Moving to AD auth and back again
If we start to use AD auth after using SD+ auth, does SD+ retain the users passwords should we later return to SD+ auth, or does it loose them. Also, the SD+ "admin" user is not connected to the administrator account in AD - which user account does the SD+ "admin" user relate to in AD? Thanks.
Feature request : Survey url in rquest
I was talking to my Manager about the way the user survey works and he did not like it, I think because we do not want to send autoamted emails to our end users about stuff that they might not be interested, in as it will irritate some of them. We would like to have the option to embed the survey url in the request so that when the user looks at his completed or ongoing requests he can choose to fill in the survey or not for each individual request. Is this attractive to anyone else ? John Belshaw
service desk plus connecting with other adventnet software
Hi, are there any plans to incorporate several of your softwares into one single interface/database? For example; Service desk plus, OpManager and PatchQuest. This would be a neat feature as jumping from one page to the other makes it quite tedious to get full information on systems. Thanks again.
demo query
Hi, could you just tell me if the demo version currently running, is a true reflection of the new release? I ask because i have been desperately awaiting this release for the ability to do proper audit reports for hardware and software (using the custom reports module), and although i see there is the ability to create custom reports, only a limited amount of data is selectable in the module (no software, no detailed hardware etc) Thanks
Plz resolve my problem
I am again posting this coz this was not replied by the support guys. Plz reply this time ............. I was trying to install SD+ but unfortunatly it does not start at all, I browsed the forum but could not find anything. I think there is some error in the JVM or smthng. I tried starting the program through GUI as well as command line mode also but the program does not start. Plz suggest what should I do ?? My machine runs windows 2000 advanced server, with 256 MB RAM My WRAPPER.Log file is as
Feature Request: Multiple Requestors
Is there a way to configure ServiceDesk to allow multiple requestors? Sometimes more than 1 person are affected by an issue, and it would be nice to allow additional people to be added to a ticket to view (and thus be notified of ticket updates).
Great software - Some issue
Hi! Thank you for your great software Service Helpdesk plus. I just wondering if is a possible to send e-mail to HelpDesk instead of logging in to HelpDesk and writing a request. Another issue It is a little bit irritated to put counter back every time you leave page. Is it possible to have it per default. Tex have it on 50 always even when I leave page. See bellow Showing 1-25 of 73 | First page Back | Show 50 per page One more Inventory - is it possible to scan service tags on workstations I hope
Firewall port
What ports does SD+ use for scanning PC's? I'm able to scan a PC with Symantec's firewall off on the targeted PC, but when it is on, the scan fails to pick up those computers. Any suggestions for which ports need opening?
Time Spent Field
The time spent field does not appear to be mandatory. Will this field be mandatory in the final release? I was under the impression that it would be, beside it doesn't for calculating or gauging billable hours if the field is never populated or required to be. Even the possibility to make the field mandatory would be helpful. Thanks, Robbi
Does ServiceDesk Support right to left?
Hi All, I want to translate the ServiceDesk to hebrew and i wonder to know if i can change the direction of web page to "right to left"? Kind Regards Arik
Email link to Request
Hi, I have taken a brief look at the SD 5 demo and am pleased to see the extra customisation for the request form and email templates. Can I request the inclusion of a hyperlink in the email templates customisation? This would enable user/technician to jump to a particular issue/request rather searching thru their requests... Thanks,
Allotting Requests
Hi Sometimes when I allot a request to a Technician, all the requests in the database, including closed and open calls in the database will be alloted to that technician. Now when I generate a report by technician for the last three months, I can see that each and every call is alloted to that particular technician, which is absolutely wrong. the only way I can reverse is going to each request and again reallot to the appropriate technician !!
Survey Trouble
We have set up a user survey with 4 questions. For some reason, it only shows questions 2,3 and 4. We've deleted the survey and re-entered the questions to no avail. Anyone have any suggestions?
Queue Monitor
Forgive me if this has been suggested before... IMHO, it would be useful to have a small client side app (system tray kinda thing) that would update the technician what is up their queue. Anyone else have an opinion? Suggestion?
SD+ Never finishes loading
When starting SD+ the progressbar gets about 90% along and then stops moving forever. What is the solution.
DCOM message when scanning workstation
Several of my computers have this message when I try to scan them using the 'scan now option' under workstations. FAILURE : Either access denied for the user or the remote DCOM option might be disabled in the workstation. I have ensured 'everyone' has full permissions on SCOMCNFG for Allow Access permission and Allow Launch Permission. Verified Connection-oriented TCP/IP is in the Protocols list. Even added the administrator id I created as local administrator to one of the boxes I am testing with.
url in solutoins
HI, I was wondering if there is any way to put a clickable link/url into a solution so that a requestor can open a document on \\server or on http:\\ site etc.. Thanks, Mark
Single Tech License Cost
Is it possible to purchase SD+ with a single tech license instead of a 2 tech license? If so what is the cost of the single tech version?
New Release
You keep telling us that there will be a new release, and when people ask, you tell them to go to the demo. Please let your users know when it is coming out!!!!
Can not add attachment to request once it has been issued
I can not add attachments to a request once it has been created, Shane :evil:
SP 12 Released (Servicedesk Plus Build 4112)
Hi All, Thanks for your continued interest in ServiceDesk Plus. We are glad to announce the availability of Service Pack 12 of SDP. It is available for download at: http://www.servicedeskplus.com/service-packs.html We strongly recommend that you take a back up before applying the SP. This Service Pack can be applied over any build above build number 4102 of SDP. If you are not over the 4102 build, please apply the Upgrade Pack as mentioned in the above link. Also, please ensure you have shut down
Doesn't Delete Software?
I checked a software program I wanted to remove from ServiceDesk and clicked Delete - but it didn't remove it? David.
Assigning Licenses?
Okay, I did a network scan and now I have hundreds of software programs and of course, ServiceDesk thinks they are all unlicensed. How do I create licenses for these programs? How do I tell ServiceDesk that we have 5 licenses for this program and then assign them? David.
Overall Management Report
How can I get an overall management report from ServiceDesk regarding productivity? I would like to know, in one report, how many request were received, how many were closed, and how many open tickets are in the queue for a given period. Not broken down by tech, or department, etc., that is nice, but what I mean is a rollup report for management. Something I can print out quickly when people wonder what we do all day long.
Feature request
Feature request: when entering a resolution, it would be more efficient if there was an extra button at the bottom that said "Save and Close". Often, after you enter a resolution, the first thing you do is close the call anyway, so this would save some time. Hope you will consider this. Thanks.
Email Auto-reply's
Hey Guys, first off, the helpdesk is awesome...what a fantastic product!! We are trailing it at the moment, is there a way to customize the way the emails are sent from the service desk? e.g adding company logo with formatted rich text as opposed to plain text which is not formatted, we are using it initially for a high profile customer and wish the emails to look slightly more professional... Is this possible?? Many thanks to anyone who can help!!
ServiceDesk Update
Has the new ServiceDesk upgrade been released as scheduled for today?
The 15th is here
So the 15th is here. Is the next release still set for today?
New reports included computers and user by department
Hi! I wonder if it's possible to make reports of computers by department it would be great if the report also could include all the users whitin the department. Beacuse we have some computers that are assigned to a user and some computers that are not assigned to a user but is included in the department but are assigned to the department. It would be a great help for us, and hopefully for other Administrators aswell. Best Regards Daniel
Middle of the month :)
Is it coming this week ? Or is it pushed back to mid Dec ?
Great Product!!
I have been evaluating this product for a while and think it's great! Any idea when the next release wil be out?
Servicedesk road map
Would it be possible to post the road map for servicedesk in the fourms? It would save alot of questions if people could see what has been thought of, and to be added down the track. Maybe post it as a sticky topic at the top of the list. Is there an eta on the client agent and remote desktop for servicedesk? These are the only two real things stopping my company purchasing a copy of servicedesk at the moment.
Additional Requester Details
Which is the table where are stored the requester additional fields that I define in SD
Italian language
Can anyone inform me about traslating in Italian?
Time spent on request
I need to convert the time spent field content in hours, minutes to print on externla report.
External report
I need to make a report on data contained in Servicedesk database but i can't convert any date-field to a string like (dd.mm.yyyy) How can I do?
Serial # scan
Is there a way to add serial # field to the workstation and have the network scan automatically pick up the serial #? I have seen this in other network auditing programs and have liked it since we use that serial number for tracking. It could also be in the Barcode field within the program. Is this already done or possible to add?
Cool features wished
Hi all, I evaluated you software and like it a lot. I have some intersting suggestions por the application: The Purchase Order module could add a commercial proposal management feature. Or in other separate module, or either allow to manage "N" commercial propostal / quotations for the same purchase order (considering file attachment of of documents received) The email sent to technician or either to requester could be more "well formated", I mean, it could be an HTML message or either a "copy" of
Priority settings
Can anyone suggest how we can get our due by dates back. Since installing the service pack 12 the due date on priority fields we have crearted have stopped working.
Another feature?
Not sure if this should be working or not? If not can it be added to the list. When an individual e-mails the Help Desk it would be really good if the call that gets created would be populated with the users workstation so that you do not have to assign it? Thanks
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