Arabic Edition
When will the arabic edition of this product come out?
I've just updated to SD 7.5 and now I can't login ??
Anybody exp. the same problem??
XenServer Scan Failes
I get the following error when trying to scan a Citrix XenServer (5.5) FAILURE :One of the Workstation attribute which is mandatory is set as NULL. Hence cannot add this workstation.
Custom Report
I am trying to create a custom matrix report where i can grab the following details for the month of May, but just cannot work it out. I primarily want this to be a Snapshot Status report as of the 31 May where I can see the number of calls by status (i.e. open, on hold, resolved and closed) for the entire IT department. I would like the matrix to show only the month of May but just cannot work it out. Assistance please?
Insert Picture in Email Template
Good Day Can I insert a Picture in the templates that gets mailed to the requesters? Regards Lindie
Task Query Help!
I am using the following code to report on open tasks per user. However, I now have a request to show open AND closed tasks for OPEN requests. The query below only brings back open tasks on open requests. Can someone help me get closed requests on open requests too? SELECT wo.WORKORDERID "Request ID",wo.DESCRIPTION "Description",td.TASKID "TaskId",td.TITLE "Task Title",td.description 'Description',au1.FIRST_NAME "Task Owner",sd.statusname 'Status',DATE_FORMAT(FROM_UNIXTIME(td.createddate/1000) ,'%d-%m-%Y
Blank Screen when open the browser
Dear sir, Today I work with SD7508 and the last week with the SD7506. When open the brower in client or server appears a blank screen, from last Thursday. In the server/default/log today say... ----------------------------------------------------------------------------------------------------------------------- [12:27:17:522]|[07-06-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[22]|: LOGGED USER in ntlm : null| [12:27:17:522]|[07-06-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[22]|:
Recollect asset licenses
When an IT Asset has an Asset State of "Disposed" The license consumed by that asset should be released as an availible license. Currently the only way to release a license associated to an IT asset is to delete the asset completely. The trouble with deleting the asset is you delete all linked info to it, requests, purchase orders, etc.
Delete Departments
I am unable to delete departments. It says they are associated with another module but I have removed all associations
Removal of technician who has left organisation
Hi, How can we do remove a former technician who has left organisation with the following 2 reasons in mind: Re-claim licence for replacement technician Still retain history for historical reporting purposes.We are on SD+ Pro 7.5 Cheers, Wayde
AD Integration - does not work while passing from local pC to server
Hi, I did AD integration on the SD installed locally on the PC integrated in our corporate AD / Web . It worked OK. Then I transferred the data base to the host so they can update the base on the SD installed on the server. Then it did not work. The user name and domain are recognized automatically - but when entering password : the message says 'Unknown user or password'. Then I tried the integration directly from the server : after entering the same as locally : Domain, Controller and
Difference Between ServiceDesk Plus and SupportCentre Plus
I wanted to know, the primary differences between ServiceDesk Plus and SupportCentre Plus
XSS vulnerability in SD+
Arbitrary HTML content (including script tags) can be entered into a ticket. Impact is attacker can gain complete control over Service Desk.
Hardships&malfunctions
From my point of view a few things should be fixed/added ASAP. - Option Fetch OU's from Active Directory Again doesn't work properly - Consumable Management still not present in DSP 7.5 :-( - Only administrator can add new vendor. I have no idea why?
How can I change the header image background to white?
Changing Domain Names - Possible to retain ticketing systems accumulation of requests, solutions, assets, etc?
Basically we are growing our network and it's finally necessitated that we build a new DC (domain controller). In the process of building the new DC we will be changing the actual name of the network from blahblah.org to corp.blahblah.org. That means that when we go live we will be removing all PC's and servers from the old domain and joining them to the new one. We will also be recreating all the user accounts in Active Directory in the new DC, although a few may not end up the same groups they
Problem after upgrading to 7.5
I have upgraded SDP from 5.5 to 7.5. Now after logging in I always get the web-interface for making help requests as a regular user. No matter if I log in as a technician or local administrator. I just have for tabs. What's wrong ?
scan asset management using WMI
I have a problem when audit using ae_scan.vbs , at the time of audit data on the PC A, data onPC B disappears and in inverse. it only happened on the twice PC . the other pc is running at normal audit, in the other PC running normally at the time of the audit
Closed notification to go to ALL MERGED Requesters
When merging several issues, only the "surviving" requester gets the close notifications. The users whose tickets have been merged with another will never receive updates or closure notes. Any NOTES or WORK LOGs notifications should also be included.
Access over the internet
I´d like to know if there is the possibility to run the software hosted in a Webserver over the internet not locally, I have installed the Enterprise Edition (trial version) in my webserver. My webserver has IIS 6 and ISA server installed. SD+ responde in http://127.0.0.1:8080 What can I do?
email problems reports
I am having difficulty with sending planned reports. the emails are empty. no reports are attached. Doesnt matter if you select HTML or PDF (which is perfered) I have tested various things, but cant fint the trick in the box of magic. Can someone help me out here? ...... please.....
Java.exe consuming 100% of CPU
I have a server with BUILD Manger ServiceDesk Plus 7500 and am having performance problems with this server, the process JAVA.EXE this consuming 100% CPU and I still can not resolve, already restart the server but the problem continues. Could someone help me? Thanks for help, Atte. Adalton Narezzi
ServiceDesk not responding. PLEASE HELP!!!
This morning our ServiceDesk Software is becoming unresponsive. Multiple times we have restarted the server with no success. We finally had our SQL admin check out the backend SQL 2005 database, and he found this statement blocking other statements. He cleared the statement, but another one came back with a different resource name. The symptoms start with not being able to access the assets tab, and then spread to the whole program becoming unresponsive. We are on 7.505 and dead in the water....Please
Define default Request view columns for Techs
When a new technician is defined, until they customize their columns, have ability to control what their default view settings are when they first log in.
New Request Contact Number
When a new request is created, there is space for a contact number, however one can't edit the contact number? It will only pull in the contact number and name from our active directory. How can we set it up so that we can edit the contact number?
which directory should be copied for attachments?
Hello, can you please tell me what the default directory is currently for the file attachments? The reason for my asking is that we are doing mock Disaster Recovery drills and found that when we attach to our database server from our DR site, attachments are missing since they are stored on the applicaiton server. however, for on reason or another i seem to have file attachments that appear to be fresh in both of these folders: D:\ServiceDesk\fileAttachments\Request D:\ServiceDesk\bin\Attachments
Associating a technician with a domain
I need to be able to associate a technician with a domain when I create the technician manually. At the moment, it seems to only associate a domain if you do an AD import and then convert a requestor to a technician. Also, can someone explain to me the difference\benefits of using LDAP authentication rather than AD import and then passthru? Thanks, DS
PO unable to receive Items
I tried to receive items after it has been approved and I'm getting an error message saying "Unable to receive items". I'm using SDP 7503.
Mails suddenly not displayed anymore
Hi, I have a request for which I have had e-mail correspondence with several collegues. This correspondence used to be visible. Suddenly, the whole correspondence is gone. See attachment for screenprint. Please note that the http status message is part of the request, it's not an error message generated by ServiceDesk. Also, when I want to check what happened and consult the history tab, nothing shows. See attachment. Is this a known bug/issue? Is there a workaround available? This problem only
Disposing Assets
We have had a few workstations completely die and we have decided to dispose of them. I have noticed that when disposing the licenses that were used from the pc are no longer used. However I would like once the asset is changed to disposed for that all the software installed on that asset to be uninstalled in the audit history. Thanks,
Departments Problem
Hi, I am using the AD import currently and I finding some problems on 7500.0 When an AD user is imported on the requesters list the correct department is listed however if I open the requester up they have none set. If I set a deparment for an AD imported user so I can then allow them to view all the requests for a department it will be lost when all the user information is imported again from AD over night. I tried an upgrade to 7500.8 but I get the OU bug so for the moment upgrading is not
When a technician is away (temporarily)
If a request is OPEN and associated to a technician, and a reply comes in from the client, is there a way for a group of technicians to be emailed rather than just the associated technician? On occasions if somebody has been called out of the office or has been involved on a job for a long time, incoming replies to cases that they are working on can be missed. Is there a setting within SD+ that I haven't seen, or have any others found a workaround that covers this please? Thanks.
unable to add a request after installing build 7508
We hav the version 7.5, after installing the build 7508 from build 7504, the users can not add a request......can you help me please
Remote Control question in ServiceDesk Plus
Hi there, We are currently setting up ServiceDesk Plus for deployment to the whole organization. Before we do so, I have one question that I would like an answer to. Here goes: Is it possible to have the remote control function PROMPTING the user to allow the technician the remote control operation? Currently the technicians gets the user desktop without ANY kind of approvel/acceptance from the user, and not even an info box stating that a technician is connected. This poses a problem in our organization.
7500 upgrade
Dear all I was upgrading from build 7022 to 7500 servicedesk, when the installation stated it failed, it then did the uninstall of the product and now I can't start the old servicedesk at all! Thanks David
Workstation Scan Function - How does it Work?
We are suspicious of the workstation scan that is performed on a schedule through SD Plus because we have people reporting slow downs intermittently throughout the day. We've eliminated other variables as possibilities (SMS and McAfee) but continue to see unexplainable workstation slow downs. I have it set to scan for new workstations daily and full scan weekly. When it scans daily could it be affecting workstation speed? How is the scan performed?
Why can a SDsiteAdmin see all software?
Hi, When I logon as a SDsiteAdmin, I can see also "All Software"! Even if there are now assets from that Site scanned. I think, if you use the Multi Site model, All Software should be "not visable" for SDsiteAdminstrators but the software linked on that Site. Or am I wrong? Ferry Pranger The Netherlands
Requester - additional fields - upload
Hi, I added maximum (12 ) additional text fields to REQUESTER and then tried to upload data from a .csv file. Unfortunately, there are only first 6 that are uploaded, the other 6 remain empty. If I fill them manually record by record - it is saved. Is there any limit for the number of additional fields ? Thank you for your help, Hanna.
Alarm with new request
Hi I want when receive new request, in this application with alarm or buzzer i understand this action. whether this application can this action? please help me Regards
Administrator account no longer works
I seem to have overwritten the builtin administrator account when i imported AD the next time i went to log on it now logs me on as the domain administrator and not the builtin one, this wouldnt be a problem but i did not set any admin things up for the domain admin account. Is there a way to either remove the domain admin account so the builtin one is still there or maybe elivate the domain admin to the builtin one?
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