V7.5 - Flash Reports - too much detail?
Just tried the new Flash reports feature in V7.5 and seems the detail element when you drill down is too detailed.
I picked completed requests last month. Then PRIORITY and then LOW which displayed 54 next to it, being the number of requests.
Clicking on the 54 opens a new page with the request details. However that has 72 entries on it, where a request had multiple conversations in it it appears that the request appears multiple times.
I'd have thought that a converstion view would have been more appropriate so if you want the details you can get them.
Is this the expected functionality/right?
Regards,
Andy
I picked completed requests last month. Then PRIORITY and then LOW which displayed 54 next to it, being the number of requests.
Clicking on the 54 opens a new page with the request details. However that has 72 entries on it, where a request had multiple conversations in it it appears that the request appears multiple times.
I'd have thought that a converstion view would have been more appropriate so if you want the details you can get them.
Is this the expected functionality/right?
Regards,
Andy