Connecting to Database via ODBC
Hi Is it possible to connect to the MySQL db via ODBC for reporting purposes, using Crystal etc. There are reports that I would like to run such as a breakdown of installed software. Nigel
sort report
How can I sort Inventory reports for specific columns?
How to sort Inventory reports
How can I sort the workstation Inventory reports?
< > characters in solution
Hi, If I use < and > characters in the solution, like this: func(<FIELD1>,<FIELD2>); I'm able to save it, ServiceDesk correctly shows it but if I edit the solution again to correct something the bracket signs and all characters between them disappear. Like this: func(,); I wrote this from my memory, I hope correctly. A little bit unconfortable. Many thanks in advance, Tibor BANFALVI
email notifacations for out of office
hi, is there a fix or a work around for, when i wish to close a call we have it setup so it sends notifactions to the user to tell them that the call has been closed, the only problem is, if the user has an out of foffice on, it send s a message back and re-opens the call, this is very annoyig as well either turn the notifacation off or we have to change the requestor name is there a fix or work around many thanks
Custom inventory report showing number of disk drives
I'd like to create a report showing the count of drives per pc for all computers on the system, I need help with the query string (ie what should it be?). What I'm hoping to do is to regularly run the report to see whose using unauthorised USB memory keys on the system.
I need to know what MySQL Version is using the SD 5.5
i can't install the SD on LINUX i think it could be a database issue. I nneed to know the Mysql version that SD 5.5 uses.
Reports
If i want to generate a report for "Response Time" by particular Group / Queue / Technician then how can I run this kind of report ??? -Trisha-
Updated matrix diagram
Could we have a link to the new matrix of the database I have an old diagram explaining the relationships between each table with the database but the database has changed and I have not got an updated copy is there a link I could go to to download it as I am getting into the reports functionality and query reports but need a new updated diagram of the database and tables Cheers
Phonelist
Is there a possibility to provide the requester an internal phonelist with all the imported active directory users?
Time entry (spent on a request) VS date and task
In the Request module of ServiceDesk Plus, it would be nice if we could enter a date when we enter the time spent on a request. Also when we enter the time entry, it would be nice if we could select a task that is associate with the request. Someone else interested in that feature ?
active directory
hi, can you tell me, if and when you are able to fix the pass thru problem as this is really annoying, is this an issue with tomcat and if so are you planning on developing SD+ to work with IIS, so that it will fully intergrate with active directory. thanks
Upgrading 5.0 to 5.5.0
During our evaluation we've entered data into 5.0.0 When we purchase we will want to move that data to the 5.5.0 version. Is there and upgradepack to support this? Thanks
When opening ServiceDesk from OpManager
If you are looking at a PC in OpManager and you elect to look at the ServiceDesk information from OM, the pop up window shows the information fine. The display is the one that has just the information on that particular device. I went into the inventory tab and the first page appears fine. However, when I selected the second page of inventory details the reduced sized pop up window that you are viewing at that stage was filled with the full view of service desk (whereas the first page wasn't). I
cannot delete custom report made from default report
Hi I have two custom reports built by running a default report, modifying the criteria and then saving it as another name. I cannot delete either report. Both display an error saying "cannot delete default reports" Any suggestions? Regards Paul
scanning non-windows systems
Has anyone successfully scanned any of the following unix systems: AIX HPUX Solaris ?? Yours hopefully Paul
Customizing "Title"
Hi, Is there anyway to customize the word "Title" in the request form? I know this sounds silly, but for whatever reason most of my users are thinking that we're asking for their JOB title, as opposed to a title for the request. I don't need it changed throughout the application, and I'm not opposed to manually editing a file if need be, I just would like it to appear differently on the request form. Thanks, Endaar
Windows Domain Scan
Please can you help... I'm having issues with the scan it has been running for the last week and I'm unable to view the status or stop the scan. Asset Management - Windows Domain Scan Domain Name Domain Controller Discovery Status Login Name Public Domains ********* ******* Scan in progress *****
Inventory Scan
I have installed your product and must say, nice job. However, my inventory scan is showing two nic cards on a number of pc's and three on one pc. There are not two or three nic cards in these pc's. The inventory is showing a SMC card and the 3COM (which is what is in them). I don't understand where the inventory is reading a second or third nic card from. Any suggestions?
Search workstation with MAC Address ?
Is it possible to find which workstation that has a MAC Address? Can I search this somehow? /Martin
Inventory linking to Product Types and Vendors
SD+ has been used to scan our entire network and has detected all the various desktop PCs. I have entered the Product Types in and associated the relevant Vendors for the various Product Types. However, how do I associate the scanned desktop PCs with a Product Type enabling me to know what each the various warranties etc are for each desktop PC?
TimeSpend Reporting
Hi there, i tried to create a Report with all Time-Entries which i need every month to check the invoices from our Consultants. I used the custom-Report Module to create this Report including the Fields - RequestsID - Actual Time - Amount - CostEntry Date - Requester - Request Status - Completed Time and grouped it by Technician with summary in ActualTime and Amount. Now i selected a Report for September and there are many Time-Entries missing in this Report. I'm not able to see why these Items are
Error on page when viewing inventory
I constantly get the following error: Line: 1 Char: 54 Error: Unterminated String Constant code:0 URL:httP:....../WorkstationListView.do This often coincides with the filter area being completely missing from the screen. any ideas? Paul
Http Status 500 error
i keep recieving a http status 500 error when trying to create a report i understand several people have had this problem, is there a fix yet
Deleting computer from Active Directory
When I delete a computer account from Active Directory, it doesn't delete it from Inventory after I rescan the domain. Is this possible or do I have to delete computer accounts from AD as well as ServiceDesk? Thanks, Gavin
Preventative Maintence problems
Has anyone else had problems with the preventative maintence tasks I put two tasks in about 2 weeks ago, and each task was needed to be run each day but they are not generating a job Any ideas ?
What the sent mail goes
I setup the SMTP and has no problem sending email. However, I would like to keep the sent mail in my outlook. Any ideas?
Email notifications not working
Our email notifications are sending "rubbish". They are set to HTML, but send as per below:- Some are working, but most aren't, this one being the MOST annoying. Mime-Version: 1.0 Content-Type: multipart/related; boundary="----=_Part_5_17464620.1156166907714" ------=_Part_5_17464620.1156166907714 Content-Type: text/plain;charset="UTF-8" Content-Transfer-Encoding: quoted-printable Dear USER, Thank you for your recent Servicedesk request; your request has been create= d with id 6. The title of the
How to allow requester managers to review their teams ticket
Hi all, I need to allow business unit managers to have access to tickets submitted by their team. These managers are not in IT and I do not want to give them admin access to the service desk app.
Reports with total open and closed
Hello everyone, I need to be able to make a report that shows total number of tickets opened and closed for each technician in a set date. I thought this would be easy, but the numbers I get are always off.
Self-Service Solutions Portal Suggestions
Two Suggestions for the Self-Service Solutions Portal: 1) When one reads the solution using the search functionality, the solution write-up does not show the line breaks / spacing between paragraphs that were inserted when the solution was typed up. Formatting this will make it easier to read 2) When someone types up a request, it would be great if the keywords in the title of the request were used to search the solutions portal, then before submitting the request, an intermediate page suggesting
Domain/Workgroup Login Options
We're importing user information from two domains, which our users see as options when they log in. However, SD also seems to put options there from every other Domain/Workgroup on the network. Users from only two domains will be using this, so I only want them to be the options. I have deleted the other options, but they come back. Is there any way to fix this? Thanks.
Is it possible to assign owner to workstation not manual?
Hello, Now i am using trial version of SDP+ and going to by it. I have two questions: 1) about language - are you going to add russian languge support in future? 2) about inventory tool: is it the only way to assign workstation owner - do it manualy? Kind regards, Ivan (Russian)
Reply to email not always working
I modified the subject field when a work order is created, now reply to request is not working when I reply to that email. What must be change for it to work. HELP as I am trying to go live with this tonight. Please :-)
Can't import users from Active directory
I have Service Desk Plus Version: 5.5.0 Build Number: 5500 but I can't import users from Active Directory. We have external and internal domain. Users from internal domain are imported successfully. But when I connect to external domain controller, I can see users, and I also can choose them. Import Wizard connect with the AD but can't import the users (failed records). What can I do?
Unable to generate Report
Dear All , I m using your Helpdesk Plus ver 5.5.0. In the daily call report we required the following fields : 1) Request ID 2) Requester 3) Department 4) Asset Name 5) Title 6) Technician 7) Timespent Description 8 Dueby Time 9) Time Spent. 10)Completed TIme 11) Request Status. Pls help us to generate the report. With Regatds Somenath Choudhury.
Help pls
Hi, We have a couple of things we like to see in SD+ We want the possibility to assign a request to an supplier and to a user and workstation. Is this possible? The other thing we want is at an asset to a request. It would be nice to make it possible to assign more then 1 workstations to an department in 1 handle. We also like to see if we search for a requester we can see to what workstation he is assignat. If this is not possible at this time. Will it be possible in a future update. If so what
Setting Software Licenses to Zero
Good Day, Does anyone know how to set the software licensing back to zero after you have set it to say 5? thanks.
Notification emails not sending correctly
When I log a new call and the notification email is sent, it doesn't send correctly:- if I specify emails to go as HTML they don't, they go as plain text If I specifiy as plain text, they go as plain text but with errors (see below this is as it appears in BOTH HTML and PLAIN TEXT emails), this all worked fine when we tested the product (same version) a few weeks ago. Mime-Version: 1.0 Content-Type: multipart/related; boundary="----=_Part_4_28630635.1156162480636" ------=_Part_4_28630635.1156162480636
SOFTWARE TRACKING
HOW CAN I TRACK MY SOFTWARE AND LICENSES FROM THE COMPANY? WHERE WOULD I HAVE TO SEARCH FOR IT. :oops:
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