK1'.-reverted to old build' when i click to
Re-send request for approval
I'm sure I'm not the only one who has had approver lose the approval e-mail. Not an issue, accept when you have more than one approver ServiceDesk basis the Approved/Not Approved status on the last block of approvals, so if you send a new approval request to one of them you've got to send it to all of them. Therefore what I'm wondering is is there a way to re-send the original approval e-mails rather than generating new ones? I'm running 7009.
Request sorting
Is there any way of sorting requests by more than one column, as in by date and priority, or dept and user name, as in more than one option etc. Thanks
Access to version 7018
If anyone can point me to a copy of Service Desk Plus 7018 i would be very greatful. An update has failed and all i want to do is just restore my 7018 backup. Thanks in advance, Ross
Pos. SD+ 7.5 issue: June Calender is incorrect size
When scrolling through the calender selection on editing a request, the June month view is a different size from the rest of the months. I'm not sure if this affect other areas where there is calender selection. Hey call me a perfectionist :roll:
SD+ 7.5 - Custom priorities cannot be edited
Since upgrading to SD+ 7.5 we cannot edit the names of our customer priorities. The standard 'Low', 'Normal' and 'High' priories edit fine but not the ones we created. When the edit button is clicked nothing happens. Can this be confirmed as a bug please?
Unable to update technician within IE7
Running XP SP3; IE7; SDP7.5 When we click on Save in the Technician screen after updating the groups, nothing happens. We do the same thing in Firefox 3.0 and it saves the update?
SDP 7.5 Mail fetching not working
Hi there, We have upgraded and amongst other problems, mail fetching has stopped working. Have checked username, password etc but nothing. Please assist. Thanks Ciosa
Problems since upgrading to 7.5 from 7.0.2.0
Please see attached for the problems I've experienced this morning since upgrading to 7.5 yesterday. I tried to uninstall because it was getting annoying but apparently I can't do this. Problems include an issue when creating a custom report with the available columns window becoming increasingly smaller when I make selections, and also getting errors when I simply try and save a resolution. Version is 7.5.0 build 7500
Users update and add vis MS SQL
HI I have SDP 7 version 7021 working on MS SQL 2005. I need made a few things directly from sql. - made new login for all users - made new password for everybody - add users from another database directly in sql Can somebody help me ?? Kind regards
Uninstall release 7500?
How can I rollback the installation of build 7500??
SDP 7.5 - Request Template Customizer (Moving fields around)
Hi I have successfully upgraded to SDP 7.5 but don't seem to be able to update the default request template. Specifically, I want to be able to move some fields around. I am able to select & drag but "dropping" doesn't seem to do anything. Tried on IE7, FireFox & IE6. Has anyone been able to do this? Thanks Gordon
Pos. SD+ 7.5 issue: Requestor autofill issue
Again, Is anyone else experiencing this problem since upgrade to 7.5? Occurs on editing or adding a new request. On typing in a requestor and selecting from drop down list, SD+ should autofill the requestor details. Since upgrading, I'm getting results as attached. Following the alternative process of clicking the link beside the requestor name and opening a seperate window pulls in the details just fine.
SDP 7.5 "Request Form Customizer" disappeared
Dear all, after installig the obove mentioned version the option "Request Form Customizer" disappeared (please see attachement). We already tried to uninstall this servicepack, but it�s not possible. Please can somebody help me as we need this option urgend. Thanks in advance Julia
Apply hotfix 7022 problem
We have tried to upgrade to 7022 and have encountered a problem where we saw the data for about 3 minutes then when the page updates it will give a 500 error. We have tried to roll back to 7019 and are having the same problems. A call has been logged to support@servicedeskplus.com were we have attached all usual support files BUT we have had no reply and this is urgent for us now! Please find a the call logged via David Davies @ 12.10 today. Thanks
Failed Upgrade to SPD 7.5
Hi All, Stuck at the moment and not sure how to get around this. Failed an upgrade to the latest version riht after completing a upgrade to the version before (7022). i took a backup before doing oth upgrades, the first seemed to go along fine, although i didnt test it. The upgrade to 7.5 got stuck on an error about not being able to insert a NULL value. As of right now i cannot access the site, it comes up and not found. running run from the command line brings up. Server is starting. This may take
filtering in reports: only IS and NOT IS are useable
Advanced Filtering in Reporting essentially won't let you utilize Contains, Not Contains, Start With, or End With. When Choosing, the current column values found in the database are of course listed for selecting, but there is no way to key in a literal for comparison. For example, in generating a Custom Report choosing Contracts, I desire to provide a filter where Contract Name begins with "SHP%" (transact-SQL LIKE notation). But all I may do is pick one or more full names of contracts. I hope I
Pos. SD+ 7.5 issue: Can no longer edit Groups
Is anyone else experiencing this problem since upgrade to 7.5? Nothing actually happens other than a javascript error in the bottom left hand corner of the browser. I've tested this on a couple of browsers with the same result now.
Issue after upgrade to v7.5
I have upgraded my system from 7022 to 7.5 after a few issues. Now when i go to edit a workstation the compulsary field 'Model' says 'Choose Model', when i click to view the list nothing is shown. I am unable to add a new model because the model already exists. Any help is appreciated
Error installing SDP 7.5
Hi, When attempting to install v7.5 i got the error unable to uninstall. I tried to roll back to the previous version but am unable to do so. I can't even start SDP please help. A quick response would be much appreciated. Thanks
Differents Rights Problems on Service Desk +
Hi ALL ! My version : SDP Version : 7.0.0 Build 7020 PRO My Team has some troubles. We are 9 technicians. We defined some roles. I've "SDAdmin" role, so for me all is OK. We defined for each "Access levels" two level : for i.e for "Requests" we've created "SD_Requests_lvl0" and "SD_Requests_lvl1". The only difference is "SD_Requests_lvl1" has Full Control whereas the other role has just view/add/edit. First Problem: So for my technicians, in order to do their jobs of working on incidents has the
Pos. SD+ 7.5 issue: Site settings maintain as Custom
Again, is anyone else experiencing this problem since upgrade to 7.5? Sites inheriting default settings won't remember the setting as such and changes to "custom". Clicking the radial back to "Copy Default Settings" doesn't seem to stick.
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