SD 7.5 Resolved Request Issue
We have a problem when technicians are resolving requests that occurs when we follow the process below:
Technician views request and selects the resolution tab
Technician enters resolution and changes the status to resolved
Technician choose save
The technician then gets a screen that says "Request does not fall under your permitted scope. So you are not authorized to view the same"
We did not have this problem under v7.0
Any ideas?
Technician views request and selects the resolution tab
Technician enters resolution and changes the status to resolved
Technician choose save
The technician then gets a screen that says "Request does not fall under your permitted scope. So you are not authorized to view the same"
We did not have this problem under v7.0
Any ideas?